Pottery Barn

I wish I could give this review zero stars. I just experienced the worst customer service from the Denver Delivery Team ever! I received a confirmation email and a phone call yesterday to confirm deliver today of my sofa between the hours of 10 – 12. I thought I would lose ½ day of work to receive the delivery and would be at work by 12:15 at the latest. About 10:40 I called to see if I could receive a most accurate delivery time, the woman assured me the Denver Delivery team would call me back immediately. No call. No Show. About 12:30 I realized they were not coming, so I called the dispatch (which goes to CA) and she told me 3 times my order # wasn’t valid… then she realized my order had been CANCELLED! I told her I have been waiting at the house all day, why didn’t someone tell me it had been cancelled? I asked for a supervisor, Debbie Aguilar placed me on hold for over 20 minutes trying to get a manager for me, which she said none of the Denver Dispatch managers would answer their phone. She said she had spoke to Steve Salinas, but he wasn’t a manager and couldn’t help me so she didn’t connect me to him, but it turns out he IS a manager. When I finally got a call from the Dispatch Dept in Denver it turns out out that my sofa wasn’t able to fit on the truck for delivery but no one bothered to call me and not even when I called in during the delivery window! I called the store and spoke with Denise and she said she would get back to me, but it took over an hour and by then I was on my way to work and also got a final call from the delivery team that they had put my sofa on a truck and were bringing it after I had to get very upset with them. They suggested a Saturday delivery instead which was not acceptable. So unprofessional and the delivery dispatch man was FULL of EXCUSES and would not take any responsibility for wasting my time due to their inept service, as he just laughed it off, so rude and dismissive! Don’t waste your time with this incompetent company!

Worst home delivery experience ever! The Denver Colorado-​based delivery service for pottery barn and Williams-​Sonoma could not suck any more. They have completely botched a quite simple delivery of two chairs for the third (and last) time, as I will never order from them again! They have failed to deliver the correct number of chairs (2) and missed the delivery window time, every time. If I failed at my job this many time, I would be fired. ISIS could do be better.

I bought 2 gooseneck faucets a few years ago from Pottery Barn in Park Meadows Mall, Denver. I was doing a complete renovation of our master bath and it turned out gorgeous. A little over a year after install both faucets started leaking. I had two different plumbers try to fix them and they said that the ceramic part in the valve had gone bad and that the valves needed to be replaced.
It turns out that pottery barn DOES NOT support their plumbing fixtures like EVERY OTHER reputable plumbing supplier.
They could not replace the 30.00 valve and they would not tell me the name of the manufacturer so I could find valves myself.
Thinking that this just might be a fluke with this purchase, I bought them a second time and had them installed again.
Within 2 years, the valves went bad again.
Now I took it up repeatedly with customer service.
They have since discontinued this style, they passed me to over 5 different customer service people all of whom gave me the same runaround and did nothing to help me.
DO NOT BUY PLUMBING FIXTURES FROM POTTERY BARN!
THEY DO NOT SUPPORT THEIR FIXTURES and that is a costly lesson to learn.
After going back and forth with several different people on the phone and through email this is what they said to me several different times in several different emails–
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«Thank you for contacting Pottery Barn.
I am following up on your request to return or exchange the Gooseneck Faucets from order number — — — — placed in 2013.
Due to the age of the item and the information presented, we feel that this is normal wear and tear and we are unable to replace this item free of charge. I apologize for any disappointments with the wear and tear signs of use exhibited by your Gooseneck Faucets. I realize this may not be the answer you were hoping for, but I trust you understand that your request far exceeds our guarantee and return policy.
I would be happy to offer you a discount of 10 off the purchase of a replacement or off the total merchandise cost of your next order in the form of a merchandise card, made before the end of this month. To redeem this offer, please reply back to this email with your new order number. Once the order has been processed and fully charged, I will issue a merchandise card in the amount of the discount upon successful delivery.
If we may be of any further assistance, please contact us via email. Alternatively, you may contact our Customer Service Department directly at 1−800−922−9934 from 5:00am to 9:00pm (PST) Monday-​Friday or 6:00am to 6:00pm (PST) Saturday-​Sunday.
Kind regards,
Christine
Pottery Barn
Customer Service
Honestly, this experience has totally changed the way I look at this company. They do NOT stand behind their products. They give customers the run around when there is a problem. And if you are persistent they pass you from one customer service rep to another with a runaround response from each.
SO, buyer beware. Before you buy plumbing from Pottery Barn, know that they will NOT back up their substandard products. They may LOOK lovely, but they will not last and you will eat that cost.
–disgusted interior design consultant, Denver Co

