UX assembly & installation – Urban Assembly

I bought an elliptical trainer from HSN and assembled it myself according to the manufacturer’s instructions and after testing it out, I discovered that the heart rate sensor on the hand grips did’t work. Everything else on the control panel worked fine. I called HSN Protection Plus to open a claim and they gave me the number to Urban Express and was told that the claim was dispatched to them and I should here from them within two days.
Two days came and went and there was no call from Urban Express, so I called them myself. After being on hold in the phone tree for several minutes, I spoke to an agent who did in fact see my claim on file and admitted that the notes said that someone was supposed to have contacted my already. She then told me someone would contact me by the end of the day to make arrangements to have someone come out to fix my elliptical. No one called.
I called the following day and again, another agent told me that someone would call me by 3:00PM. By 8:00 PM, no one called. So, I called them back to complain. I spoke to a manager who promised me that he would get someone to reach out to me the next day and he failed to follow through.
This company has a number of issues:
1) Integrity
2) Understaffing
3) Overbooking
4) Disorder
5) Poor Management
I Paid HSN for a service that to date, I haven’t received and I think it is unacceptable for a paying client to have to chase down a service provider to get them to follow through with their service agreement. I you purchase a product from a retailer that offers a service plant that is provided by UX Assembly /​Urban Express, either don’t purchase the product or pass on the service plan.

UX Assembly had Sports Authority review their conditions at the time we bought the treadmill. One of the items is“Trash/Packing Materials: UX Assembly is not required to remove trash and packing materials. Before I finalized the purchase I objected to this and said that I wanted the trash and packing materials removed. The salesman said that while they were not required to do so, he felt sure that they would if requested since we are elderly.
Well they would not! They left an 7 foot box of trash which I had to break down and stuff into 4 large trash cans. And remember, I paid $ 125 for their delivery and assembly.
I would not buy from Sports Authority or anyone else using UX Assembly again.

If you find your time valuable DO NOT use this company. Ordered a product and paid to have it delivered and assembled. They provide a 4 hour window (long but ok). Delivery arrived on time, but was informed that assembly will be done by a different person. The person never showed up. If you try and call the company its a hour+ wait time and NO ONE cares in the company. Will NEVER use them again. Worst experience ever!!!

Do not use this company. We had a tread mill delivered from Sports Authority To deliver the item was $ 69.00. To deliver and set it up was $ 119.00. After it was delivered we did not like the item and wanted to return it. UX assembly stated they had to disassemble it before taking it back at a cost of $ 119.00 they had no reason for having to dissemble the item and Sports Authority wanted it returned assembled. They wanted to rip us off. That is the only reason to dissemble the item. We called the main company headquarters and asked them why it was necessary to dissemble the item and they had absolutely no reason at all.

Needed to get a ping pong table delivered and assembled in time for a last minute party. EVERYONE at UX who answered the phone was incredibly nice and helpful. They were finally able to get someone to come out on a Friday night and they did a great job.
I highly recommend them. What a unique experience to have people on the other end of the phone be pleasant!