Bartlett Tree Experts

I was initially impressed when Sean came out to give me a quote, but after a few weeks we still haven’t been able to schedule a date to do the work. I feel a little disappointed because I now need to spend more time looking for someone to do the work, but at the same time I don’t think it’s a good idea to work with a company that can’t schedule an appointment after several emails going back and forth. There were a lot of excuses. Something tells me they will post more here, in fact.

These guys are awesome. Would definitely call them first for any tree work I will need in the future. Sean came over to analyze our tree which wasn’t looking too great. He gave us a bunch of tips, analyzed the tree and from my research, it’s clear that he knew what he was talking about. He was super professional. He wasn’t into selling additional services at all costs. he was clear about what I could do myself and what they could do as well as what made sense to do myself if I was adventurous enough vs them. He also took some time to look at some other trees that had some issues and he didn’t charge us for it.

5 stars for Bartlett Tree Experts and, specifically, for Sean Davis!
While washing dishes today, I looked out my back window and saw that a very large, fruit-​heavy branch on my apple tree had cracked at the trunk and was *this close* to snapping off and landing on my fence and adjacent orange tree.
I started panicking because I didn’t want the branch (or the fence) to fall on my small dogs or the kids next door. The branch needed to be removed ASAP, but I wanted to hire someone who knew what they’re doing, so they wouldn’t kill the tree. I wasn’t sure who to call, so I contacted my local nursery (Almaden Valley Nursery) for a referral, and they recommended Bartlett.
Within an hour of the time that I left a voice message, Sean showed up with a smile. He assessed the tree, and we spoke for a few minutes. Then he took out his tools, safely removed the branch, cut it down to smaller pieces, and stacked it neatly in the street for pick-​up. Couldn’t have been easier.
And the best part? Sean didn’t charge me! He said he likes to do «one kind thing each day.» He could’ve easily taken advantage of my situation, but he didn’t. For that, he deserves 5 stars + major karma points.
Sean did a great job and was professional, knowledgeable, and a genuinely nice guy. Highly recommend!

These guys are super professional. I got their name from Our City Forest after I called them in desperation. All the «arborists» I had called already wanted to cut down our beautiful, mature (terribly overgrown) pepper tree at the rear of our property which was providing a nice screen from the apartment complex behind. I was starting to suspect they just wanted to fee that came with cutting down this huge tree. Scott from Bartlett came out and assessed the tree, looking for disease and infestations (no one else had done that) and declared that we could save our tree. I ultimately used another equally professional company to trim the tree (all the arborists from Our City Forest said it was worth saving), but I would absolutely recommend this company. Their quote was competitive.

If you’re in need of expert tree advice? Need trees pruned? Are your trees healthy? Several weeks ago, I discovered that our crêpe myrtle had a disease. We love this tree and it’s 18 yrs old. Didn’t want to lose it. We had also procrastinated on pruning the crêpe myrtle and a large ash tree in our front yard. Timing was awful as we were leaving for vacation. Morgan, from Bartlett returned my call and agreed to come out, take a look at the trees and give me a call. All good. After making a site visit, Morgan called me and explained that our crêpe myrtle had aphids. It would need a spray to kill the bugs. By the end of the week (while we were on vacation), Bartlett sent out two crews, one to prune the two trees in our yard and another crew to spray the diseased tree. Morgan also checked several other trees while he was out. We returned two weeks later and both trees looked great. Initially, I spoke to Niki, who was most helpful and helped schedule the work. Morgan was honest and described what work needed to be done. I was very impressed with my communications with Niki and Morgan on several phone conversations. We’ll be using Bartlett Tree service again for future tree questions and/​or recommendations for new plantings.