I’d have to agree with TImm’s review and Pottery Barn’s lack of concern for costumers. We bought a rug and pad. They «shipped» both because neither was in the store. We were told both would be at our house in 5 – 7 days. We received the cheapest piece, the $ 49 pad, but customer service nor the store could tell me when my rug, the expensive part, would be shipped. They couldn’t even give me a tracking number. It is supposed to be sitting in some warehouse somewhere. One lady actually told me, «Well, it’s a big item.» No kidding, I was there when we bought it. They are now giving us 10% discount and it supposed to be here in another 7 – 10 days. I won’t hold my breath. We’d be out of business if we treated our customers like this.

This is a great location! Same stuff as all the other stores.
Great sales associates who are helpful, but not pushy; they ask if you need help, but they don’t hover.
I had a less than ideal experience at the Aspen Grove store (it took well over an hour to buy curtain rods that were instock? How complicated is the process???) I mentioned it to Julia, a sales associate, at the Park Meadows associate store who gave me 10% off the outdoor furniture I was buying!
If you order something from the catalog or website IN the store and pick it up there, there is no shipping charge.
The same company who owns Pottery Barn, owns West Elm and Williams Sonoma.

I started working for this company, (which has GREAT merchandise). Then after several of us who just started had been there a few days, management «surprised» us and told us that they put part time people «On Call» several days a week. ???
Oh, so you want me to keep my schedule clear for 2 days — without pay — where I can’t do anything else (another part time job) just IN CASE you need me?! Uh, don’t think so!
Funny how management (her name was Haley, very arrogant) didn’t even mention this little «detail» in the interview — very unprofessional and disrespectful of people’s time.
Nevertheless, I found a much better part time job where I don’t have to waste my days away calling in to find out they don’t need me.
If you want employees to be «On call» PAY THEM for those days they have to be «available.» You don’t own people’s time!

Hmm, Pottery Barn, how do I think of thee? Let me turn to the Bible to compare. Matthew 23:26−28 «Woe to you, teachers of the law and Pharisees, you hypocrites! You are like whitewashed tombs, which look beautiful on the outside but on the inside are full of the bones of the dead and everything unclean. In the same way, on the outside you appear to people as righteous but on the inside you are full of hypocrisy and wickedness.»
Okay, okay, so Pottery Barn isn’t wicked or anything like that but just as a whitewashed tomb looks nice on the outside and putrid on the inside, so is Pottery Barn. From afar, the merchandise looks solid, beautiful and well-​built. When you get upclose, you notice that it’s made of poor materials, inside and out. With few exceptions, it’s high priced junk. I was in love with last season’s Sumner collection, especially the dining table. Unfortunately, it wasn’t worth purchasing because when I saw it live, I saw how poor its quality was. This isn’t furniture that can be passed down, you’ll be lucky to get «a lifetime» out of it. Same goes for the leather couches I saw — they look cheap upclose. The slipcovered everything that’s in season now is horrific from upclose and afar.
This location is no different than any other Pottery Barn, except nobody who works there notices or acknowledges you. No bueno. I visited on 1÷7÷11.

… Oooooh Pottery Barn. Why are you so DULL and BORING this season? Where did the Pottery Barn go that we all knew and loved?
Hello?! Is anyone here to help me? Hello? *echo* …ello? …ello… ello… Whenever I go into this location they are always chatting with each other… not the most helpful bunch. I guess when you don’t really care about your customers … it doesn’t really matter if you greet them or not. Pottery Barn use to be such a great place to shop… Now it is just a dirty ol barn … with a saggy slipcover sofa… minus the pottery.