Mariners Bay Apartments and Anchorage

Been living at mariners bay for 6 years. With the old management company, the 3 times there was an issue where I needed security all I would do is give a call to the main number and the answering service would pick up and contact security. Now that Legacy Partners has taken the helm, the numbers just ring and ring with no answer. Do we, the residents of mariners bay, still have 24 hour security on site? It certainly doesn’t seem that way due to the fact at 2:30 am on Monday (18^th) morning there was a party going on in the pool. Prior to the Legacy takeover this place was really great. Now we are just another revenue stream for their bottom line on paper it seems. It would be great to have a new property management company come in and change the place for the better.

Worst place to dock your boat. It’s old, neglected, ghetto, and falling apart. It’s a year lease and I wish we could break it.

I lived here for a few months in a furnished apt. I think for the price it’s good value. The units are big and the patios are massive. Location couldn’t be any better you are literally right on the Marina. Building is a bit run down but they are in the midst of renovating. Pool are is totally descent. Gym definetly needs a reno. The ladies in the office have gotten a bad rap but I’ve never had an issue, I found them very pleasant and responsive. I think for the price its the best deal in the marina.

It pains me to give this place 2 stars, because it will always be my favorite apartment space that we ever rented in MDR… but it was at the end of our stay here when everything went south.
We were living in a two bedroom apartment here with a gorgeous view, loved everything about it accept the price. My husband and I wanted to downsize and rent a one bedroom so we can save up money to eventually buy our own place. We wanted to stay in Mariner’s Bay, since we enjoyed the location so much.
Mariner’s Bay would not let us… they have a rule that if you want to downsize, you must move out of the community for 30 days, and then reapply as a new resident to rent. So you’re telling us that you would rather lose us as customers for good rather than let us stay and continue paying (always on time I might add)? Charlie did whatever she could to help us out, but alas it was management’s decision. It was a no go. So we moved out.
But that’s not where it ends.
1) We had recommended a friend of ours to rent here since we had such a pleasant experience. Our friend did eventually move in, and there is a referral bonus for referring new residents. The manager at first was not going to give us the referral bonus, but after calling many times, stopping by the office, and continually taking time out of our day to «bother» the manager, we finally got our bonus. Your welcome for the business?
2) At the end of our move out, we stopped by the office to drop off our last check for the the prorated month as well as a nice thank you note to the office team that we’ve worked with (mainly Charlie). When we received our deposit check back a couple weeks later, there was a list of deductions that took us by surprise. One of those was the prorated amount that we already paid for. I double checked my bank statements and saw that they had deposited the check that we left at the office on our last day, and yet they still charged us for that amount again and took it out of our deposit. We had to show PROOF that they had already cashed my check so that they would refund us that amount! Really? You can’t just check it on your end but had me come into the office to show you a statement? fine.
3) Also itemized on the deposit deduction was carpet cleaning. This threw us off since also itemized on the list was carpet replacement. So you’re telling me that you cleaned the old carpet and then replaced it with new?
So please enjoy your stay at Mariner’s Bay, but then be REALLY careful when you leave!

If it weren’t for the beautiful marina view and the pool/​spa, it would have been hard to give the management of this property the one star I am giving. I lived at Mariner’s Bay over 4 years. In that time, saw dozens of employees in and out through the revolving door, which is unfortunate because a few of them were actually helpful, while the manager, Ann, is not in the LEAST and is the only one still there. Ann is a «no person». She is not interested in doing whatever is needed to help the tenant, and is extremely guarded and secretive about who the owners are, insisting all correspondence go through her so she can filter them out. Yet she doesn’t take care of issues. The entire property is infested with water bugs as well as tiny little bugs in the closets and cupboards. They will offer to spray the place for you, but that leaves stains on the carpet, and you are responsible for cleaning the carpet yourself. When I moved out, she told me I was entitled to a free new carpet each year I renewed the lease. Well I renewed the lease 3 times in the 4 years I was there, and no one ever let me know that. Not only that, after over 4 years, and exterminator services staining the carpet, in order to get my deposit back, she made me have the carpet cleaned and prove it with my receipt. You would think since they never replaced my carpet they’d let that one go. Nope! Also the elevators broke down on average once a month over the years, and only ONE TIME was there a credit given, in the form of a dry cleaning voucher. They would not even consider a rent reduction at that time. Again, a NO PERSON. We rented out the clubhouse for an event, was charged extra because it fell a few days close to Halloween, and then Ann came in and told us our music was too loud, although we had doors close and you couldn’t hear it outside the club house. When I moved out it took over a month to get my deposit back in the mail after moving out, and Ann tried to say that she never had my forwarding address, a total lie because it was included in the envelope with my keys. The guards do not patrol at night and the boating community can become extremely loud and rowdy. And the rent is only going to jump with the new renovation due to happen in 2015, and they won’t provide relocation assistance and I doubt would disclose this so make sure you know what you’re getting into by moving into this place.