I am very pleased with the expertise of the Arborist as well as the professionalism of the tree removal services. Hire Barlett. You won’t be disappointed. Their price was NOT outrageous though it was not the cheapest. This is what you can expect if you hire professionals. From my first phone call to the completion of my fairly big job, it was less than 2 weeks including the on-​site assessment and quoting and work itself.
We had many stressed redwoods on our property. The drought is already taking its toll. Frank Bombadier (Master Arborist, board certified) came out promptly to assess which trees were save-​able and which ones needed to be culled to preserve the others. He took his time (even on a rainy day) and we talked about each tree and the problems and likely chances of survival. That same day, we decided on a course of action and within a week the tree removal team came and did their work in less than a day and with exceptional professionalism. (They removed over 12 redwood tees). Rates were very reasonable for such a large job and the 3-​person team worked incredibly quick and cleanly. I was impressed that Frank came out in the morning of the removal job to personally review the plan with the team. The job foreman, John, was there the whole day and kept me up to date as they made progress and took care of little things they hadn’t even quoted for like removing and chipping a big pile of citrus branches + brush that my gardner had failed to dispose of. for some time. They didn’t nickel+dime for this work nor the few additional trees that we decided needed to be culled.
Some nice perks are that once you are a customer, you can sign up for «free mulch». If they are in your area after other tree trimming jobs, they will happily deliver the chips to a designated spot on your property when they have leftovers! I thought this was a fair and economically pro-​active way to promote recycling and avoid more waste going into landfill or through a more expensive central processing center.
I am still reserving one star because we are still in the process of trying to ‘heal’ some of the remaining redwoods and will see how it goes with some lab diagnosis (they waived the fees for this) and pest treatment as well as the active watering that will be needed to keep them healthy.
In short, a very good set of people to work with.

Frank Bombardier of Bartlett was recommended to me by a consulting arborist who assessed the health of the trees on my property shortly after I bought my house. Frank came a few weeks ago to do a walk-​through with me and give me an estimate for whole-​property pruning, trimming, and shaping. The estimate came quickly and the work was scheduled for 2 – 3 weeks out. They did the work yesterday, and I was impressed at how they did some major fix-​it pruning for trees that hadn’t been cared for properly in the past, and yet nothing looked hacked or lopsided. They were very thoughtful about where, why, and how they pruned, and everything looks great. And bonus — they left the yard cleaner than when they found it.

I have just had six 70′ Eucalyptus trees removed by Bartlett. The team (crew) arrived promptly each day and kept me appraised as to the progress of each days work. They were professional at all times and cleaned up daily, even though there was a huge amount of tree debris to work with. They were also very accommodating with the few requests we made and were always cheerful.
There was some unexpected damage to one of my rose bushes and they promptly sent someone out to repair it. In addition, they provided me with easy to understand instruction on how to care for my other trees and rose bushes. I would gladly recommend: Shawn, Julio, Ben, Arturo and the rest of the team for any of your tree care needs.

About six months ago we bought our new home in Willow Glen on a corner lot (=500 gazillion giant trees). Honestly, I must have requested quotes from at least six tree service companies and I met some really questionable folks. However, Bartlett Tree Experts are in a league of their own.
Heidi, the admin, is always polite and courteous over phone and email. She scheduled my appointment with Kevin and emailed me a confirmation, including his resume (certified arborist + bachelor degree in forestry) + photo (reassuring to open the door for the right person). Kevin was prompt to our appointment and unlike most of the «tree experts» I met, he really described what needed to be done pruning AND soil to optimize the health of our many, many trees. His was the only quote that recommended putting supports in our 90-​foot cedar tree. Likewise, he was the only one who suggested to leave the wood chips behind to use as mulch around our trees + exposed roots to boast the nutrients in the soil for the trees.
The crew that performed the work at our house seemed super professional and polite. They all dressed in Bartlett uniforms, worked hard, and knew what they were doing. Totally humored my toddler and I as we sat by the window watching them work. Great job cleaning up. They showed us how to create some tree-​tasty mulch before they left. We’ll sleep better at night knowing limbs from our giant cedar aren’t going to take out half the house this winter.
The quote from Bartlett was within range and felt reasonable. They weren’t the cheapest and they weren’t the most expensive if you compare line for line for the services offered. Our decision came down to what’s best for the health of our trees and essentially the safety of our home/​property. I’m confident that Bartlett advised us well and really care about the well-​being of our trees. I’ll definitely reach out to them again when we’re ready to prune the remainder of our «forest.»

