Great Nails & Spa

I cannot even begin to describe how sad I am to give this review. I was incredibly excited to try this place after all the great reviews and boy was I let down. I do not even know where to begin.
I was rushed to pick a color and was hassled about picking shellac over dipping powder. A young woman started shaping my nails. I asked for square-​round and the sides of my nails were cut off, her attempt to shape. When I asked her to file the corners, she hacked away more at the sides. Some man took over and fixed the shape, but I had no nail left. I was hoping he would turn the appointment around but that didn’t happen. My shellac is patchy with nail showing through. Heck, he mainly painted the center of my nail, not the sides. And it’s thick. Very thick. I’ve had shellac at least 50 times before and this is one of the worst manicures I’ve ever had.
The only pluses about the salon is the number of colors to choose from and Steven’s pleasant disposition.

Main guy seemed nice. But the nail tech for me wasn’t nice. He was rude and kept moving my fingers anyhow he wanted. He was rushing and cut into my skin and I was about to say something (my facial expression said it all) and he suddenly changed and became nicer (a little bit). I have to admit, he did do a good job and the shine on the polish lasted, there was no lifting. If I return it won’t be him to do my nails Bc I can’t stand rudeness.

My mother in law, sister in law, and myself went here today, and it was great. My Mother in law called the place to make sure they could fit us in, and they were incredibly nice and offered to stay on the phone with us in case we had trouble locating the building.
When we walked in, the whole staff greeted us kindly and genuinely. We picked our colors and they already had our warm water going. They made us feel super comfortable and offered us drinks (they have free margaritas! Score!)
So, I went in feeling a little apprehensive about going so late because at other places they rush me through just to go home in time. Great Nails did the exact opposite. They payed great attention to detail and constantly asked us to make sure we were enjoying ourselves.
We got the classic pedicure with the parafin add on and it was still only $ 35! My heels are softer than I ever remember them being and they look great.
I usually only get pedicures like twice during the summer, but I had such a great experience I think I’ll have to start doing it more often!

Great experience! Staff were very nice and did a wonderful job on my pedicure. My daughter had her nails and toes done and she loved it! Candy and Zu are the ones to ask for!

I’ve been here 3 times and they are fantastic! I’ve had shellac manicure each time and they last an entire month! Very impressed and going back again tonight :)

I was very impressed with great nails until my last experience. I decided to try out the new, «dip,» nails and was very disappointed. My nails were very uneven and thick. It took over two hours and was probably the worst set I have ever gotten. I will not be returning.

My first review of this salon was not so great. I returned to give them a chance to fix the issues and they did and then some. The manager Steven did a great job of making a bad experience right and has now gained a loyal customer. Thank you Steven.

I’ve been to several nail salons in Lubbock, and these folks are by far the best! They did a great powder gel manicure on me, and the best part is they took the time to use my own nails and nurse them back to health! They also did a 3D flower on one nail of each hand, and I’ve gotten rave reviews where ever I go on those! Manicure is now two weeks old and looks as good as new! Will definitely be my regular spot for mani, pedi, waxing, the works in Lubbock!

I have gotten my nails done every two weeks here, since my last place had an owner change. They are always busy so when they are slow, I get a friendly text to let me know to come in so I don’t have to wait. They have a small turn over rate and have had the same people for some time now. Both owners are very engaged and friendly. Any problems I’ve ever had was taken care ASAP. My favorite place!

Fantastic place! I got the SNS nails for the first time and I love them! They do great work. I’ll be going here from now on.

Great place, easy to find and ultimately amazing staff. Everyone is super friendly and they are quick to assist you. Best nail place in Lubbock!

My fiancé says, «Wonderful prices and services. The salon was beautiful and clean. You are greeeted the moment you walk in the door, but the only thing lacking was conversation. »

They were awesome! Everyone was very friendly and did a fabulous job! They were cheap and did a great job! Best place I have been to in lubbock.

The only place I will get my nails done! The owner and his wife have been doing my nails every two weeks for over three years. They are the best! The salon is very clean and they will take good care of you! Try the rockstar on your toes!

Went here after reading good reviews on other websites, and getting a coupon on the door of my place a few weeks before. The massage chairs are nice and the decorations are OK. The workers do bring you whatever drink you request (soda, water, wine). Service was very slow though, we waited for over 30 minutes just to get water drawn, and you have to pay extra for a sanitary liner in the foot baths. I asked for a mani/​pedi and the manager forgot I needed a mani, so the other person I was with had to wait a long time for me to get done. The towel at the mani station was dirty and had old fingernail clippings on it.
At checkout the manager also refused to honor my coupon (saying it was «old» although it was not expired and I had received it only about 3 weeks earlier) which was for $ 15 off. He gave me a smaller discount after I complained that he should allow the coupon. His explanation was that the owner had a baby and that he is the new manager (or maybe new owner, I’m not sure). I think they should have a sign up at least, and definitely should honor the old coupons. Not a way for them to get repeat customers…
Prices of basic Mani are $ 12, basic pedi $ 25, but if you want even the usual services you have to get a «deluxe» pedi package for $ 40 to $ 60. I got a deluxe package which was OK, nothing super special. Came with your usual pedicure, scented scrub, and hot towel. And the basic mani, but the polish is cracking off after just 5 days.
Overall, the workers who did the pedicures were very professional, but the manager needs to get his act together.