Margarets Moving & Storage

If there was an option for negative stars, that would definitely be my choice. I experienced the WORST possible move using this company. This move cost me thousands of EXTRA dollars due to their incompetency. Do yourself a favor and look elsewhere. There are way too many other movers in this city to take a chance.

I would avoid this company and look for alternatives for moving. I can relay my story and you can make up your own mind.
We requested a move from Louisville to another town. We informed the company when making the reservation that we would have two pickup locations in Louisville and one drop off point.
Importantly, we gave them an idea of the amount we were moving – a full 1-​bedroom apartment PLUS a full 3-​bedroom house with living room, dining room, a garage and office.
Fast forward to moving day: they show up with a truck that I can tell immediately is too small. After at least an hour (we were paying an hourly fee) of looking around the 2^nd property they tell us it won’t all fit. We got Margaret’s on the phone and they seemed vexed, telling us no trucks were available and they’d let us know when one was. (Keep in mind we were moving out of town. We didn’t exactly have a lot of time.)
They ended up charging for another move on the next day. Our new fridge is scratched to he! too.

3÷28÷15. Three movers showed up as scheduled at 1:00pm. At 6:00pm they stated that they were «stopping the clock» for us. Two workers worked, the third one was physically unable to carry items. The move was estimated to take 3 hours and cost $ 400. It took over 5 hours and cost over $ 900, way too much money and time for a completely packed 2BR house to a 2BR apartment. At least they didn’t break anything.

I expected a lot from this company, I mean they’ve been voted the best movers in Louisville by all kinds of reviews, the Louisville Cardnials even use them. So I had some high expectations, and was very disappointed in what I recieved.
I needed help unloading my moving truck into a storage unit. Because of a family illness I was moving across the country, putting my 1-​bedroom apartment in storage, and moving in with family. I was quoted for a 3 man team for 2 hours at almost twice the cost I’d paid movers in my previous major city to move things into the truck from a second floor walk up. I figured this was one more person though so I’d just eat the cost. They are the best in town, right?
The men had trouble finding the storage facility but once they did they opened the truck and began moving things before asking about anything. As a result I wasn’t given any time to explain that some boxes were labeled «top load» or «fragile» and needed to not have anything stacked on top of them. I quickly explained this as well as he fact some items were being moved to my car, and not into the storage unit. Work continued though, and conversations moved to how cold it was and how they couldn’t wait to get inside.
For me moving fast was annoying, but not a big deal. I had a big problem when I was explaining things about certain furniture pieces having a glass front, or a top that isn’t attached and not being paid attention to. And then watching them scrape those pieces across the cement floor of the storage unit rather than pick them up.
I was told there was a minimum of two hours for the movers, but being done in 45 minutes, barely fitting everything into a storage unit 1.5 times the size of the truck, and not being careful with my items made me feel as if they just couldn’t care, and couldn’t get out of there fast enough.
When one of the movers asked me if I was going to use them when I moved out of the unit I told him probably not, to which he just shrugged and said, «I’m cold, I’m getting in the truck.» It was clear I wasn’t the priority, and will not use or recommend this moving company again.

1÷8÷2015 Margaret’s Movers delivered my mother’s furniture. Three movers showed up delivering broken furniture all the while smoking pot on her property. As if this wasn’t bad enough two Vizio flat screen televisions were stolen. They were kind enough to bring in the empty boxes. Did I mention my mother is 80??? We called the owner over and over w no return calls. Police report was made. This company is awful!

We had most of my things moved and stored here. They were not stored carefully, and are now broken and dirty. Can’t recommend them at all. Customer service is terrible.