GE Appliances

Please share far and wide, because GE Appliances has committed the ultimate social media management mistake: Deleting my legitimate message posted to their Facebook page and blocking me as a user. (As you’ll see, they’ve let other posts stand…)
This was the email we sent last week, after three months of dealing with a lemon of a dishwasher that has caused thousands of dollars in damage to our home. An update: Today, yet another repairman came out … and the part he was to install was broken. YET STILL THEY WILL NOT REPLACE IT…
Unfortunately, it seems that our initial email outlining our significant concerns, the ongoing problems and our proposed solution has been dismissed. This is disappointing in the extreme.
In lieu of addressing our concerns directly with a workable solution, you instead tell us we have no options at this point and instead refer to the service visit. Our questions, our concerns have nothing to do with a service call.
Our concern is a dishwasher that not only doesn’t work, but since we moved in just a few months ago, has flooded and destroyed the lower level of our brand-​new condo. The results of this fiasco of an appliance:
our new kitchen floor had to be torn up.
remediation specialists had to visit several times a day for weeks to adjust whole-​house fans to dry out the flooding.
they had to tear apart the ceiling of our lower-​level bathroom.
we have water damage in the lower bedroom closet to this day.
we had to have the lower level repainted.
we had to have cabinetry replaced in the kitchen.
we had to have the flooring in the kitchen replaced.
we had to have mold testing, carpet cleaning and duct cleaning.
This took weeks and weeks of mess and construction in our brand-​new home. Time off work every day to meet contractors. The inability to make a simple meal in our home. Can you imagine?
We were very nervous when the dishwasher was repaired – would it flood again? Unfortunately, quite the opposite: Now it doesn’t spray water at all! It’s completely non-​functioning.
Basically, since the day after we moved in at the beginning of March, we have not had a working dishwasher. We’ve paid GE months ago for a working dishwasher. This is unacceptable.
Clearly, this is a lemon of a dishwasher. It seems the most cost-​effective way for all parties is to simply replace the dishwasher as we initially proposed.

GE — you’ve sunk below the depths that you can be salvaged.
I’ve owned multiple GE appliances over the years. The older ones were wonderful (yes, my 30+ year old fridge is still cranking like a champ). But the latest model GE appliances are pure cow patties.
My latest go-​round with GE has been an exorbitant amount of money that was just extracted from my wallet for an oversized toaster oven. Let me explain: Unfortunately, I live in a home that has a built in gas wall oven. Apparently these suckers are a thing of the past, since every manufacturer other than GE has pulled from the market. So, therein lies the problem: GE has the consumer by the proverbial short hairs.
Two choices: remodel my kitchen (five figures) or buy a new oven since my Maytag oven kicked the bucket (four figures). Hmm. No brainer. Until I get the bill: $ 150 from the installation guys to even see if it fits; $ 1400 for the oven and then another $ 200 to install it. Okay, now after ONE solid month without an oven, I’m back in business. Oh no! None of my baking pans and equipment fit! Because I actually USE my oven!
So, I jump on the GE website to register my new purchase and then write a review on it. And then GE doesn’t post the blasted review. Here it is:
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This was the ONLY gas wall oven available on the market that would fit in the cutout in my kitchen, so my choices were to either purchase this GE oven or completely remodel my entire kitchen. That being said, I obviously opted to purchase this oven. I’ve had 4 other ovens that have fit in this exact same wall space, so I’m familiar with the capacity and performance of these types of gas wall ovens. This is my first GE, however. Prior models have all been Maytags (the control panels continued to fail). My oven was only recently installed. Temperature appears to be off (low), as I do have an accurate oven thermometer. Manual indicates this will level off. Not too pleased about that from the get go. Also not pleased with the 3-​step process to turn the oven on to bake at a temperature other than 350: Bake + temperature change on the keypad + Start. Since I also own a GE microwave, this is much more complicated than that touchpad, which is a 1– or 2-​step process to begin cooking. I purchased this oven sight unseen because it was my only choice. Nowhere in the oven specs were the interior capacity dimensions listed. I’ll let everyone know what they are: bottom rack to max top of food placement in height: 9″; width: 15 ½″; depth from front to back: 15 ¾″. This is a large toaster oven! None of my cookie sheets fit, my turkey roasting pan doesn’t fit — you get the idea. Again, I would not have accumulated these baking pans if I couldn’t use them in my oven, and I did in previous models. But not in THIS one. Bottom line: in my opinion, this is an oven for occasional cooks. I chuckled at one of the pictures in the manual showing 2 pies on one oven rack. Perhaps two 8-​inch pies would fit, but not any larger sizes, as I’ve tried two 9-​inch plates and they touched the walls, which is taboo according to the manual. If you are a serious cook, I believe you’ll be disappointed with this oven. Learn about how versatile your gas grill can be and you’ll be very happy.
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Of course I gave them a low rating. No wonder they have to filter it and don’t post it.
In my opinion, I was deceived and hell will freeze over (but not in GE freezer, that’s for sure) before I ever buy GE again.

