Orange Tree Frozen Yogurt

Came to the Great Mall as kind of a post-​junior year celebration, and happened to crave fro-​yo.
Ambiance: The store is longer than it is wide, and a large group entered at the same time that I did, so I personally felt very squashed. The store is very clean, but the trade-​off for them seems to be a strong antiseptic smell that is a bit of a turn-​off from the fro-​yo. There is no space to sit inside, given the cramped quarters, but there are benches and tables interspersed throughout the entire mall.
Service: The service at a self-​serve fro-​yo place is obviously minimal, but the woman at the counter was very patient with the indecisive group ahead of me, and little sample cups were plentiful. She was fast and efficient at assisting them, and I didn’t feel like there was too long of a wait.
Food: They had about 8 – 10 flavors of fro-​yo. I was feeling fruity, and chose a fruit-​punch medley of lychee, watermelon, strawberry, and mango. The watermelon flavor was a sorbet; it was the only sorbet in the store so if you have an issue with dairy, sorry! I enjoyed the lychee flavor the most, followed by the strawberry. The mango tasted like papaya, which is my least favorite fruit, and the watermelon was really artificial and cloying. They didn’t have the biggest selection of toppings that I have ever seen, but they DID have three types of popping boba! Their fruit and dry toppings were fairly typical. I got mochi, mango jelly, and ferrero rocher, which tasted AWESOME on my fro-​yo. Maybe the inside of the mall was hot, but I did find the fro-​yo melting faster than usual, even though I indulged my inner glutton and got more than I usually would.
Overall: My total came out to be around $ 6.25, and for that money I would say that I only got an ok experience. Even though the store is clean and the service is good, I only really liked half my flavors, and the topping selection isn’t the greatest. I probably won’t return unless I happen to be at the mall craving fro-​yo again.

My husband and I used to love going here for their yogurt but the last 4 times including today they didn’t have any chopped peanut or almond toppings again… I don’t know who does the ordering for this orange tree at the mall but they need to plan ahead for the weekends because every time you come it’s been on the weekend and still no nuts

When I walked in (late yesterday), there was nobody at the front counter, so, I hesitated for a moment before making my way to the yogurt. After I made my choice, I thankfully saw somebody walk out, from the back, prompting me to head over to the weighing area –note: if a worker wasn’t in there, I would’ve been very mad (I was having some serious cravings).
Anyway, she seemed tired and didn’t even crack a half smile when I coughed up $ 6 (yep, I said it. Pretty pricey for some froyo) for my delectable flavors of chocolate and watermelon (topped with those popping strawberries and m&m’s).
Though I’m slightly complaining, I’m not going to hold it against her because I got what I came for, but my God, crack a smile once in awhile! You had a customer, on a non busy day (at least for them), for pete’s sake!

I love their guava and mango yogurt flavors! This place offers the richest flavors and thickest texture out of all froyo places I’ve been to, yes way better than yogurtland! I came here twice, because my boyfriend would crave this place and we had to find a reason to go again. Inside the Great Mall, it’s inconspicuous next to other stores. We never discovered this place until our 4^th time shopping there. You can try all the flavors but they only give 2 sample cups. The matcha tea, watermelon, and strawberry flavors are also extremely good. They are not icy at all. Can’t believe the other reviews aren’t as great. Must be a change lately.
Oh also they started offering waffle bowls, it’s a great combination to a perfect refreshing dessert.

Went here last night with my little girl who kept asking me questions while I was paying. Our yogurts came out to $ 8 and some change, and I handed the girl a $ 20 bill. The girl handed me change without counting it back to me, and my fault for just grabbing the change and stuffing it in my wallet without verifying that she had given me $ 11 and some change back, but I was preoccupied with my little girl. When I got home I realized instead of giving me the correct change of $ 11 something the girl only gave me $ 2 something back. Oh well… my fault for not paying attention. Haven’t been able to get in touch with anyone over the phone to see if the girl maybe made an honest mistake and set aside my correct change for me to pick up. Just an FYI don’t let yourself get too preoccupied here with other things to actually count your change and verify they gave you the correct amount. On a positive note the pineapple yogurt was really yummy!

I happened to be at the Great Mall recently, and well, the URGE got the best of me.
Which urge, you may be asking? The urge to have something sinful sliding down my throat. That moist feeling in your mouth as you swirl your lips and tongue all over it. The satisfying crunch as your teeth tear into those nuts. MMMMmmmmmm.
Whoooa! I guess I just lost a few of the guy Unilocalers out there, huh? I was talking about Orange Tree Fro Yo, you pervs. This is one of my fave places to get yummy fro yo at a price that won’t break the bank. You’d be hard pressed to spend more than $ 5 here. That cup (one sized) would have to be overflowing. The flavors change from time to time, but I’m a big fan of the pineapple, matcha green tea, chocolate, and the coconut is very good. Toppings are segregated into two areas near the register. Fruits, boba, wet-​type toppings on one side, and cookie, candy. nutty dried stuff to the right. I always do a few healthy fruit choices, but cancel them out when I add chocolate chips, crushed candies and cookies.
The staff is friendly and helpful, and the shop is always immaculate and clean. If you’re in need of a quickie, stop at Orange Tree for a little moist, sweet goodness. Just be sure to be gentle when putting the nuts in your mouth.
4 outta 5 stars from me. I’m a fan, and will return for more.
* Bonus tip — stop at the nearby Ghirardelli chocolate shop for a free sample of chocolate & be sure to check the rear of the store against the back wall for past Holiday items for ½ off.

