Stone Gate

This place is very deceiving. Go to Bell Marlborough for an immaculate and peaceful place with nice ammenities and good quality features. Theres also 2 more new apartment complexes nearby and better located. I’ve been living here for 7 months now and can’t wait to move out. The office is the only place that looks and smells good. They show you a very nicely decorated apartment so you buy into the «luxury apartment living» thing. So here’s my list:
Pros: Office employees are nice, bedroom in my top floor unit is big enough to fit my king sized bed, dresser and 2 nightstands comfortably, the bathtub is XL.
Cons:
— In general, the place is dirty. You can find trash, cigarrette butts and dog waste all over the green areas. At the office entrance there is a sticker that says its a smoke free environment but people smoke all around the complex, balconies and even one of my neighbors smokes in the apartment and the smell is in the hallways. The grills and seat cushiins in the pool area are filthy and worn out. Hallways are dirty and smelly. The carpets scream for replacement.
— The maintenance request calls are taken at a call center in some other state by really rude Customer service representatives who don’t have any empathy or sense of urgency.
— The kitchen and bathroom cabinets have very narrow and shallow shelving and are of poor quality. If the shelves or drawers get wet they bulge and stain and it will not be replaced. None of the appliances are energysaver. The stove in my unit doesnt even have a preheating setting for the oven! The cabinet doors have a plastic lining simulating wood and it peels off easily. I reported it since the day I was given the keys to move in and sent pictures and I am still waiting for them to be replaced. All the fixtures and finishes in the kitchen and bathroom are of poor quality. Not luxurious at all!
— The climate controls are analogous so you wont be able to program the temperatures and the electricity and gas bills are ridiculously high. Also the monthly water and sewage is ridiculous. I live by myself, travel a lot, never use the dishwasher, never fill the bathtub, do laundry every two weeks and spend all day out since I work long hours and I have gotten monthly water bills of $ 60+ something is wrong here!
— They promote themselves as pet friendly and request a pet deposit of $ 300 and a monthly fee of $ 70!!! However, in the pet policy in their website says its $ 60… Its important to note that in MA it is illegal to charge for pet rent. You would think that they would offer some amenities since they ask for pets since they charge so much for esch pet, but no. There is a dog park, thats looks like a re-​purposed space. Its basically a fenced in space the size of a tennis court filled with mulch, that has a trash can, a bench and that’s it. It is uneven so puddles form when it rains and people dont pickup after their dogs so you would find surprises if you walk in the mulch. They have stations with dog waste bags but when they run out they take months to replace them. They «clean» the hallways with a strong smelling orange detergent. The kind of detergent thats toxic for dogs and cats. That its not pet friendly to me.
— Having a doormat in outside of your door is not allowed. How are you suposed to keep the light ivory colored carpet clean? They used a cheap Black mulch that creates ash-​like dust and its all over the place. The entire apartment incluiding the tiny dining room is covered in carpet with the exception of the kitchen and bathroom.
— Walls are so thin I can hear the neighbor from across the hall having sex with her boyfriend.
— The club house is pretty but does not offer much.
— They have so many stupid rules for the pool… You have to sign in even if you live here, visitors (max of 2) need a pool pass that is basically a home made printed piece of paper with film over it and in tiny print it says you have to pay $ 50 if you lose it. They have specific rules on proper swimsuits (really are you telling people what to wear??!), toys or inflatables are not allowed, even adults cant swim in the 4ft deep pool unless theres a lifeguard.
— So many kids running and screaming around! Parents not watching. Be careful, kids can bolt from anywhere in the parking lot. Im OK with the noise but Stone Gate promotes itself as a peaceful relaxing place and its not.

I have moved 11 times in 14 years (mostly work related) and I must say while the amenities are similar to other luxury apartment complexes, the customer service here is excellent. All maintenance requests were handled same day with a smile. Everyone at the front office is extremely polite and wants to help. I would recommend this complex.

A little late with the review but basically its a tale of two cities. One is the area you see when you come to visit. Lots of flowers and bushes, nice lawn. The clubhouse area is very nice and everyone seems friendly. Then you rent from them and realize that the worn out apartment you have rented, barely resembles the one you toured. The building are not well maintained. The maintenance staff is very polite but some are way over there heads in the skill level and they dont call in professionals to handle your issues, they allow the staff to try to figure it out. The bushes, flowers etc are filled with animal waste, because picking up after your pet is not a priority. Speaking of pets they claim they dont allow dangerous breeds but there are plenty living there. The appliances are original and barely function. I could go on and on. My best advice is just to keep going and rent somewhere else as there are plenty of other places in the area. Oh and wait until your water /​sewer bill comes. A nice large surprise awaits you there. You will get one monthly, but the town only reads the complexes meter every other month… something quite wrong there. The best thing I did was move.

