Tory Burch

As other reviewers have noted, I too had an experience with a beyond rude saleswoman at this store. I came in and tried on a few pairs of sunglasses. After ignoring me for as long as she possibly could, I finally was offered help by a staff member there who saw I was trying to decide between two pairs and offered her opinion. I agreed and said I would like that pair. She looked to see if they were in stock and said that she could not find them. Then all of a sudden she said she found them, which was great. She took them, wrapped them up and I purchased them. Then as I’m leaving the store I take them out and realize she sold me the wrong color. So I turned around and went back in and let them know that I wanted the tortoise shell but I had been given the black. She said something like «but you had the black in your hand». This is a total lie since I don’t ever wear black sunglasses, first, and second, I have a picture of myself in the pairs of sunglasses I was trying on (it’s easier to look at a pic of yourself then to look in the mirror with sunglasses on :) and yep, all tortoise shell. Since she had said ahead of time that they didn’t have them only to have miraculously found them, that honestly just adds to it for me that she indeed purposely sold me the wrong pair and I guess assumed I wouldn’t care enough to go back. Then she was huffy when I said I wanted the tortoise shell and — yep– she indeed said they didn’t have any in stock, just the model pair. I said I didn’t want the model pair and that I’d return the black ones. She didn’t offer to order me the ones I wanted, call when they came in, or anything. Like someone below said, she just huffed off and then said «here» with my receipt rather than, you know, asking me to sign it like a decent person. I realize you work on commission but don’t PURPOSELY sell me the wrong thing and then get mad when I return something I didn’t want. Between this and another bad experience with an online purchase where they sent me the wrong item I will likely not shop Tory Burch again and I most certainly will never be visiting this location again.

I’m done buying from this store location. Manager and people are rude just because they are in a high end mall and that is no excuse. I will complain to the Corporate store because it’s no excuse for a manager to hang up on you just because you want to get her name. As much as I bought from this store. I will no longer shop at this store and if Tory Burch doesn’t do anything about this I’m done with this brand.

Usually great service at any tori and very friendly but they have been snobby and unfriendly. Definitely recommend Georgetown Tory Burch where they are always friendly and welcoming!

Great service and experience! The sales person even appear to know some shoppers by name.

The ladies there were so nice! I needed my Tory mercer bag to be fixed and they gladly took it off my hands. I was home for thanksgiving break so by the time I got back home again for winter break I got an email saying that my bag was repaired and shipped to me the next day. They are #1 in repairs! I didn’t have to pay a penny.

Good customer service at this store. Cute designs too! But the shoes are not designed to be wearable at all. Many of the shoes are too wide or rub your foot wrong here or there. The sandals hurt after about an hour. I put a picture online of what a regular pair of flats did to my foot. I don’t get why there isn’t more effort put into wearability.
I kept the shoes though, of course. At some point they were a bit more comfortable, but still not wearable every day.

I was just in this store. I got a pair of beautiful flip flops. Nina was the associate that helped me. She was extremely nice and helpful. Wonderful customer service.

Lousy customer service. I’ve been here a handful of times, and most of the sales people have been snooty and rude. I’ve only been waited on twice before — for the rest of my visits I was basically ignored, and today was a perfect example.
I came in knowing I was going to purchase a bag I’d been eyeing online. Two sales people were on the floor — one was helping a customer (who eventually ended up helping me and was very pleasant). The other sales woman who was free, just stood there looking very uninterested in me, and barely moved from where she was standing. I’m in here for a few minutes at this point, when a male customer walks in. The sales woman literally rushes past me to greet him and eagerly asks what he’s looking for. WTF CHUCK. I was amazed at how obvious it was that she had turned her nose up at me.
The other sales person helped me after she was done with her previous customer. I believe her name is Maryam, according to my e-​receipt, and she was nothing but patient and sweet. The bag I wanted was not in stock in the color I preferred, but she found me a similar bag that was more versatile that I actually like much better! Miss Maryam deserves 5 stars. She is also the only employee who has offered me water on any of my visits — not that I need water while shopping — but I couldn’t help but be slightly offended when almost everyone else except me was always offered a beverage.
This is the last time I will step foot in this store. I’m a low-​maintenance shopper and I always smile and try my best to be pleasant and friendly. The high chance of being snubbed and feeling low is not worth it, and I will be taking my money elsewhere.

I love the Tory Burch brand, but I was very disappointed when I called ahead at the Tysons Corner location to see if they had a product I wanted. They told me they did. I was there within an hour of my call and was told when I got there that the product was no longer in stock. They had only sold one during the time between my call and my arrival. They should have said they only had one left in stock when I was on the phone, instead of telling me there were multiple still available. Don’t even bother calling ahead at this store. I will take my business to another Tory Burch store from now on.

Super disappointing experience. The staff seem like walking zombies, no energy, no smiles. The manager on duty looked like a deer and headlights and didn’t give off the presence of a confident Tory burch brand representative. I work in customer service and expect way more for a brand like Tory Butch and Tyson’s Galleria.
Hire better leaders to run this location and the team will be way more enjoyable to have assist your customers.

