Z Gallerie – Tysons Corner Center

Worst customer service! 8 weeks, still no delivery. Another month delay. Avoid Kevin and Isba! We purchased a dining table and two chairs totaling almost $ 2,000. In Feb, Kevin promised us 6 – 8 week delivery — 8 weeks tops. Now, Kevin has stated that the chairs will take 12 weeks and has refused to address the misrepresentation. He said the notes say 12 weeks, however those «notes» have our address and phone number incorrect. We would never had signed off on those «notes» which incorrect info. Now, Kevin said we will be charged to cancel our order! Shady! Avoid!

Beautiful furniture but the customer service at the Tysons, VA store is downright awful. You walk in and no one even says anything to you. They walk right past you and don’t even ask if they can help; don’t even have manners to say excuse me when they walk right past. Just very rude people! I’ve been there a few times and get the same reaction from them. If I could give a 0 rating, I would. I hope their corporate office sees this review.

The service here is terrible. I came to return a chandelier ordered online, and I carried the large box from the parking garage to the store. A snowstorm is forecasted to hit this afternoon and the mall is closing early, however many of the stores were still open. An employee, who appeared to be the manager, opened the door informing me they were closed & they couldn’t help me. He could clearly see that I had just lugged this 30 lb. box to the store from the parking garage and struggled with it. «Sorry we are CLOSED… MAYBE we’ll re-​open on Monday.» No offer to help me carry it or offer an alternative or really help me in any way, shape, or form. This place may be a cheaper alternative to Pottery Barn, Crate & Barrel, & Arhaus, but you get what you pay for… including the service. Whenever I have shopped at the other, pricier stores, the employees have gone out of their way to be helpful and accommodating. I will not be shopping at Z-​Gallerie again, at least not the Tyson’s store.

It was my 1^st & last mistake to order the furniture from this place! From the store manager to the horrible 800 customer service personnel. The company delivered 2 damaged pieces of coffee and end table to my resident after being delayed for 5 weeks. When I went to the store and spoke to the manager, he passed me onto the 800 customer service personnel. After 7 phone calls every 2 weeks, to request for the replacement pieces, I gave up because the customer service rep never ordered the replacement pieces like they told me. After nearly 7 months wasting my time from time of ordering to my final phone call, the representative finally agreed to refund my purchase. I am entering my 9^th month, and still have not received my full refund, only one of the two pieces was refunded!!! Don’t order from this place!

Furniture was delivered on time as promised. I purchased the archer wood table set up fast professional and efficient. Certain sales people are great and knowledgeable in the store some are not so great but overall most of them have a great sense of style and are helpful. The 800 customer service number reps are awesome as well.

Worst store. Would give it zero stars if that were an option. I was furnishing a new house and ordered a couch in September for delivery in December. I knew I’d have to wait months for delivery but I thought it would be worth it. I also scoped out a few other pieces that I was interested in ordering once the couch was in the house and I could get a better idea about the space and quality of furniture. When December finally rolled around and I hadn’t heard from the store, I called to check on the order. Victor, who had «helped» me in the store by giving me poor information (I had to find the specs myself online) had no record of my purchase because the person who processed the order didn’t do it correctly. It took my calling multiple times to find out this information. When I asked what could be done to rectify the situation, Victor said we can’t offer you a discount nor deliver a couch earlier than four more months. I hadn’t even requested a discount but to be told outright that the store was unwilling to fix a problem they created was disappointing. Needless to say, I’m not ordering anything from this store ever.

Cute stuff but some of the employees don’t know/​make up info on the pieces. I found a living room set I really liked and an employee approached me. I expressed how much I liked it and ask about construction. He said he was the right person to ask so I asked what the support was and he paused saying oh he couldn’t think of the words and I asked if it was 8 way hand tied and he said yes that is it! Turns out it’s sinuous springs – at least that is what it says on the website. Not surprising since there no way you’ll find a 8 way hand tied sofa for 1799 retail. Just giving a warning you can be given false information and do your own research.

