Lumiere

I first moved here in March (2015), unit 126 to be exact, the weather conditions were cold and my roomy I were excited to move into a brand new (luxury) apartment complex.
I was grateful having the master bedroom and I instantly noticed is was colder than the rest of the unit, including my roommates bedroom (did i mention my walk-​in closet was like a meat locker). After contacting managment and bringing it to their attention, maintenance did all they could do regarding this matter, but nothing was ever resolved and my room was unbearably cold for normal living conditions, mind you, I’m the type that’s never cold. I even brought it to their attention that perhaps the issue was because of the exact location of the bedroom seeing it was an outide wall (abutting the underpass) and they made every excuse like I was crazy.
I then asked Robin the Lumiere office manager if there was another unit available and if there was any compensation for the inconveinence seeing we had just settled in and now we needed to pick up and do it all over again… It was like a flip of a switch, her attitude changed like I wasn’t worthy or her time, she tried everything in her power not to accommodate us moving into another unit and making me feel like I was stuck there until I could’nt take it anymore and demanded to relocate into another unit!!!
I desperatley move into a $ 375.00 (without any compensation from management) unit upgrade seeing that the complex was filling up rather fast and my relationship with the staff/​managment suddenly dwindled.
UPDATE ON UNIT 126:
I’ve became friendly with many nice people in this complex and ironically 2 of them lived in unit 126, UNFORTUNATELY that had a pipe burst during the past cold nights and their entire unit was soaked and had to be relocated to a hotel nearby. :(
Aftyer living her for almost a year to date and being a good paying tenant, I was notified by Stella (an office employee at Lumiere) that my scheuled payments on the Lumiere website was in jeapordy bc the online payment policy had a 3 strike rule and I had just committed my 2^nd bc I accidently made a double payment, Really now??? Who gets punished for sending extra money these days… smh
She then started to give me an attitude during our phone conversation and I called her out on it, shortly after she said if I kepted up she was going to hang up on me, I said, «you’re going to hang up because I’m trying to rectify the issue of double payment and you’re threatening me with losing that online payment privilege», she then hung-​the phone up in my face… so professional smh!
FINAL NOTE:
I just got and non-​renewal letter (lease) from a constable today and the hostility continues!!!

I wanted to add a quick update now that I’ve been living here for 6 months:
Again– the staff and maintenance personnel are great! Very happy, helpful, and they will work with you. I’m sure there can be customer service frustrations at times based on random experiences and personality types, but we have never had anything but helpful interactions.
We have had some issues with our hot water heater, and cold showers aren’t fun for anyone, but whenever I called in the problem they were very prompt with responding, taking a look and/​or fixing it. While I don’t like having on going issues or problems, I feel safe and confident that the staff will respond quickly day or night if something is not right with our apartment. It took a couple of tries to figure out our hot water heater issues, and we weren’t the only ones having them, but the maintenance team was always very responsive whenever I reported a problem. We haven’t had one in awhile, so it looks like whatever it was should be fixed!
Finally, the garage parking is HUGE when it’s snowy/​icey/​single-​digit temps! No warming up the car, shoveling it out, scraping the windshield, getting frostbite bringing groceries in, or slipping and sliding over to your car… It is an insanely fabulous perk to have during winters in Boston!