I rent a slip for a sailboat. The price is right. The neighbors are alright, many live-​aboards, but no major complaints. The amenities are nothing special, but that’s fine with me. I don’t need anything fancy. These are the positives.
The leasing office, as mentioned in many other posts, has a major attitude issue. Any problem that affects you, they can’t do anything. Non-​existent problems that they create and blame on their corporate office are common. They have no shame. 4^th of July, they had extra security hired, who couldn’t be bothered to prevent illegal parking in the parking structure. Impossible to check parking passes and/​or tow violators, they claim. I pay for a parking spot but can’t park, even with extra security? $ 0.50 overpayment on my rent is apparently a major issue though. Can they accept the overpayment? No. Can they return $ 0.50 to me? No. I have to go in and resubmit my rent. Shameful. Embarrassing. Unheard of. And they act like it’s my problem.
2 stars is generous. I personally have nothing against the ladies in the leasing office, even if they can be condescending. They generally are pleasant enough, and assuming they’re telling the truth, they are the messengers for a shitty corporate manager. They ought to get some backbone and lose the attitude.

Do NOT rent from here as long as Anne Marko is the manager of the complex. She WILL do everything in her «power» to make your stay at the complex a living HELL…
Charlie, Denise and Margie are God-​sent and the only reason we didn’t leave earlier… Anne has been a complete Horror … even after we’ve left the apartment…
I wish Charlie the best of luck and I hope that she gets out as soon as possible… she is a WONDERFUL business woman and will do whatever she can to help you as long as it abides by the laws written… completely understandable and she has been nothing but a wonderful person.
But no one should ever have to work for the devil, nor live in a complex ran by one…

I’m not sure where to being with how much I love the view, but, hate the rental office staff. Particularly Ann, who is a miserable person and looks for any way possible to harass tenants with obscure rules.
She requires that no bikes be locked anywhere but a bike rack, then, limits the number of bike spots — therefore we can’t comply to her rule. I have 2 parking spots, one that is empty. We locked our bikes there and she said it was a fire hazard. I called the fire marshal while standing right there and he confirmed what I thought — parking a bike in an empty parking spot is NOT a hazard. (I still didn’t get a spot in the bike locker).
She has also clipped my lock when I locked my bike for no more than an hour to a stairwell because I was working on it and needed a tool upstairs.
She told me I can not dry my beach towels on my balcony draped across chairs (note: you can’t put towels over the side of the balcony, but, there is no rule about hanging it across chairs).
I’ve lived in Tahiti Marina, WaterEdge, and now Mariner’s Bay. Ann and the rest of her staff seem to be miserable in their jobs and do absolutely everything to harass tenants. It took them over 3 months to approve my rental application because I had moved in with a roommate prior to signing the lease. I had previously owned a townhouse x 9yrs on the east coast, and, had no landlord referral. I make 3 times the minimum required salary to live here. Delaying my application was out of spite, which makes no sense when rental offices should usually serve the tenants — especially a working professional in her 40’s who routinely pays rent 10 days prior to the end of the month. I would be seen as an ideal tenant in any other complex.
Great view: awful rules, awful rental office staff.

Last year I wrote a relatively positive review for Mariners Bay… I really liked living here but a recent event left a very, very bad taste in my mouth.
While away on a 2 week business trip the apartment complex had my car towed. By the letter of the law (and their company rules) I was in the wrong: I had put my personal car in the guest parking so my house sitter could use my resident spot. I also hadn’t gotten around to affixing the new parking sticker. During the 7 days I was home between trips I should’ve remembered to do that. On the other hand, my car had been properly registered at the complex. But alas, it was too much of a burden for management to keep track of the license plates they themselves asked for on rental applications. The GM herself told me that keeping a spreadsheet with 800 entries (and adding a new cell when resident moves in) is too complicated for a real estate office.
The end result was that my car was towed resulting in a $ 320 bill… and again, I’ve lived here for 2 years. I can think of so many charities and worthy causes that could’ve used that $ 320 more than a tow company in Santa Monica.
Call me old fashioned but as a customer, I don’t like being treated that way. Management made no effort to reconcile this situation and worse, misrepresented the California Fair Housing Law as a reason why they couldn’t reimburse me for the towing charge. A good business makes an effort to keep their customers happy when bad, unexpected things happen. A great business does this even when the cause is not their own. Mariners Bay is neither.
I have referred friends to the complex in the past, but that will not happen anymore. This makes me pretty sad.