Relatively expensive for frozen yogurt but then again your at a shopping mall. The staff was a little rude and nonverbal until I pulled out my Prada wallet. Usually won’t mention that superficial detail but it’s important to note that a stupid material will dictate customer service. Very disgusting. I’m huge on customer service, fail at that and no matter how good the dish is or the object I will be very unhappy. Please treat all with respect and equality regardless of what they have or look.

C’mon people. IT’S SELF SERVE YOGURT WHAT DO YOU EXPECT. I don’t understand why this place has such bad reviews because it’s really not a bad place at all. YES it’s small but you should not being rating places one star just on that fact. I have been a patron here for about 3 years and every time I come in, I always get the original with some fruits and the colorful gummy bears. It’s perfect every time. The fruits are always fresh but sweetness really depends on whether the fruit is in season or not. Yes, it seems a little understaffed because on weekends the place is filled with people but as a food service worker, I can tell that the employees try their best to get the line moving. They work quickly and efficiently. I witness people abusing the fact that there are so many people in the store and they make big messes! I also see people reusing the sample cups which is DISGUSTING. SAMPLE CUPS ARE FOR SAMPLING ONCE. It’s gross that people don’t know what cross contamination is. I also see negligent parents who don’t supervise their children and let them put their fingers in everything. I was in line one time and this boy decided to touch the sprinkles. The girl working immediately replaced the contaminated sprinkles. In my opinion, it’s not a bad place, it’s the overwhelming amount of inconsiderate customers that make things unpleasant.

My yogurt was a bit on the liquid side. The heat did not help. Although it is hot to get customers to buy more, the yogurt melts a lot faster.
The song choices are great and the workers are friendly though.

This is how a perfectly good day can be ruined completely !! I had a great time shopping at the great mall with my parents and kids till we decided to drop in at this Orange Tree outlet.
First of all, the two girls who work here think they are ‘God’s Gift to Mankind’ !! They were so RUDE and INSENSITIVE that I still cant get over what they did !!
1) We walked in at 9:20 p.m. and they certainly weren’t happy as they close at 9:30 p.m. Haven’t seen anyone so desperate to go home ! But, people eat FROYO after dinner right… Its an enjoyable experience to be shared with your family and not have people scorning at you…
2) I tried to be polite and asked them if it was their closing time, to which they replied rudely in 4 minutes … !!
3) So we hurry up and choose our flavor… One of the girls starts to mop the floor while we take our flavor. That’s when my 4 year old toddler goes to get his flavor and slips and falls on the dripping wet floor … Can you believe what that girl does ??? She does not help him… She does not say sorry nor she asks if he got hurt … I run to help my son get up and when we turn, she is making a face which says you dirtied the floor and I have to mop again !!!
4) Then we get the froyo weighed quickly as we want to get out of that place… In our hurry we forget the toppings… So when I pay and give my son the froyo, he asks for the colorful topping. In fact he bought the froyo for the topping… So I asked the cashier to give me the topping… She says you can put the topping only before weighing… So I say okay, then let me add the topping and weigh it again… She says, I have closed the cash register ! I say I am prepared to pay… my child really wants that topping… Its only one topping… She says sorry cash register is closed… My son has started crying now with tears rolling down his cheeks as he really wants that topping… In a desperate attempt I ask her if I can take some in the teeny tiny sample cup for him and she says these cups are only for the froyo !! Can you Believe it !!! my son is crying, he is only a 4 year old… but these women do not have a heart !!
The froyo is good but having a froyo is a not just about the product… Its about the whole family experience of sharing your ice cream and ending your day on a good note… Those two girls were so INSENSITIVE… my son was crying for a long time even after we left that shop and I kept wondering if it was so difficult for the cashier to make my son happy with a little topping… It wouldn’t have cost them much… it was the colorful confetti style topping… But they just didn’t want to do it… They kept saying its the system… Are the systems so inflexible ??
I read a previous review also complaining about the girls who work there… Must be the same girls… Wonder why they haven’t been fired yet !!
Disappointed and Disturbed… The froyo costed me more than the price… Am unable to sleep today … cant forget how my son cried while eating his desert… never happened to me before … :(

It’s better than I expected, but the name is what kept me away from this place. It’s located inside great mall near the food court. It’s not that bad, but my only complaint is how TINY it is!!! I advise to wait until the line dies down for claustrophobic/​germaphobic people. They have pink/​red guava (whatever you want to call it) flavor and that’s one of my favorite tropical fruits. decent selection, more for a person with a sweet tooth plus popping boba. The girls are nice, but the uniforms are tacky.

