Arizona Solar Wave

You are better off contracting the solar hot water work directly with the contractor and save a lot of money. I do not feel like I got much for $ 13k. DO NOT sign up for the GreenSky Financing of 18 mos No Payments. You can refi that loan but if you do not a $ 13k loan will have $ 4k of back interest put on it at 18 mos turning it into a $ 17k loan and then they will add $ 249.00 mo interest for every month it is not paid off on top of the $ 17k !!! Imagine how much harder it will be to pay off that shark loan when $ 249 is added to the balance every month. I feel it is extremely greedy to use this loan as a closing tool.

One star goes to businesses who have their flyers tucked behind the No Soliciting sign on my front door.

If I could rate this company no stars I would. This place is a complete joke and I have no idea how they can run a business like this.
It all started that I received a coupon from my RO service company for a free home energy audit through Arizona Solar and Wave. I scheduled the appointment, explained that I needed it as late as possible because my husband works nights and sleeps days. Latest they could do was 11:00. So, then the guy calls at like 9:30 saying he’d be here in about 5 minutes. I told him no, I scheduled it for 11:00, and I needed it to stay at 11:00. He was very nice and that was fine. They did the assessment, gentleman was VERY nice (only good thing I have to say). I get told they’ll call me in a week to schedule a time for someone to come out, takes 20 – 30 minutes or sometimes they will go over it over the phone if it isn’t too long and involved.
A week later a girl calls to schedule the appointment to come out. I asked if they could do it over the phone, she said no because they like to walk the house with you. Okay, I can understand that. So, she says, «When would be a good time for you and your husband?» I let her know that my husband is a police officer, works nights, sleeps days, goes to school full time, has volunteer obligations, and periodically gets called out, I cannot guarantee that he is going to be here. She goes on and on about how we BOTH MUST be here. I told her that if that was the case then I’d have to cancel the whole thing and forget it. She then tells me she is new and has to get permission, after 20 minutes of having me on the phone she calls back and says it is okay if it’s just me. We schedule for 3:00 pm a little while later.
That day comes around, I have purposely not scheduled my son’s doctor’s appointment for that time and instead pushed it out a couple of days, purposely not scheduled my volunteer shift because they were coming, basically changed my schedule to be able to meet with them. I then get a call at 11:00 in the morning, I wasn’t home, gentleman leaves a message saying he’s calling to go over the report with me. WHAT? They’re supposed to BE HERE in a few hours. So, I call back, he goes over it over the phone with me saying he has an appointment in a few minutes in the northwest valley (I am in the southeast valley) and he couldn’t possibly be here by 3:00 as they take 2 – 3 HOURS (what happened to the 20 – 30 minutes they originally told me???) He blows through it over the phone and then wants to schedule yet another appointment to give a presentation on how we can get SRP rebates, etc. I schedule it for a Friday and he says something about me and my husband. I again say that I went through this before, I cannot guarantee my husband will be here and I get told very nasty. «Well, I’m not driving all the way out there if it’s just going to be you.»
Now, I don’t know what kind of a scam this is, but if he thinks I’m going to sign on the dotted line and hire him regardless of if my husband is here or not he’s sadly mistaken. I was also told by SRP I can go with any of their contractors it does NOT have to be the one who did the inspection. At this point, pigs will fly before I hire these folks. I called the company to find out what happened to my appointment to which I was told, he asked this gentleman to call me because he was told I didn’t want anyone coming to the house (no, I said my husband wouldn’t be here), so he asked him to call me. If that’s the case, why did they not call to CANCEL the appointment??? Glad I rearranged my schedule for them to come when they’re now not coming and now I’m running behind with other obligations because I had a «phone conference» at a time that I was not expecting.
I smell scam, or pushing their services on me, or pushing me to hire them and not someone else, or SOMETHING fishy. BEWARE! I have now filed a complaint against them via SRP because something isn’t right.

I was referred to Bryan and Arizona Solar Wave by a friend and it was a great experience throughout the entire process. My solar hot water heater has worked perfectly and I can definitely tell that we are saving money. These guys are very experienced, honest and will take the time to explain all the benefits of adding solar to your home. Highly recommended.

We recently had a solar hot water system installed and some home weatherization work (duct sealing, insulation) done in our home to fix some problems that they had identified and we were very impressed with the professionalism and quality of workmanship. I track our power usage daily and I am already seeing a dramatic drop in usage! I would recommend them to everyone.