Comcast Service Center

Star rate = zero for this scenario.
So I get a call 13 days after our last bill is due (never received a bill) from a third party collections agency for around 50 bucks after closing our acct with comcast. Paid the balance w them, called comcast, got the runaround from one specific person (the two I spoke to prior, both in billing and collections were nice but did not provide an explanation). I had asked this third individual I spoke with if I could speak w a supervisor and explained briefly what happened. She would not let me speak to a supervisor, gave me all kinds of grief, attitude, and was unbelievably rude. She told me as soon as you close you acct w comcast, the remaining bill goes to an in-​house collections agency and that they can contact you to collect a debt at any point after that. Kept interrupting me constantly and was very snide. She finally told me a supervisor would call me. Never did.
NEVER will I use Comcast’s services again. Never going to happen. Apparently, according to two people I spoke with, the remaining bill gets automatically set to collections (even though they won’t tell you what you owe at the point of acct closing, because they don’t have the total.) I handed in my equipment a few days after closing the acct. They STILL couldn’t tell me, at the comcast office, the exact amount I owed. Did not get a last bill at all. Had forwarded my mail, effective a couple wks before closing my account. But I should not have gotten a collection agency calling me 13 days after closing the account, threatening to report me to the credit bureaus for owing $ 50 to my cable co. Unacceptable and potentially could screw up people’s credit without them even knowing. Thanks for the dose of a huge heap of bullcrap, Comcast, and for doing absolutely nothing about it. This kind of computer arrangement you have with sending any closed account immediately to collections (and refusing at account close and at the office to give customers their balance so they can pay it) is completely unacceptable and, frankly, I don’t believe is even legal, being that is was in under 30 days, and even in under 2 weeks.