Moore’s Towing & Service

I have had to all AAA for towing several times and Moore’s is who they always send.
Every one of the people that came has been very nice, friendly and efficient.
I highly recommend this shop!

I am surprised to see so many negative reviews here. It seems to me that most of the negative reviews pertain to the towing side. I wonder if some of those folks were already in a bad or stressful situation and were able to get upset easily? Anyway, I could not have had a better experience with the repair side. I had an unexpected problem with a boat trailer and stopped in because I saw a boat trailer in the parking lot. Peter (?) who I assumed was the owner was extremely nice, knew exactly what the solution was, and had my job done the next afternoon. Including the replacement of additional parts, the total job cost about the same as what I was quoted for labor alone at another trailer repair shop. It is pretty old school, so don’t expect free wifi, a cozy waiting area, or free coffee. But, if you want good honest work at a fair price I would recommend this place.

If it was possible to give no stars I would do so:
Very unprofessional!
Horrible experience with Mike on more than one occasion. Seems to me like they need to hire more people so that the staff they do have doesn’t start yelling at customers by the end of the night. I was told he was on his way and he didn’t show for another hour. Got screamed at when he did show up. And I was yelled at over the phone when I called to report him as well — seriously!
On another occasion: No respect for time when you are in the shop wondering whether you should stay or go. Disregard for the customer in general and their need for information.
From what I can tell these guys are only concerned with making a buck and will cut corners to do so. Starts with the owner and trickles down. Do not let AAA set you up with them — their incentives are misaligned.

I’ve had various experiences with them over the years being I work in the neighborhood. All but one started with me walking into the shop, to see a group of guys standing around in a circle chatting. They all turn to look, but no one actually greets you. No one ever attempts to help you until you ask for it. The few things they’ve done for me have been half assed at best.

I brought in my car for what seemed like a routine issue with my alternator. Turns out that’s not the case and Moore’s went through a ton of effort to figure out what it actually was. When they realized they had no idea, they didn’t charge me for all the «wasted» hours and suggested I find a dealership to go to because they didn’t feel comfortable poking around any deeper, just in case.
I greatly appreciate their professionalism and honesty.

They up-​charged me once they arrived and charged my card more without my approval. I asked for a receipt and they couldn’t produce one.
Be warned: they claim they neither have a computer nor a fax machine. What?
I ended up fighting with them through the credit card company. Sketchy.

I just moved to Madison a couple days ago and had a trip planned today for the 4^th. As I was filling up my car at the BP down the road, I realized that I had locked myself out of my car. So there I was without any kind of transportation and not knowing a soul in town and along comes Moore’s to save the day! The gas station attendants kindly pointed me in the right direction to Moore’s and I had the pleasure of meeting a very kind employee who was more than happy to help me out of a bad situation and got me back on the road in less than 10 minutes.
The employee (I wish I had asked for his name!) was very kind and I think took pity on me as a newcomer to the area when it came time to pay haha. I hope I won’t have need of their services again, but I know if I do they will be the first towing company I call/​recommend to friends.

I called Moore’s on New Years eve when my vehicle quit in rush hour traffic on the beltline.
Being from out of town they looked to be the closest and their add said they provided service work.
Their diagnosis of my problem, over the phone, was one they could not fix but were willing to tow me anywhere in the city tonight or my hometown tomorrow.
Driver towed me to a friends home, I was a bit hesitant to see the bill, to my surprise there was no price gouging.
Thanks for prompt and professional service under dangerous conditions.