Automotive Experts

I was looking for a new radiator, per recommendation of another shop, for a 2005 Chrysler Town & Country which I had just inherited from my mother. Rich upsold me on a water pump. I got both for a little over $ 800. A week later the vehicle was toast with blown head gaskets. I wish I had paid for a full diagnostics… I sold it as a mechanics special for $ 1000 via CL. Sad, because it was a nice car.
My brother brought in the family Dodge Intrepid, a car my uncle gave him, who had preformed all the routine maintance on this car. A sweet little car with 160k on the odometer. It was overheating, the first thing Automotive Experts does is recomend a coolant system flush. That isn’t cheap and it still has problems. He takes it back and this time they put on a new hose clamp and its $ 75. I remember seeing this receipt because we all talked about how ludacris it was. His car is still overheating and leaking fluid. So basically at this point my brothers ready to sell it for junk. My Uncle can’t believe it, so we tow it up to Bremerton to his mechanic who puts in a new $ 10 thermostat. Now the car runs like a dream.
I call Rich to tell them they messed up, and apparently my mom emails them. Rich tells me they put in a premium thermostat. My brother tells me thermostat never came up in any conversation. Rich tells me it was like sludge in there when they flushed it, 3 – 4 times. My Uncle says he laughed at that one. I absolutely believe my Uncle, that he took care of that car. He loved it, his father was the original owner.
The unfortunate bit is my brother threw away his original copies of the reciepts, irresponsibly. And when I went in for a new copy. Rich gave me one saying they put in a premium thermostat and the new reciept doesn’t list the hose clamp, completely contradicting all our accusations.
At the very least these folks are inept, at worst con-​men, but the fact is Rich is a liar. This shop will put $ over your best interests.
Beware !

Brought my expedition in for some engine work. The customer service and professionalism of the staff was excellent!!! The work performed on the vehicle was outstanding. Treated extremely well on the price also. Highly recommended in my book.

So I was so impressed by their kind-​hearted customer service. An elderly widow in my neighborhood called me to help her with her car. We took it into Automotive Experts for their diagnosis on this very old, tired, car. Later that day we went to pick up the car and it was bad news… The car was on its way out. This was hard news for this elderly woman. Automotive Experts did not charge her anything for the diagnosis! They were so kind-​hearted, and understand how it impacted the woman, they did her diagnosis free of charge. It’s not the kind of thing you hear of every day — a business who cared more about the customer than the dollar.

I always liked this place and only got my oil changes done by them until recently. I found an issue with my car and was quoted 1,200.00 dollars for the repair. Down the street another shop quoted me 350.00 for the same repair. I am disappointed that they tried to charge me so much more. I will no longer be going to this place or recommending it to my friends and clients. I will use the shop down the street that gave me a reasonable quote.

Outstanding customer service and outstanding repair work! I took my Lexus SUV in for my 90,00 check up. They gave me an estimate, told me exactly what was going to be done, kept me informed and it was done on time! They gave me a discount for having AAA as well. They fixed something I couldn’t get fixed properly at Doxon Toyota. They also repaired my door lock that was broken. Lexus quoted me $ 1,000 & Doxon Toyota quoted me $ 800. Automotive experts fixed it for $ 100. I highly recommend them. I will do all my car oil changes and repairs here. Very friendly service staff. Support small businesses!

These guys have saved my «bacon» on many an occasion due to their knowledgeable and service oriented staff. I have brought in a few challenges to them and they have a pretty good record.
Their prices are fair and I appreciate their service.
My only gripe would be that they were not open on Saturdays.