ive been renting a slip at mariners bay for a year now and moveing my boat to san pedro… THIS PLACE SUCKS… the hoops that you have to jump thu to get in… charly is rude and talks to boat owners like your a 2ed class… the bathrooms are nicer in prison… the docks are old and falling apart… and you can only pay your slip fees with money orders… this place is a joke!!! but you can get over on liveing on your boat… w/​o haveing to pay liveabord rates… just dont try haveing 2 cars in the garage…

I’m a little surprised by some of the reviews on these apartments…
I thought the property was lovely with beautiful views from the apartments.
From my experience, Charley in the office staff was not only welcoming, but conducted herself professionally and courteously. As a long-​time resident in the Marina, she was very knowledgable about the area and supportive of the community. I can’t speak to the rest of the office staff, as my interaction was mainly with her, but I thought she was very genuine.

My list of complaint would be so long, but the short version of it is DO NOT AT ALL COME ANYWHERE CLOSE to this place, the staff most specially Charley and her colleagues are absolutely obnoxiously rude and loves to talk down on you as if you are the filthiest dirt they’ve come across with. They act as if they are GOD and that you need to kiss a…
As I have read others reviews, they are all true you need to jumps sooo many hoops just to get them to even talk to you rudely. Well, I am once again got lucky of finding great friendly human beings at another marina of which is much cheaper, closer to our home. I can only hope that others that are planning on getting a slip at this place would think twice of even dealing with these lunatics

My wife and I lived 2 years in one of the Mariners Bay apartments, and we loved that location and the beautiful view from our window (it was amazing!). We used to have a «Venetian» gondolier, a seal, paddle surfers and much more.
Before leaving our apt. we asked about moving-​out conditions and we were not told about extraordinary cleaning like window washing; we would have washed them, if we ever have got to know about it.
During our stay we have seen many empty apartments, and all of them were involved in a deep disasseblement and cleaning (carpet changing and or/​cleaning), kitchen and restroom were always changed and so on. That’s why none of our friends/​neighbors cleaned their windows before leaving.
We personally left a few items in the apt., because maintenance people told us that they were interested in them. We honestly specified that we did not want to be charged to remove our stuff from the apt, because in that case we would have removed it ourselves (like we did for everything else), they said: «Do not worry, we’ll come tomorrow morning».
We never tried complaining about renting issues, and regularly paid every month. We did not complain about our balcony not being baby proof (we just avoided our baby to crawl in there). We neighter had our second year carpet cleaning. But we were charged $ 110 for «standard cleaning» and $ 110 for carpet shampoo. Standard cleaning included removal and disposal!
Be careful to leave those apts in a perfect «moving-​in» condition, because the management will find a way to take money from you, even charging your «friendship» with the maintenance!

Horrible people and tons of hoops to jump through to get a crappy slip! Many other BETTER marinas in MDR!

After reading all the negative reviews, we almost got dissuaded from renting from this place. However, after almost a year and a half of living here, we couldn’t of been any happier.
The biggest and only complaint we have are the frequent power outages (happened at least 3 times in one year!), but that’s out of the control of Mariner’s Bay Apts and is really the city’s responsibility. Other than this, management has been nothing but nice and helpful to us. Whenever we have a problem with our unit, someone is at our apartment within the hour or max 3 hours even when the day is almost over! The bugs that people complain about come from the trees, but you can’t really do anything about that unless you’d like to live in a barren, treeless apartment complex! The rent here, although on the high side, is very fair considering how much space you get, the amazing views, and when you compare to other apartment complexes.
Krissin and Charly are amazing and I really have to give them a lot of credit for having as much patience as they have. They’re really the only ones who tour all the new prospective tenants in the property and it’s a lot of work (there’s a total of 7 buildings in the complex!)!
We really like this place, but I had to take off one star for their rule against moving horizontally across the apartment complex (eg. you can only move to a new unit if you’re upgrading to a bigger unit) and their temps need more training. When we first moved, I didn’t realize they had temps/​interns, so since no one else was around, I inquired about their Business center and she blatantly lied to me about its availability.
Overall, we’re very happy tenants. We especially appreciate that Management has been making more effort in improving the complex and even sponsor excellent resident appreciation days.

Horrible service. Extremely rude, difficult to deal with and just plain inept. The slips are OK and slip tenants are nice. The management is beyond poor.

I have lived here for some 6 months now and I agree with the other reviews about this place. Can’t wait to move away from here.

Rude. Staff is just plain rude and snobby, especially the assistant manager, Krissin, before i even sat down, she gave me a look as if she was better than you. I felt like Julia Roberts felt in pretty woman walking into the clothing store.