Palmcrest Grand Retirement

Nothing but a Hellhole! Do NOT let your family live here! This place has a tremendous turnover of staff and owners.
They didn’t provide the care for my Mom that we paid for. She fell numerous times, sores on her legs, the food is unacceptable crap. When she went to the hospital due to a fall, her room was ransacked. They post No Smoking signs but, they do not enforce the no smoking. In fact, Staff smokes with residents in the No Smoking area. The outside of the facilty is filthy, with trash, cigerette butts and stray cats.
This place resembles and is maintained like an orphanage for the elderly! STAY AWAY!

Please PLEASE do not send your loved ones here. MY VERY Independent grandmother sold her house and moved into this assisted living paying over 3,000 dollars a month out of pocket to be on her dying days less than 6 months later. My grandma has been left in her room and gone unnoticed for 4 days with out eating, contracted MRSA and PROTUES from cutting her legs after two falls as they were assisting her into a taxi. The food is terrible and they continued to cook with spinach which she is highly allergic to. Bed sores, denial of medication and denial to see a doctor. She now has two new heart conditions and dermatitis. Please. PLEASE, do not allow a living breathing human being to live in this facility. The staff ignores all of the other patients and are on their cell phones ²⁴⁄₇! They have stole and searched all of my gmas personal belongings. The med techs are rude and have terrible broken english. A place for mom ended their contract after placing my gma because of the several lawsuits against this place. I find it so sad that places like this exist and that the younger generations feel the right to neglect and abuse the ones that brought us into this world! Stay away!

My mom and stepdad lived here when they were no longer able to live at home because of dementia and mobility problems. While I can’t complain about any of the staff that actually works with the residents. I will say that they were chronically understaffed and I’ve since learned that they have been fined by regulators for it.
This can be incredibly dangerous, as when my mother fell and could not reach the call button, she was on the floor for nearly twelve hours before a staff member discovered her. We signed her up for Life Alert to avoid this problem ever happening again, but part of the reason she lived in the facility was for the immediate care and supervision I am unable to provide at home. She now lives in a specialized facility for dementia patients because Palmcrest is simply understaffed and unprepared for this type of care.

When my dad’s dementia took a turn for the worse last December, we quickly had to find a place to care for him because my girlfriend and I, as well as a caregiver, were all working together ²⁴⁄₇ to take care of him and we just couldn’t do it anymore. We did some research over the web on four or five residences, but something told us to visit Palmcrest first. When we got there, Lynda was so personable, so helpful, so «real» and easy to talk to that we immediately felt like this was the kind of personal, direct connection that we were going to need if my father was going to be living away from us. As we were touring the facility — which is really nice, warm, inviting, and clean — the residents were pleasant and the one disruption we noticed (a woman yelling) was handled so gracefully by a caregiver that the woman quieted down in just a few seconds. The whole time we were there we repeatedly saw the workers being sweet to the residents, saying hi, joking with them.
Not only were they so nice and supportive of my father, but the thing that we really loved was that WE were being cared for like family. We could walk in and run right into Lynda, or a caregiver would see us and come over to tell us what dad did last night, or we’d round the corner and stick our head into the main office to talk to Rich who runs the place. It felt like extended family helping us out as opposed to a highly-​regulated and overly official corporate system. It was so easy to get things done because there was no red tape and we could talk directly to whomever we needed to talk to. Our friend’s father is at the much more expensive Sunrise Retirement Home and it was not warm and «homey» in the way Palmcrest is.
As my father’s condition worsened near the end, he was causing all sorts of disruption for the night caregivers. Palmcrest had to put an additional caregiver on evening duty just to handle my dad. We felt so bad for the impact he was having on the facility, but they just took it in stride and told us not to feel guilty. They were so supportive. Rich talked with us personally to help us decide on options for making things run smoother. It was like everyone at every level connected with us and cared.
Lastly, it is located about 15 feet away from the next door building which is owned by a different company but is called the Palmcrest Convalescent center or skilled nursing center. They are simply amazing angels as well.
Palmcrest Grand Retirement was a complete solution for us and it feels like a miracle and a blessing that they were there for us. I highly recommend placing your loved one there.