This review is specifically for Z Gallerie the company, not the actual store.
My husband and I purchased a breakfast table and glass top mirrored coffee table Sept. 22^nd 2015. We were told that we wouldn’t receive our items until late December of 2015-​early January 2016 (AFTER THE HOLIDAYS), because the breakfast table was not in stock (but the coffee table was). If I wanted my coffee table before I had to pay an addition shipping fee (around $ 200). I left the store dissatisfied with that option so I called the customer service number.
I waited about 20 min on hold and finally reached a representative. I explained to him that I found it unfair that I had to wait 3 – 4 months or pay an additional fee for my coffee table just because the other half of my order was on back order. He understood and told me that they would send it to me in the next month at no additional charge. I called a few weeks ago to inquire where my table was and they told me that they had entered my phone # incorrectly and the local shipping company was trying to reach me to schedule a delivery date. They also said that my breakfast table was going to ship in the next week as well.
Today my coffee table arrived via Last Mile Delivery a company in Manassas. It arrived severely damaged and I did not accept it. I called the Z Gallarie customer service line and was on hold for another 20 min. I spoke to Leslie and she informed me that I would have to wait ANOTHER 2 – 3 months to get a replacement table! The kicker is that they have it in stock but have some sort of agreement with local shipping companies so they can’t get it to me sooner. I asked her to transfer me to a manager, and she proceeded to tell me that her manager couldn’t/wouldn’t do anything for me. I told her that I had no longer anything to discuss with her and she told me it would take 24 – 48 hours to get A CALL BACK from a manager.
I cannot believe that this com[any has such terrible customer service and how long the wait time it to receive items. Im still yet to hear anything about my breakfast table.
At this point Im waiting to hear from a manager, I will probably end up canceling my purchase for a full refund. I do not recommend anyone purchase through this furniture company. There are so many stores like this one out there, its really not worth the stress.
The actual store employees and displays are great. The employees are attentive and helpful.
The company should get tips on them on how to provide customer service/​satisfaction.

Every time that I have visited this location, I’ve received wonderful service from everyone! I picked up 2 pieces today that are beautiful and will visit again until my vision is complete. I’ve read the horror delivery stories, so I won’t go that route but in store is A-​okay with me.

Absolutely HORRIBLE customer service. The REVIEWS are correct. When you order something, you are not given solid dates about anything. I ordered a sofa at the beginning of October (4^th) and was told I should receive a call for delivery «mid to late October» as it was coming from California. That didn’t happen, I called asking where my furniture was and showing my frustration about my delivery going beyond a date promised as it is now November. Then I was given a hard date of November 4^th for it to be here and to receive a call for delivery. That day has come and go only to be told POSSIBLY Saturday. That would be the 10^th day of the 8 – 10 day frame to call for delivery — in all, I’ve been waiting an entire month with no clue of where my furniture is. I’ve been given several estimates and had I been told it would take more than a month vs 2 – 3 weeks I would’ve at least had a choice in waiting this long. I spoke with a rep who was trying to be helpful as possible and that’s the ONLY reason there are two stars vs. just one.
If you can’t buy something in there immediately and walk out, don’t ever in life order from them. Ever.

Terrible customer service. Ordered an item in which they had to back order it into the store. When they finally called, two weeks later, to say it was in, I headed down only to be told, jk it’s not here. They eventually shipped me the items only to arrive damaged. The manager, Victor, refused to pay for me to ship the item back; despite the prior service failures. Won’t shop here again. And on top of all this, when I returned to return the items I overheard multiple other customers complaining.

I have been going to this store at least once every two months for the past year, since my mom and I have bought a house at the same time, there has been a lot of decoration going on. Even though I live an hour away from Tysons corner, the drive is always worth it. Every time we go we have a great experience. I’m always greeted and always asked if I need any help. Must of the employees know who my mom and I are by now and they all treat us like family. The furniture has everyone that come in my house without words and always ask me where i buy my furniture.
It’s sad that other ppl haven’t had the same experience.
Special thanks to phillip for being so helpful today, I bought my dining room table and a new sofa for the basement.