I just moved into a home over the weekend that had a GE side by side refrigerator/​freezer. Looked nice. First major issue was the shelving in the Freezer. The wire racks aren’t wide enough to keep from falling off the supports. When I called Customer Relations this morning, I was told that «since you are not the original owner, warranty is no good». This meant that they were going to charge me for shelf extension parts to correct a manufacturer’s DEFECT. The person in parts department in Tennessee was even aware of this defect and said GE knew about it. If that is so, why do I have to PAY to correct a GE manufacturer’s defect??? So much for a nice looking side by side by GE… Come on Samsung, Maytag, anyone else!

This letter is in reference to an appliance (GE Dishwasher SR# TD729818B M# CDT765SSF1SS) that I purchased on 11/​06/​2014. The dishwasher was purchased along with a GE Gas Range from Lowe’s (TRANS #992 384 484) for replacement of existing appliances and as part of a kitchen remodel. The Dishwasher and Range were installed in early December 2014. Shortly after installation, the digital display on the dishwashers control panel went cloudy, not allowing you to read any of the information (cycles, warnings, information). I called the GE Service Schedule line for warranty service and was given a service contact number in Bayfield, CO (Appliance Repair). The confirmation number was 50 188 741. It is now February 2015 and the same issue exists with the dishwasher! You basically have to guess what cycle your starting it on! I have called the GE Service line at least twice more over the last two months with the current provider (called yesterday Con #50 480 875) again potentially being (Appliance Repair). I was told I would hear from them in 24 hours and it’s now been 30+ !!
We decided on the over $ 6000.00 purchase of GE appliances (also got a GE Microwave, not at Lowes) because of the good reviews and quality. We are now regretting that decision and on pins and needles until something goes wrong with the microwave or Range! When I asked the GE Service provider on my most recent call what our options are if this provider doesn’t call to set up an appointment, she said it would be bumped up to CONSUMER RELATIONS? I’m requesting that happen at this point and that our issues with the Dishwasher be resolved ASAP! Thanks in advance for your assistance! Lanny Wagner

Completely agree with the other one star ge monogram reviewer. Our home also came with the nice looking monogram appliances but junk interiors needing new motherboards, leaking DWs, non functioning microwave. Real crap.
STAY AWAY MONOGRAM APPLIANCES

My new home came with all GE Monogram Appliances. My first problem was my dishwasher had a slow leak and ruined my cabinets. The builder replaced the dishwasher and repaired my cabinets. An additional problem was my wall oven kept shutting off a GE repairman replaced my control and touch pad but the repair didn’t fix my oven and it kept just turning itself off. This time a visual inspection was done and the problem turned out to be an incorrect connector wire that caught on fire and was burnt so the GE repairman replaced it with a ceramic connector wire as a result I paid for over $ 300.00 in parts (the control and touch pad) that I didn’t need.
My current problem is the GE Monogram Microwave.
First repair-​Oct 25^th 07-​replaced magnetron
Second repair-​June 30^th 08-​replaced magnetron
Third repair-​November 13^th 08-​replaced magnetron
Forth repair October 26^th 09-​replaced magnetron
Currently broke down AGAIN.
We have a lemon law for cars but it would be nice to have a LEMON law for Appliances.
I called GE Customer Relations and spoke to Tommy and they will only offer me 50% off on parts and labor or a discount on a new appliance. This discount is only on the microwave and I would have to find the trim kit myself. I checked out the discount and it is nearly the same exact price as if I went to my local appliance shop for the same one. The discounts are minimal it with all I’ve been threw and I just feel ripped off since I paid for a very expensive LEMON GE Microwave. After every repair I asked them to replace the oven since the magnetron should have at least a five year life.
From my experience
GE Customer Relations are not understanding
GE Appliance Repair is NOT accurate at some repairs
GE Appliances are NOT QUALITY