Churchill Living

I have to agree with other Unilocalers, one star is extremely generous.
I have been renting furniture for about 4 years now. This is the worst company i’ve ever worked with on anything. In all honesty I write plenty of positive reviews not just negative ones.
They are extremely unhelpful and unorganized, they don’t give you a time frame when drop off or pick up will be until the day before, and the time is usually when you’ve already told them you cannot do this time. Its as though they purposely only come on times you can’t be there. I worked every day at 4 PM. Three days in a row they schedule my delivery from 2 – 5. I’m currently waiting to hear about the pickup on Wednesday and its already Tuesday morning and haven’t heard from them yet.
Second problem i have had with them is they are extremely unprofessional. I’ve lost my credit card on file and have tried to call them to let them, however was never able to reach the person on file. Numerous times, this women Raizey would email me asking me for a credit card number without any reassurance she was from the rental company, Then continued to give me a hard time when i asked her to call. It took her a few days to call. When she called i was in the car and asked her for a minute so i could find my credit, she was rude and impatient. Then when i asked about a credit card confirmation and wanted to wait for it to go through, however she was unable to do so at the time. I received a call later but wasn’t able to answer. About a month later i received an emails saying the credit card was going through and she had tried to call me numerous times but was unable to get ahold of me. However I had only received one missed called that day and tried 2 times later to call back with no avail. It took another 2 – 3 weeks for her to call again. She called me twice one morning saying hello hello acting as though she couldn’t hear me. So i hung up only to find an email in my box saying she assumed she couldn’t be heard. I called back within five minutes and was sent straight to voicemail. She didn’t call back till like next day it took 3 phone calls direct to her for a new credit card to be professional handled with care.
Third They decided not to charge me for three months for the majority of my furniture. Then tried to charge me 1300 for what usually was a 300 dollar payment. I spoke with them for over an hour. They would not take blame for their mistake. Only after yelling and many manager ups was able to even receive an apology and hopefully this wouldn’t happen to anyone else. Ok I agreed but why was i not being compensated for their simple mistake. another 25 minutes of arguing i was to receive 10 off every month of a 300 dollar bill. They do admit mistakes and once they are finally force to they do try to fix their mistakes
Foruth due to the fact i couldn’t be there for delivery because they always delivered once i went to work even though i only work 3 days week starting at 4. My friend was able to be there for the delivery. However i didn’t like a rug that i had order, but didn’t want to make them come out and pick it up. So only after my bed broke within the first week they were able to come out the next week with a new one i asked them to take the rug with them. I was charged for it for six months and there was nothing they could do because i hadn’t notified them at immediate time of delivery.
They are extremely rude and unprofessional company. I will never use them again and i will encourage anyone i hear of to use any other company instead.

Even 1 star is generous of me
1. Well, i wanted Churchill to move my furniture on date D, now when i asked them 2 days prior to date D, they said they moved my appointment to D+1 for no reason. they had more appointments and had to move mine, i ended up asking favor from my apartment to let my furniture stay for another day and paid additional day’s rent.
2. they gave me a 12 – 3 slot and at 4 i called them and was told they reached the destination to pick the transport… crazy…well they arrived at 5. delivered furniture by 7. never went back to office, i was supposed to be out for couple of hours at 12… wonderful
3. They charge me $ 370 when initially they asked for $ 250, so i get charged more because it took them more time because of their own fault. lovely
4. Talked to management and they tell me they are going to charge me more, change my appointment date and do what they want and said there’s nothing i an do about it… very very rude and remote from polite

I am in the Boston real estate industry and have worked with Will Prendergast and his team on many occasions for client furniture rentals. Churchill’s selection and range of furniture to meet every price range and stylistic taste are surpassed only by Will and his team’s consistent and ferocious drive for customer service and satisfaction. Churchill has really made the difference in a number of my client’s housing searches and I recommend them strongly.

They don’t even deserve this star! They’re just lucky that Unilocal doesn’t allow negative stars!!! NEVER USE THIS COMPANY! Unless you want heartless customer service and cold treatment when you explain that your home is currently waiting for you inside one of their vans a WEEK after your estimated delivery date. Nothing worse than moving to a new city and living in an empty apartment except for rudeness when you call to ask where the fudge your stuff is. Only use them if you want the WORST welcome to Boston imaginable!!!