The pistachio flavor tasted fake – which was exactly what I wanted. I liked it. The mango flavor overpowered it. I liked this even more. All of the other flavors don’t taste like anything.
Half the machines do not work. The interior was stuffy and warm. The toppings looked old and about ready to melt especially the bananas.
The service was courteous but understaffed. There was no way the cashier was able to keep the machines operating and the front register attended at the same time. I felt bad for him and wanted to help out.

Located next to the food court in the great mall you will find this teeny tiny fro-​yo spot. I almost walked right by because it was so small! They have two sizes of cups, large, and extra large. The cost per ounce is a bit more than other places in the south bay, but I guess that is expected due to the mall location. The flavors they had included: mango, strawberry lemonade, tart (organic?), watermelon sorbet, taro, vanilla, chocolate, red velvet, strawberry, banana, pineapple and a few others. I went straight to my usual tart and added strawberry lemonade and watermelon sorbet. The strawberry lemonade was the best and the tart was odd tasting. One of their machines got stuck while I was filling up and it wouldn’t stop, that kind of sucked because I ended up paying for it. I didn’t get any toppings but they were very typical, nothing unusual or unique. They also well waffle bowls but were out the day!

This is a typical froyo only shop. Self serve and feed you inner fatty toppings! Pretty busy and the froyo dispensing station was messy when we were there.
With their 12 flavors to choose from I ended up with the Guava. No regrets! It was very good and the guava flavor was strong enough to turn me into a fan:)

After shopping around, i got hungry for a snack so we decided to wander around the food court — i decided on a cinnamon roll but i saw DOZENS (literally) of people carrying around this huge froyo cup that i only later found out to be from this shop. No Unilocaling or anything, just led by intrigue, i waltzed in. They were giving out samplers, and although I am usually a fan of chocolately flavors, the lychee and mango were fruity and delightful. My dad got some of the lychee, which tasted great alone as is — no toppings. I’ll def come back for the chocolate, but for now, 3 stars!

Not bad. Alright, probably only go here again if I ever run into the same situation two days ago: meeting up with an old friend and just talking. (:
I wish the taro wasn’t out though.

***3.5 stars***
the sole froyo-​only shoppe in milpitas mall (the others have a hybrid of froyo & ice cream), which explains why it is so popular and always has long lines inside the small storefront.
they had 12 flavours available:
*dutch chocolate
*fancy french vanilla
*island banana
*pomegranate
*organic original tart
*taro
*pineapple express
*very strawberry — this had a whipped, creamy consistency, with strawberry seeds mixed in. definitely tasted very strawberry, and very delicious. my favourite flavour!
*peach mango explosion — this was creamy and rich, definitely exploding with the taste of peach and mango.
*polynesian coconut — creamy and coconutty, but i failed to taste the exotic polynesian flavour. it tasted like regular coconut.
*pineapple guava explosion — tart and tangy, exploding with guava flavour, but not so much with pineapple.
*alfonso mango — thick and creamy, with a very strong and tasty mango flavour. my 2^nd favourite.
at $.39/​oz, this is in the low-​moderate price range for self-​serve frozen yogourt.
my complaints about this place:
*the sample cups are stored inside the staff’s apron pocket, which does make me wonder about the cleanliness of the cups. i would have preferred the cups be sitting on the counter, instead of being taken out of someone’s pocket.
*the store is tiny, only enough space for the froyo machines, toppings bar, cashier, and froyo cup stand. there is no seating inside, so if you want seating, you have to go to the main food court seating area, which is generally packed.
i would return, as they have great yogourt flavours which are solid and taste great.

My favourite fro-​yo chain in the bay area. Unlike others, this chain serves a perfectly creamy textured fro-​yo also well-​balanced in sweetness.
My staple there is the taro flavour. its subtle tone of taro is no match to any other fro-​yo.
They used to have the chocolate dipped waffle cones sometime ago. i dont see them now-​a-​days.

I love Frozen Yogurt! This place has the best TARO flavor & I loved their muti-​colored mochi toppings.

Is everyone blind and have weird taste buds? or is it just me? or do I just come at the worst times ever. I have no comment on the taste of the yogurt, I forget how it tastes. This yogurt is so LEAKY though, I guess some people are okay with leaky yogurt, I mean it’s just like frozen yogurt and holding it for 10 minutes and then eating it. It just looks a lot less appetizing when it comes out like water, even though essentially it’s the same product. I’m not sure if anyone else sees it as leaky? I was just here 3 days ago with a bunch of friends and it was leaky (around 8:30PM weekday though), sooo, I’m not sure, maybe they were getting ready to close so they didn’t want to bring out their freshest product.
That and the yogurt is 38cents an ounce! 8 cents an ounce more than my favorite yogurtland! Normally I wouldn’t mind, but I won’t pay 8 more cents an ounce for a product like that. 2 stars instead of 1 though because it’s friendly and a nice atmosphere :). Sorry for giving you such little stars, but you need to fix your product before I come back and update it to 4 stars :)