This place always gets better! I have lived in the area for over 20 yrs and this place has developed and grown over the years. A huge variety of things to shop for in here, whether it is clothes, bags, makeup, food, bedroom things, your Microsoft and Apple store included in here, and many more. I don’t think I have ever left this place without buying at least one thing… which is a problem for me: P

Love this place. absolutely amazing furniture, bit pricey but well worth the money! I have purchased several items from this location and have never had an issues buying or any issues with delivery. The dates given to me for delivery have always worked out. Not sure why several people have issues with delivery? Every time I have purchased at this location I always purchase my items from «Victor» he is the most helpful, skillful manager in the store. I have decorated so many customer homes with his great eye.

product look nice, but had terrible expereince with returning a rug and multiple misdeliveries, if took almost 2 weeks for them to pick up a defective product and then still devivered second product to wrong address.

If I could give ZERO stars I would! After 10 weeks of waiting for my circa sofa to be customized and delivered… I have had a completely miserable expeirence. My couch is supposed to arrive tomorrow… Yes, TOMORROW… Only to find out:
1) That the delivery service SUCKS. It is 12:30 the DAY BEFORE and I still have no idea when they are going to show up. Like most condo/​apt buildings, I have to reserve a freight elevator… But, I don’t have a secured time to do that with less than 24 hrs until they will show up. Basically, the response is «oh well!»
2) When on the line with the delivery «customer service» (I use that term lightly… There’s not service involved. Just some disgruntled and under informed personnel) they describe my delivery as a «love seat.» I’m like, «LOVE SEAT??? I ordered a couch!» So, I call the store.
3) Low and behold… The customer service person on the phone tells me that the MANAGER of the store rung me up for and placed an order for a ONE ARMED love seat. WTH… I ONLY would have discovered this at delivery if I already wasn’t experiencing the earlier issue. Now, I am sitting up trying to figure out what the hell is going on. Who orders a ONE ARMED sofa??? I walked in with the name, item number, etc. How does this happen?
Good thing that I was there with my friend who does happen to be an attorney! Thank goodness for the witness armed with a JD. UN-​FREAKIN-​BELEIVABLE.
NEVER AGAIN… The mess is pretty, but just take a picture and keep it moving. I will NEVER buy so much as a candle from this place. DON’T do it!

The absolute most horrible service ever. The Customer service is terrible they treat you like they are doing you a favor by shopping there. Unfortunately, I loved their furniture but the staff at the store and on the phone lack an understanding of how to treat someone who spent their money at their store. If you can avoid buying there, please do so. They are a nightmare to deal with.

I’ve been meaning to write a review on this location since I relocated back to the DC area. I have visited on several occasions to give a better review and each time the experience has been worse than the other.
The staff, including the Managers display poor customer service. From greeting customers, processing orders, giving detail information about the product, shipment and delivery! This should be the ideal part of their job right?
I am an avid customer of Z Gallerie and have purchased numerous of items from online, the Dallas location (by the Galleria Mall) and at this store. No matter how many items you purchase here you will still be treated like a stranger. Good luck on getting a hello or greeting when walking in the door or passing a staff member.
We need more locations or better training with the staff here on how to treat customers and to become more familiarize with the products their selling. They could learn something from the Dallas location.

I love Z Gallerie!
Location — Tysons Corner Mall, by the Gordon Birsch, Coastal Flats side of the mall.
Place — It is so lovely. I cannot just pass by the store, without wanting to take a glance and be awed by the fascinating designs of the furnitures, wall décor, art accessories, and other knick knacks.
Staff — It depends. On some days, they are friendly and will greet you. Most days, they will ignore you. unless they see you are eager to buy something.
Price — Expensive :(But when you go to their clearance section, I can typically find something for a good deal! The sales every now and then are still a little pricey that I would not usually pay for.

Z Gallerie is different from your typical Pottery Barn or West Elm. It has more edgy items, some of them priced more economically than others. It’s not as economical as Crate and Barrel, but you can find more things here that you won’t find in any other home.
Various art work to purchase, big white deer heads, furniture, vases, etc. Check it out if you’re looking for something unique for your place.