Executive Charters

Set up a 6-​hour limo tour through a Groupon and purchased an extra 2 hours to have a full day of wine tasting in Napa. No phone call from the driver the night before and no limo showed up for our scheduled pick up at 9:30am. Called Andrew, who handles the limo reservations, and he said he would give my number to the lady who would know more about the status of our limo. No call from anyone in 30 minutes. Andrew stopped answering my phone calls so my wife got a hold of him with her phone and she got the # of this girl. She answer the phone while pumping gas into her car. She seems exasperated that no one has picked us up. Finally after 2 hours, we get a hold of Zach, our driver and he manages to take us to the tasting appointments we didn’t have to cancel.
With attempting to get a refund for the 2 add’l purchased hours, Andrew screens my phone calls and never returns the messages I leave. My wife gets him to answer the phone and when confronted with the demand for a refund, he says «I’ll call you back in 5 minutes» and hangs up. Did we get a return call? Nope.
This company runs a shady operation. They are based out of Los Angeles and it seems they make the «appearance» that they have an office in Santa Rosa. Their employees use cell phones that get calls forwarded to them from the main company number. I am currently working with my CC company to get a full refund. No way is this company going to get away with thievery and deception.
Not to be trusted.