Bartlett is the premier tree care company, end of story. Their arborists are very knowledgeable and easy to work with. Each of my interactions with the company has been a breeze. We truly care about the health and well being of our trees and are willing to invest in keeping them healthy and beautiful. Unfortunately there are too many poor «tree care» companies out there that give the profession a bad name; in fact Bartlett is in a class of its own. I will continue to recommend Bartlett and their team of Arborist and crew to my friends and families. Safety is their goal and their results are by far superior to other companies in the area.
I am very surprised to see some of the reviews online regarding Bartlett. My guess is that these people has bad experiences because they don’t really care about their trees and are not willing to spend money to keep their trees healthy. Yes Bartlett is going to charge more than a company that is selling your firewood, because Bartlett is not in the firewood business, they are in the tree care business.

I worked with Bartlett Tree Service and their arborist Kevin V. for almost a year to have three large trees removed from my property. It was a long process with a lot of buracey working with the city for permits. I found Kevin to be very helpful even though we had not given Bartlett the contract yet. we were only in obtaining permit stage and Kevin had to give an opinion for the permit to the city. After almost a year and finally getting the permit I negotiated price for the job and even though it was a little higher than other quotes because of the diligence and professionalism I gave the job to Bartlett and never regretted it once.
The crew was courteous, clean and very professional. This job took almost one week as I had three trees, one over 100 feet high and the crew cleaned up at the end of every day.
I would use Bartlett again without hesitation. the only negative I can say is the woman who answered the phone was a little rude every time I called. Fortunately I didn’t have to call the office more than a few times. Kevin V. truly made a very difficult process much easier and positive as getting tree permits from San Jose city is very difficult.

We had good prompt service. They are a referral from my next door neighbor, and their trees look amazing, so I am looking forward to getting my treed back in shape in a year or two.

I’ve been a Bartlett customer for the past four years and found their services to be exceptional. They were prompt, courteous, and offered fair rates. We’ve had them trim our large trees annually and once had them remove a tree. As the other review notes, they do a great job of trimming trees without butchering them.
Their process is to visit your property then send you a written quote for the services. If you accept the quote, they schedule an appointment to complete the work.
Unfortunately, my love for Bartlett turned sour this year. Our former rep is no longer there and apparently they’ve went through staffing changes.
In December 2007, we had one of their new representatives visit our property to provide a quote. The quote we received was for $ 450, — this is more than a 200% increase from prior years! We called them three times in the weeks that followed to inquire about the significant increase. Each time we received the admin who stated a rep would call us back. No one ever returned our calls. So, after a couple months we stopped calling and assumed we’d have to find a new tree service.
At the end of April I receive a call from Bartlett asking if we planned to move ahead with our quote. I tell the person our story and she apologizes stating that she’ll have someone call us right away. She noted that they had some staffing changes and that this could have caused the communication issues. Several more days go by and no response.
At this point, I’m tired of how horrible our trees are looking (it’s now been nearly 1 ½ years since they were last trimmed) and I am now determined to get an answer. I search online and locate the email addresses for the two Bartlett reps. I sent them them a list of how much we paid for each of the prior years and ask for justification of the current quote. (it pays to keep your old invoices!)
I received an email to acknowledge it and then they responded the following day stating it was a mistake due to a new rep. The rep provided an adjusted amount which was still a 20−30% increase. I agreed to the price and asked for them to call me to schedule an appointment.
A week went by and no further contact, so I pinged the rep once again as I planned to be traveling in June and needed to know when the appointment would occur. He promised an appointment in May and said he’d have someone contact me to schedule it. Another week goes by. I decided to wait until the end of this week before calling.
So, this morning I’m in the kitchen at 8am happily making my morning coffee. I hear a noise out front and go see what it is. In front of my house is a big Bartlett truck and woodchipper. WTF? A guy comes to my door and says he’s here to trim my trees. He was nice and it’s not his fault, so I didn’t complain. Normally, I would have prepped the backyard to remove any random dog poo but since I wasn’t given notice I figured he’d just have to dodge it.
From beginning to end, it’s taken 6 months to get my trees trimmed. I am so disappointed in the staffing changes which had led to the demise of a once great business. Once my invoice is paid for this trimming, we will no longer use their services.

These guys know their stuff when it comes to trees! They are definitely worth the price because they do a great job shaping and managing problem trees. They were able to save one of our trees that looked like it might come down in a big storm. The way they pruned and topped the tree allowed us to keep it without worry it would fall on a neighbors car.