I just left this store and am frankly offended. I am a frequent shopper at this location and have spent a large sum of money there over the last year (around $ 1500 total). On this trip, I was going because a phone case that I purchased for my birthday a few weeks ago had fallen apart and I wanted to either get a refund or a different case. $ 60 phone cases should last more than 4 weeks, in my opinion, and this is not the level of quality that I have come to expect from this brand. I was also browsing for a Christmas gift for my mom.
When I told the sales woman that I needed to think about the handbag for my mom and would probably not be purchasing today, her demeanor changed completely. I showed her my receipt from the original transaction, and decided to choose a different case, but when she brought out the receipt for the exchange for me to sign, she thrust it at me and just said «here», instead of perhaps «may I have your signature?», then handed me the bag, and walked away while I was in the middle of asking her a question. I stood there with my mouth open for a few seconds, then left.
I almost want to go buy the handbag for my mother elsewhere and go back in and do the Pretty Woman — «Big mistake. Huge.» Everyone else at this store was perfectly friendly, but this woman ensured that I won’t be back. I’ll be doing my Tory Burch shopping at Nordstrom from now on, since their customer service is consistently impeccable.

I do most of my shopping online and occasionally pop into Tory Burch when Terri a rep there lures me in with pre sale. I love the store and the shopping experience. The staff is so warm and friendly and the whimsical opulent décor is very inviting. Good selection of merchandise and easy to locate other items and sizes via iPads in store.

Not sure why some are claiming that the sales reps here are unfriendly. I couldn’t have experienced a nicer staff. I was greeted once I came in by a very nice young lady who proceeded to politely ask about my day and the others were very helpful in answering my questions and provided tips when I was looking for the best flats in my size. I came out with a bunch of sale items and never felt anyone was being rude. Someone even provided me with bottled water while I shopped too! However, the store was a little small so it was a bit difficult squeezing in between other shoppers. It doesn’t make for a very comfortable shopping experience.

Not the most friendly store. Some of the sales associates are very rude. If you know your size, it’d be better to buy the products online. I hate coming to the store.
The reason I gave it 3 stars due to 1 good experiences that I had where the sales lady was nice.

Let me just put it out there, I love Tory Burch! Everything from the accessories to the shoes, on to the review, when I first came to the store I was amazed of how beautiful everything looked. That quickly ended when I got annoyed with mirrors and the bright colors; which to be honest took my attention away from the merchandise. The service was great! I usually get attended by one of the girls named Rena, she’s an absolute delight!
I did on one occasion get turned away 20 minutes before closing. I thought the girls were extremely rude and although it’s 20 minutes from closing doesn’t give you permission to turn customers away. It’s unprofessional and makes the store look bad. I should have gotten the girls name, but just walked away instead.

Great service nice selection. If they don’t have what you want they’ll order it and ship next day.

Whoever came up with the design concept for the Tory Burch store was clearly on LSD. This place looks like a Liberace dreamland — it’s coated in mirrors and accented in bright purple and orange. The main problem with this is that it makes the store almost impossible to browse. It’s visual overload on a level that is a little insane, which means the mirrors are highlighted, not the merchandise. Also, it smells like they’re pumping some sort of signature scent through the vents, which made the experience even more unpleasant.
As some other reviewers mentioned, the staff is a bit snobby. I wandered in looking a little rough (sorry, not putting a lot of effort into my appearance when it’s 105 outside), and was treated accordingly. It was laughable, because the folks at Gucci were more than happy to indulge my browsing and purse fawning, and I’m pretty sure they’re a little more upper crust than Tory Burch. So overall, not an impressive shopping experience. I’ll stick to ordering online.

Stopped in here on a Tuesday night after dinner at Wildfire — an error — looking for something very specific. I walked in, asked for it, and the staff was very helpful. I was particularly amused when they offered my clearly bored husband an iPad with which to entertain himself as I shopped. They gave good, accurate advice on fit and brought out both the sizes I requested.
The atmosphere is definitely one of discreet affluence. I mean, they take your credit card into a back room to run it and bring out the receipt for you to sign. Price tags are not easy to find. They have at least one iPad for bored wallets, erm, husbands.
FTIW, even I was a bit embarrassed by how schleepy I looked in laundry day jeans and a fleece. I expected a bit of attitude from the sales girls. I didn’t get any, which was appreciated.

I usually shop online for Tory Burch merchandise. I love TB flats, bags and sweaters! So I was super excited when I heard there is a Tory Burch store here! As I walked in, in awe of how lovely the store is… a sales person literally turned her nose up at me. A woman walked in right behind me and that same sales girl was so eager to greet her. I went over to the Revas (flats/​shoes) and asked a different sales girl if they had my size in them. She looked at the first girl who ignored me when I entered and walked to the register and straightened up the counter as if she didn’t hear me. I immediately left and was so turned off I couldn’t even look at the store online. I will NEVER step foot in this store again. Unfortunately the sales people were so rude I cannot fathom how you could treat other people this way (especially customers). Without customers these uppity witches don’t have jobs.

I’ve never really thought about reviewing places besides restaurants, but this fairly new Tory Burch had it coming.
I agree with one of the fellow reviewers about all the mirrors in this place, because it really does in fact distract and confuse you. It actually gave me a bit of a headache. After moving on from all the mirrors, you quickly realize that there seems to be more interior decorating there there are actual items to be sold. The shape of the store is it a bit weird and deceptive, and you actually have to go deep into the back to find more products.
My biggest gripe however, was how rude and cold each and every one of the salespeople were. After my sister and I asked about two different kinds of particular flats we were looking for, they coldly responded with, «Oh. We don’t have that.» and continued to stand, surrounding us with uninterested attitudes, as if waiting for us to leave already. Mind you, we were the only ones in the store. I picked up another pair of gold-​toned flats, saying I liked the particular pair, but wasn’t sure if I could wear it with everything, and another salesperson coldly muttered, «Well, I… think it’s neutral.»
Really? Rude much? What an uncomfortable shopping experience. Ms. Tory Burch would be disappointed.