Allied Aire Service, Inc.

I have a five year old Trance furnace that recently couldnt come on. I tried calling the origanl installer but they were 3 weeks out in calls. I contacted Allied and they were out in a day and a half. The service man Bob was there on time and had fixed the probalem in about 40 minutes. Apparently the gas jets were corroded from moisture which blocked the flow of gas to some of the burners. Price was very reasonable as well. I had tried to troubleshoot this on my own but with no success. Am really glad I found these guys.

We had a really great experience with Allied Air service. It started with us noticing a strange smell coming out of our heater vents on the Tuesday night before Thanksgiving. The next day, none of the 5 contractors working with our home warranty company would make time to come diagnose our problem. So I had to go outside their service, and pay out of pocket for help. Eventually (about 20 phone calls later) I found Allied Aire, and they were able to work me into their schedule.
Their technician arrived on time, and was courteous and thorough. After he crawled under our house, he was very careful about not tracking dust and dirt back out of the crawl space. The issue he found turned out to be a full day job, which they were able to schedule immediately after the holiday. They scrambled their schedule to fit us in because we were without heat for several days. When they came back, they finished the work in one day, with a second day follow-​up, and everything is working well now.
But that isn’t the half of it. What was really amazing was the amount of time they spent helping us wrangle with our home warranty company. There had to be at least 4 phone calls where I dragged their estimator on the phone line with me to explain the work that needed to be done, discuss authorization and what was covered in our policy. This was really above and beyond the call as we were paying Allied directly, and they really didn’t have a vested interest in whether we were reimbursed by the warranty company or not. Arnie, their estimator was patient, knowledgeable and responsive. And he helped me recover several hundreds of dollars I wouldn’t have it weren’t for him. In addition, everyone I dealt with at the company — schedulers, three technicians, and the person in billing were all very polite, responsive and helpful. I will definitely call them again when I need HVAC work.

I met one of their sales reps at the Berryessa Flea Market of all places. I had been considering replacing my 15 year old mismatched AC and Furnace for many years because it was an amateurish installation (AC not even bolted to anything) and the condenser was 24″ for a 20″ furnace. On top of that, the drain tube didn’t have enough angle to properly drain water so sometimes it would plug up and spill water in my garage. This all not to mention that I believe my old AC was a SEER 8, about half or less current modern AC efficiency ratings. The XR16 I went with is a SEER 14.5 and with variable speed fan it is supposed to go up to 16 SEER.
Anyway I met with Scott, their sales rep a couple of times this month (Dec) and did my own research. I decided that what I wanted was a Trane XV95 and an XR16 AC with a WiFi Thermostat. I promised not to mention the quoted price but I can say that about a year earlier I had a quote for Carrier equipment that was a couple thousand more than this quote for high-​end Trane. I decided to pull the trigger and go for it as well as get all the work permitted and inspected. I also added the Air Cleaner add-​on for the furnace. The XV95 is super efficient and quite and since it is so efficient, it must be vented through a PVC vent; it cannot be vented through the old metal style furnace roof vents. Allied Aire professionally capped off my old vent and ran a new one out the side of the house. It looks fine and no complaints. The furnace is so quite that it never wakes me up like my old Ruud furnace did when it came on in the middle of the night.
The work was just completed as I write this and I am waiting for final inspection. After seeing their team and the work they have done, I have zero doubt that it will pass with flying colors. Oh and if you want to do inspection as I did, which I do recommend, it was an extra 700 $ or so fee from the inspectors. I am super happy with the clean install and the professionalism of the team. Their work is top notch. I’m not sure how to attach a picture here but if you want one just ping me on Unilocal.
If I were to complain about anything it was the fact that I made a deal on some equipment with the sales rep and then when the folks came they told me the Trane furnace was 40″ tall and I probably didn’t have enough space so I should go with a Bryant furnace. After I said I don’t want to go forward with anything unless I get the equipment I wanted, then they came back and measured again and they did come up with a new solution. I honestly don’t think they were jerking me around as the space was a bit tight and the new solution was to run one of the ducts to the back of a box instead of through the top. This actually worked out well and the install is near perfect as far as I can tell. They came back to seal all my registers throughout the house and now we are all set for inspection.
These HVAC companies don’t get a lot of business in winter time so if you want to save a few bucks, wait until then to do the work.
P. S. The Trane AC unit is much larger than my last Carrier unit, do your homework on dimensions before you pic your AC. I had plenty of room but some folks may not.

I just spent $ 2500 fixing problems caused by the shoddy installation from Allied Aire several years ago. If you use this company, make sure that the code inspector from the city inspects the work.

Allied Aire Service is a company that was referred to me by clients and I have referred many times to other clients and the feedback was always very good. Now I had occasion to use them and I am just amazed with the service I got. Jim worked on the compressor and cleaned it out completely, fixed it, helped me clean my ceiling vents and advised on how I can get clean airflow with a few inexpensive changes. Punctual, knowledgeable, neat, cleaned-​up, brought all the tools needed including the right top for the hose, friendly and fast. And all that for a very good price.

We had Allied Aire install a new top-​of-​the-​line furnace and make extensive changes to our air ducts in order to get more cool air to our upstairs bedrooms. We were completely satisfied with the work they did for us. The owner, Arnie, came to our house, did a very complete assessment of what was needed to meet our needs and provided a detailed proposal. While Allied Aire was not the lowest price quote we received, it was the best balance between price and quality. The lower bid we received was a «low ball» estimate that would not have done the job properly the way the Allied Aire proposal did. That is undoubtedly why Bay Area Checkbook rated Allied Aire as check-​rated for BOTH quality and price — meaning they offer a quality product at a competitive price. Their workers were competent, courteous and clean. We cannot recommend Allied Aire more highly.
Darryl S., Cupertino

In 2004 we contracted with this company to install an air conditioning system. However, it was not until this year that during a renovation of our kitchen that we discovered that Allied Aire had failed to cap the condensate line and had incorrectly routed the drain in such a way that it could not drain the water. The effect of this was to dump a continuous pool of water under the house that eventually created a Stachy mold condition that required a very expensive abatement treatment. The company has repeatedly refused to stand behind their work. At first they denied that it was their work, but after sending employees out to check, admitted that some employees who no longer worked for them may have caused the problem, but that he still did not intend to reimburse us for our costs to correct the shoddy workmanship or its distartrous effects. I definitely would caution others when considering this company.

I am a general contractor and a thrifty person who does his research and contacted several top rated (Checkbook magazine and Unilocal) furnace and ac firms in the San Jose — San Francisco area to look at my furnace and give me a bid for replacement if needed. Of the four companies that came out, Bob at Allied Aire was the only one who gave me the impression that he was looking out for my needs and what was best for me as opposed to what was best for the furnace company. He suggested some repairs that could be made instead of replacement and also gave me the best bid for replacement (about $ 1800 for replacing existing gas downdraft 15 year old unit with a similar one) if that was required. Allied Aire is also top rated (2 checks) on Checkbook magazine.