Middletown Animal Hospital

We are new to the area and looking for a vet home and needed a vaccine only.
I took my little guy Jack to the vaccine clinic. That was fine. The place was clean, modern and very pleasant. Pets and their owners seemed to genuinely like the staff.
The staff here were mostly friendly. I asked for an additional copy of the vaccine record and was told they would give me one to take anywhere I wanted to get a copy made. I said, these are the kinds of things that cause me to not want to return. After a pause, the same lady made the copy and I thanked her.
I was distressed to talk to a really sweet lady trying to get copies of her dogs vaccination records and tags. She was in the fire and her home and car were burned up. She lost everything including the records and tags. She said the new manager refused to give her copies because the customer/​dog owner was unable to prove that these dogs were the ones that were vaccinated. I was stunned. The lady was very sad but seemed to accept this.
I don’t know if I got all the facts or not but it sounded wrong from what I understood.
The incident above about the copy caused me to feel it was true but I don’t know. I want to find a vet home for my little Jack but I don’t know if it will be this place or not.
The receptionist (I can’t remember her name, was very nice to us as was the new trainee) was very helpful when I went in last week to find out specifics about the vaccine. She was pleasant, courteous and answered everything I asked in a way that helped me to decide which way to proceed. The other lady with the longer curly hair in pony tail was not my favorite and wouldn’t have given me a copy had I not made the comment about not wanting to return to a place that wouldn’t give me an extra copy. I would have gladly paid them for the copy, not an issue.
I might go back and see how it goes if we need them for something again. But I haven’t decided.
I would have liked to give them just 2 stars for what transpired, but hey, I got what I came for, and left with the requested copy in hand. Had she made the copy and asked me to pay for it, I probably would have given them 4 stars (5 if I hadn’t heard that woman’s story and saw them refuse her request, after all she had already been through).

I used to visit Silverado Vet in Napa, when I lived there and the service there was top notch! So when I recently moved back home to Middletown, I started taking my pups to MAH and the service is not up to my standards due to my previous experiences. Prices are pretty fair, and this is a very convenient place for me to take my dogs, but 1. they always seem to be busy! I mean a 30 – 45 min wait before the front staff greets you is quite too long –thank goodness it wasn’t an emergency! 2. they greeted other people and I felt as if I was complete ignored. I understand that they have made a relationship with customers but I believe in fair and equal treatment to all. 3. be ready for a LONG visit! I usually spend about 3 – 4 hours each time I go here. Most of that time is wait time, oh and for some mysterious reason, their system is always down.

We have taken all our pets to Middletown animal hospital over the last 20 years and had nothing but excellent service. The staff and physicians are attentive and do what’s best for your animal every time. They may not be the cheapest Vet in the area, However when you’re getting treatment for a beloved pet you shouldn’t be looking for a bargain.
You get what you pay for… and Dr. Smith takes the time and researches the diagnosis. You never feel rushed and your animal is well taken care of. We are blessed to have them only minutes from our home.

We love Middletown Animal hospital! All the staff is super friendly and cares about our bostons. Dr Shackleton is the best! I can’t speak highly enough about her and the care and concern she has shown our dogs. Dr Holtz and Dr Smith are amazing too. Highly recommended!

Being new to the area, this was my first time using their services. I left thinking «This place is great!!»
The staff were extremely helpful and friendly and the Vet really took her time examining my dog’s eye. She found a large foxtail lodged under the 3^rd eyelid and made sure there was no debris left behind. This being the same foxtail that another Vet (in Santa Rosa) missed completely a few days earlier.
The office and examination rooms are clean and comfortable. They didn’t push any unnecessary procedures or tests and took the time to explain everything that was done during the removal of the foxtail. I appreciate that.
I also like that they care for more than just our furry friends, they also care for the ones with feathers and/​or scales.
I’d say, I have found our new Vet Hospital.

IMy 8 year old Buster has been a patient for about 18 months. Both he and I are always greeted with a warm smile and a genuine appreciation for our business. The staff has always been extremely thorough with explaining concerns and needs for Buster and go even further with followup calls and emails. I would highly recommend Middletown Animal Hospital for all your pet’s needs.

