Pep Boys Auto Service & Tire

I have used pep boys at various locations in the past. This was by far the worst experience. I made a scheduled appointment several days in advance. When I showed up, they said they were too busy and would have to reschedule. I should have taken this as a bad omen. I needed my power window which was off track fixed. They rescheduled for the next day and I waited. Upon taking apart car, they reported regulator and several other parts were bad and required replacing. They wanted to charge 400. I said absolutely not. They were not happy I said no. 2 parts were missing from the car and the window was jammed all the way down. The car was in worse situation then when I brought it and the window clips were removed. The next day I brought it to a BMW specialized shop. The parts pep boys said were broken were not. The total repair was 150. Do not go to this location. They are either not skilled at detecting an issue or are crooks.

I have a love hate relationship with Pep Boys. Some locations are great, and others are shifty. I believe this location use to be located near the Kmart and Perkins. Now it’s located near the the new WaWa being built where the old corvette corner use to be.
When I visted the older location I use to walk and browse the stores in the shopping center. The service could be really slow some days. Also, I don’t remeber having negative customer service experiences there. I came here this past Saturday for an oil change. I drive a 07 GM car AND I had a coupon. I just needed the 24.99 oil change. The guy at the counter was friendly and told me the computer is suggesting I use a synthetic blend… he also turned the monitor to show me. After pretty much* telling him nicely it would be a cold day in *hail* before I pay $ 80 dollars for an oil change in «this» car he kindly told me it should be finished within 45min-​1hr.
I wish I’d taken pictures. This building was nicely renovated into a cozy pep boys (I will insert the stores that use to be here in this building) the lobby was nice, there was no foul sweaty oily repair shop odor, and the bath room was usable. In the lobby there was a TV, a free wifi desk area/​charging station, and the Keurig station. I’d prepared to be there long so I brought a book and sat at a table. I did try using the Keurig which had three streams of coffee pouring :(and they only had sweet and low… I so didn’t drink it, I actually tossed it at the nearby produce junction.
To my surprise within 20 minutes they were finished. No add ons. They also have manger specials posted of which they bundle services into a one time special fee. I’d go here again. I still run to South Jersey to do errands vs Princeton and this quick service really made the drive worthwhile. I’m a happy customer
Update– sighs no new oil change sticker in the window :(