Ace Carpet & Upholstery Cleaning

We had our living room flood from the heavy rain we got. We got 3 – 4 inches within 30 minutes. It came through the back door and started spreading throughout half of our living room. We could not handle it with our tiny shop vacs, and I knew enough about flooding because I was an assistant property manager prior, so I knew to call right away before structural damage occurred. I called Carpet Tech, but some automated system told me to wait for the next available person. I was NOT doing that, so I hung up and saw Ace in the phone book (which is really good for a town like Lubbock, because a lot of good vendors are not online yet).
So I called and Hector answered, and was very nice. It was about 10 pm and he was not grouchy or rude, and did not act like we were an inconvenience. He was here in about 20 minutes and he assessed the damage and set up the fans and dehumidifier. He explained how it would work, and what the process would be. He left the equipment here for about 4 days, and then when he came back out he found that we had pulled up the carpet pad so we could salvage that and dry it out. He said it was ok, glued it back down, and stretched the carpet out because we had pulled it back so the pad could dry.
He stretched out the carpet as much as he could, but the former residents put the tag strip on vinyl flooring instead of the concrete itself, so it cannot have too much tension because then it would rip out of the vinyl. It still looks good for what he can do with it, but I am annoyed at people that cut corners.
I would recommend Hector, and he is very friendly. This is our first experience as homeowners to have a flood, so we are glad it wasn’t made worse by calling someone else!