Total Solutions Property Management

if I could give no stars I would. These people are a joke. Collected $ 30 app fee and relisted the apartment for $ 25 more a month. I was denied because of an error on my credit report. I emailed all supporting documentation to show I did not owe and after 5 more days finally told me there’s nothing they could do. Didn’t even take the time to contact me, I had to call them. No urgency whatsoever for someone they knew had to be out by October 1^st. I asked if there was another rental I could get into as I’m running out of time, he said they have nothing else at this time. if you search Craigslist they manage most of manchester. Happy I wasn’t approved, I’m all set with dealing with slumlords. Very nice apartment for manchester, should be rented by now. Wonder how many other people they denied at $ 30 a pop. Renters beware.

Contacted them to find a rental HOUSE in the Memorial School District area. This is copied directly from a conversation between us in emails:
ME: Do you have anything available in the Memorial School District?
SAMANTHA: «All of our east side apartments are in this school district.
Samantha
Total Solutions Property Management
259 Hanover Street
Manchester, NH 3 104»
She lied completely. Every listing she sent me was in one of the worst neighborhoods in Manchester and ALL the listing she sent me we part of the Central high school district. How do I know? They are ALL within 2 blocks of Central and you can even see Central from the listings she sent me.
See is supposed to be a professional and knowledgeable with the area. So she lied and tried to deceive me so I would rent a place thru her. Also, only one was a house, the others were apartments in complete dumps. Stay far away from this management company. In my experience with Samantha, they are nothing but liars.

Total Solutions isn’t as bad as the reviews below indicate. There were a couple minor bumps, but overall I was satisfied renting from them.
Positive:
1. I needed to find an apartment quickly because the house I was renting sold. Dave matched me with the perfect condo in a nice neighborhood with a 5 min drive to my work. He knew exactly what I was looking for with 2 kids and helped save me time.
2. Due to a divorce, my credit was terrible and there was even an adverse account from a rental property agency on my credit report from a balance I owed. I explained that was from my ex husband and they pleaded my case to the owners and they accepted my reason so i could move in quickly.
3. I was slightly short on the income qualifications, but showed I was working 2 jobs and they let it slide.
4. When some stranger randomly submitted a complaint about me to Total Solutions, they asked me if it were true (it was not) and gave me the benefit of the doubt.
5. My rent was always paid by the first week of the month and they were very fair if it were a few days late.
6. I received a letter telling me I had 30 days to vacate the condo-​I guess it went into foreclosure-​and they worked with me to extend it out months until my kids were out of school for the summer so I didn’t have to make my kids change schools.
Slightly Negative
1. I didn’t receive my full security deposit back. I had put down $ 1275 and got $ 1,000 back even though the apartment was left spotless. Dave found a Cheerio wedged between the patio door and a scuff mark on the walk (could have easily been wiped off), so they took the $ 275 to paint the place.
2. A contractor that came to fix the ceiling in my bathroom took a little while, but it was fixed right and never experienced the problem again.
Overall, it was a good experience. The only reason I am writing this review is because I was looking for their website to refer a friend of mine to rent from them and I stumbled upon all these horrible reviews and wanted to share my positive experience.

Worst Property managers. Signed a contract with them to manager properties for us. Didn’t find tenants for us in 5+ months in a vacant apartment we had. We terminated our contract with them and rented the property right away.
Other complaints from other properties we had with tenants in it:
Tenants complained to us that they were never called back with complaints they had.
When they did hear back things were not done timely.
Tenants felt that the property managers didn’t care about them at all just in it for the money.
To top it off when we terminated out contract we didn’t receive our apartment keys back for our unit.

This is the worst company that I have ever dealt with. Not only did they knowingly rent me an apartment next to people that they knew were dangerous (they shot a bullet through my living room), they never responded to requests for a resolution to heating issues. My apartment was 45 degrees in the middle of the winter. They are very inattentive to tenant issues, and only care about money. I was sold a one bedroom apartment that had no bedroom door, and they refused to put one on – even though I was told at move-​in that one would be installed. They also nickel and dime you on the return of the security deposit. Charged $ 140 for painting and $ 150 for cleaning, when the apartment was cleaned top to bottom at move out? Stay far away from these slum lords.