Dental Implants Miami Beach

I haven’t been treated by Dr. Abrahams yet, but I’m in the process of establishing myself as a new patient and am impressed with the customer service I’ve received so far. Michelle answered my initial phone inquiry and quickly helped me get set up (seems there is a process with getting «assigned» to the office based on my HMO coverage). She was professional and helpful in her handling of my questions. Then, this morning I woke up to a very professional email welcoming me to the «Abrahams community» and facilitating the scheduling of my first appointment. The online scheduling system is very easy to use. I like having access to such tools. They can be true time-​savers. Now let’s see how the first appointment goes! I’ll return to post an update.

I was seen very quickly for a filling I had accidentally taken out while flossing the day before. Service was very fast and efficient. I was in an out in a matter of 30 minutes! Dr. Abrahams is a pleasure to work with, he’s totally relaxed and friendly. I signed up for my next appointment on the spot!

I had been going to this office for around a year and was generally satisfied. But when I returned for my regular teeth cleaning around a month ago, the staff was completely new. After the cleaning, I was charged a copay even though I knew it was free under my insurance. Alex, who at that time, was the main front office personnel told me that he would look into this matter and call me. He never did. After a few days, I called the office and I was told that I would have to call my insurance company to coordinate with them. In all doctors’ offices I have visited, it was the doctor’s staff that called the insurance company to get information on the patient’s benefits. But I called the insurance company anyway. Wait times for calling my insurance company were quite long (up to an hour) because it was during the time open enrollment in Obamacare was going on. And I had to call my insurance company and Dr. Abrahams’ office several times because the staff in Dr. Abrahams’ office to whom the insurance company spoke could not clearly communicate what it was they needed from the insurance company. The staff was clearly inexperienced and the matter should have been handled by Alex or another experienced personnel. From the start, I actually requested that Alex handle the matter but he didn’t. When finally Alex did talk to the insurance company, the matter was fixed. After this ordeal, Alex promised to refund my copay by sending me a check within two weeks. The check never came. I called the office to follow up and I was told that Alex will call me back regarding this matter. He never did. I called again after a few days and this time I was asked to call their accounting department to follow up. They explained that the lady doing their accounting is hard to contact because she works in Hialeah and can only be reached Mondays and Fridays. I was flabbergasted. It is NOT MY JOB to follow up with their accounting department. You would think that knowing that I spent a lot of time and effort calling my insurance company and Dr. Abrahams’ office so that it can be settled that I should be receiving a refund, Alex would at least make sure that my refund check arrives in the time he promised. Now, he and his staff also expects me to call their accounting lady who is apparently hard to contact. I mentioned that Alex should have been on top of this matter from the beginning and I was told that Alex is now also working as a hygienist and so he did not have time to do so. This is no excuse at all. (To be honest, if Alex could be so neglectful of his duties as a front desk personnel, I am not sure he should be a hygienist, where presumably greater accountability to the patient is required.) As of this time, I have yet to receive my refund check or a follow up call from Dr. Abrahams’ office regarding the matter.
All in all, although Dr. Abrahams was nice, his new staff (at least since Alex took over) has major problems. They do not follow up with the patient thereby making the patient call them back again and again. And they would even ask their patients to do tasks that they should be doing themselves. Although I was happy with this office in the beginning, this situation has hurt and disappointed me deeply and so I will never go back.
UPDATE 5÷15÷14:
Upon learning of my problem, Dr. Abrahams called me personally and offered to send me a check from his personal account for my refund. He said that he is unable to confirm whether I do deserve the refund but he seems quite concerned about the way my case was handled by his staff. I mentioned that a supervisor from my insurance company explained to Alex what the particular codes in my paperwork meant and that they do mean that I should not have paid a copay and so deserve the refund. A few weeks later, he called me back to confirm that I received my refund check. I asked him whether he has spoken to his staff regarding my case and he still seems unable to confirm that I do deserve to receive a refund. I am not sure what his staff told him but as I said, my insurance company has explained to his staff (particularly Alex) that I do deserve the refund. At any rate, I appreciate greatly that Dr. Abrahams reached out to me regarding my problem and I am confident that with the way he keeps on top of things with regards to his business, the situation with his staff will improve.

I have always had a fear of the dentist, so much that I would rarely go. Dr Abrams is the only dentist I’ve ever been to where I was not scared. He pulled a tooth when I had a major tooth ache, and it was my first time having that done without sedation /​gas and did just fine. He is a very nice, friendly, upbeat dentist and glad that he is now my regular dentist. I moved from his office area to about 1 hour by bus but will keep making the trip to see him for check ups and all my dental care needs. Highly recommended!