I have been taking my dog to Middletown Animal Hospital since 2008. I trust all of the vets at this facility 100% with my dog’s life. It truly is an animal «hospital,» not a clinic or simple vet office. They have proven their capabilities numerous times with the care of my dog. Over the last few years he needed quite a few emergent medical and surgical interventions. He’s had surgery for gastric dilation and volvulus (bloat), a rattlesnake bite, and surgery for a spontaneous splenic torsion and splenectomy (to name a few-​his med rec is pretty thick) Many vets would advise to euthanize under some of those conditions but they took his care very serious and he is alive today thanks to them.
I also board him when needed at Middletown Animal Hospital as well. They have large comfortable indoor/​outdoor kennels to protect against the elements. The kennel staff is great and the area is kept nice and clean.
The only downside is the cost, but that is to be expected with most animal hospitals. You get what you pay for and I’d rather pay a little extra to ensure the well being of my dog when it comes to his medical treatments. It’s a good idea to get pet insurance. I don’t like how the dog food, flea and heart worm protection seems to always be a little more expensive than at other vets for the same stuff. So I do go to the other local vet «clinics/​offices» occasionally for those things.
I always recommend this place to my friends, family and co-​workers. Dr. Holtz, Dr. Duff and Dr. Smith are all excellent. My dog actually gets excited when I pull into their parking lot. He gets so much extra love and affection from everyone there.

These guys are great they are really helpful and are super nice I highly recommend them!

This is long overdue…
Over 5 years ago I took my lab in for a check up. I regret… every minute of every day… of every hour… taking my beautiful Labrador in for a simple «check up». I was in a flurry of results from heart disease to cancer, etc. and believed they knew the best. They did surgery… a show dog breed… now severely scarred for life. Heart disease? Skin cancer? A second opinion from Santa Rosa… false. From what I can tell the surgery for my beautiful lab was done by a technician and for no reason. It was the most horrible experience. I will never never never go back and I’m a local who’s family has lived here for more than 30 years.
If you love your pets… don’t come here. Our lab is still with us at 12… with a 6″ scar across her back. Upon her dying days… this vet is not the one I will call upon to help me through the hard times to say good-​bye.
I’ve heard Sally The Valley Vet is good, compassionate and affordable… I would rather go to someone I don’t know than to call anyone… anyone…here.

Worst… Vet… Ever…
It’s all about the money with these people.
Our horse ran through a fence at our house. Her leg was bleeding profusely despite me applying pressure and blood stop powder to her wound. Out of desperation we called Middleton Animal Hospital. Before the receptionist would dispatch a vet to my house which is less than 10 miles from the Middleton Animal Hospital, she needed a credit card number. I told her I was out at the barn applying pressure to the wound and couldn’t go get my purse up at the house or the horse may bleed out. The receptionist said that she could not send out a vet without a credit card. Our farrier ended up giving me his credit card. Thankfully about five minutes later the bleeding came under control. I called and canceled the vet call.
Prior to this incident about eight years ago, my beloved 10 pound rat terrier was stuck in labor with her first and only liter. I took her to Middleton Animal Hospital, which at the time was our vet of choice. I ended up getting hit with a $ 2,000+ emergency c-​section bill.

Middletown Hospital Staff took care of our beloved Samson for three years since we moved to Hidden Valley Lake. We took him there for medical care, boarding, and grooming. They are so very caring and gentle with the animals. Recently Samson had to be euthanized — he was very old. They were more than compassionate to us during what was one of the most difficult days we’ve ever experienced. Samson was a big part of our lives for 19 years. We were very moved to hear the staff who knew him were also upset about his passing. They became attached to him too. He had endeared himself to them because they opened their hearts to him. I am very grateful for every kindness extended to Samson and us. We will never forget it.

Very nice stay took care of the cat at my work and they very nice and friendly. They did a great job grooming her and making her feel good as new.

I have been boarding my goat, Charlie (yes, he is named after the youtube sensation), here for over a year. They have taken excellent care of the little guy and they are always very welcoming when I stop by to visit him. I adopted him about 18 months ago. The team at MAH did an incredible job of repairing his broken leg when he was just a kid. He runs, plays and jumps as if he never had an accident.
I highly recommend this establishment and would love to board more kids (when i get them) here!