We have lived here for a couple of years and are very happy with it. We live in a 3 bedroom on the 3^rd floor. It is very spacious. We do not have any problem with noise. We do not use the pool often, but when we have it has been very nice. The little playground area is great for our grandchildren. We have also enjoyed the grilling area. We have stayed longer than planned because we like the carefree living.

Every since I drove up to the place I have referred to it as a resort. You can tell they do a great job at keeping the place clean and up to date. I have had no issues with management. If something was broken someone was there to fix it or explain to me the issue of the problem. The people I have met are very friendly.

Very beautiful to look at. Not at all friendly to visit or live in. I personal was just a guest for a week (from California), while my daughter and her Sister on the other hand stayed with their father that lives here for a month. This is not a family friendly community. The pool was the icing on the cake… Apparently you have to «sign in» in order to even use the pool? And the list of endless restrictions/​rules are ridiculous. «Under 16 not allowed in Spa» at all?! «Adults not to swim alone» really?! Wow… My kids brought 4 pool rings (the kind you dive for) that are MADE for pools, life guard said they were not allowed pool toys. He also kicked them out of pool to take a break. After they were only in pool for 10 minutes! Regardless that I was literally 10 feet from them (or that my child, who attends surf camp and lives on the COAST can probably swim better than he can) or that it’s only 4ft deep and both kids are far taller than that! I was appalled. We left! If this is typical of MA… I’ll stay on California.

Love living here! They really take care of the property and their tenants. Great management :)

Follow the other reviewers’ advice and do not, do not, do not rent from these folks! I have heard other stories besides those here, but here’s mine. I was told when I left and after my apartment was inspected my deposit would be sent to me. Instead, I find out a collection agency was inquiring of my credit report for money I owe them, even though I never received a notice from them. I still cannot fathom what I owe them being I was told I was getting my deposit back! Live and learn I guess and thankfully there are sites such as this to expose such shady practices.

Loved here for a few months. Have not had any problems with management but I will say the walls are paper thin and you can here neighbors walk above you a lot. Gym is decent, internet business center is nice. Parking is never really a issue.

This apartment complex is so deceiving! Don’t rent from them. It is not worth the money and is run very poorly.
I was a first time renter and they could smell the opportunity to rob me blind the minute I walked in the door. They spun a story of how nice everything is and how easy it is to move in as well as how much I would pay… little did I know I was in for a surprise.
The people have no coordination what so ever so if you talk to one person you better hope to God you talk to the same person the rest of the time there. No one knows what is going on and the «manager» is not managing anything.
I have also talked numerous times to management about my issues with rent and their overall lack of customer service. I have gotten no where and was made to cry by the manager. When trying to ask questions I get, «I don’t understand what you don’t get.» I would rather get a root canal then speak with these people again.
The apartment itself is pretty nice but not worth the obscene amount of money I pay every month.
Their automatic payment system is glitchy and they will blame you if the wrong amount of money is taken out and send you an eviction notice when it is their fault.
You would expect some level of service from a «luxury apartment» complex. There should be some respect and customer awareness when you are dropping 1300/​month.
I could go on and on but please do yourself a favor and rent from anyone other than Stonegate Apartments.

What a deceiving place! It looks modern and clean when they show it to u but that is NOT what u get. Worn, pealing, used, dirty!
U can hear the upstairs neighbors pee! There is absolutely no sound proofing. Looks like it’s just recently built but OH SO POORLY!
Trash, section 8 everywhere. I understand people need assistance in life, but it’s like the’ve found the meanest, trashiest, loudest, smelliest, dirtiest people that have ever existed. I’m mainly referring to my upstairs neighbors that are rude, talk dirty, talk about sexually explicit things when our children are around just cuz they want drama. I’m doing my best to ignore them but definitely my home is not peaceful or relaxing. «luxury apartments»? Yeah right!
Mice, mice, mice everywhere! It’s gross!
Stay away! I wish I had followed reviews from other websites, but I got mesmerized by the pretty office and pretty model apartment. Boy did I get cheated!
I will NOT be renewing.