The Face Shop

I normally go to The Face Shop in Santa Clara, but this location is way closer to my home so it’s more convenient if I need to pick up something with the quickness!
The store is clean and organized, and service is always friendly. Although the employees at the Santa Clara location seem more knowledgeable about the products, the employees here are more friendly.
I don’t wear makeup, but I do purchase a lot of their skincare products. Get on those face masks, ladies! They have the cute animal themed ones — perfect for selfies. ;)

Went inside and was immediately greeted by an employee. I told her what I was looking for, and she showed me a couple products. Since I have sensitive skin I was afraid of buying a product with that price point ($ 49) and getting an allergic reaction. The employee reassured me I can exchange it with receipt for store credit.
Unfortunately, the product didn’t work out for me. There was a bad reaction (excessive dry skin with flare up)
I went back and exchanged the product with some push back. Since the product was opened the employee didn’t want to take it back. BUT I was told I could exchange it within 7 days for store credit if the product didn’t work out. Also, the return/​exchange policy at the cash register states: No return or exchanges on makeup, nail polish and masks. It doesn’t say face products.
Got the store credit and browsed the store online to find out the product I purchased was $ 18 on clearance. That’s ¹⁄₃ of the price! But still marked at $ 49 in the store. And other places online are selling the same product for $ 25.
As a consumer this entire process has made me a little fearful of shopping here. All other places like Ulta, Sephora, and even Whole Foods stand behind their brands and will accept anything that doesn’t work out for the customer.
I think this is a great place to shop if you know what you want and what works for you. Otherwise, I would not recommend.

I hate to write a good review because that means people will start crowding the store! Location is inside the Seasons shopping center. Store is small but pack with tons of products. The young girl was very nice, not pushy or hovering which makes it easier to buy more! She was very generous with the samples which was awesome. Will definitely return!

Boyfriend and I came in about a month ago to this store. We both had oily skin issues and Jessica helped both of us out greatly and recommended products for us. She was also very patient in explaining the multiple skincare products to us as we really didn’t know anything. We are both very satisfied with the products. Also walked away with lots of free samples!

I normally go to the one in Santa Clara but this branch has way better customer service. Christina was really nice and quick to help. The store is more organized and cleaner too! Went to this branch for a change and good thing I did! Positive experience.
So I got E’thym recharge essence, Core Seed purifying essence, and Chia Seed sebum control moisture cream as samples in a previous purchase and loved them! I went this time to purchase all of them, got the Core Seed purifying essence and Chia Seed moisture cream but it’s too bad that they’ve discontinued E’thym! Christina informed me of another product that replaced it or is equivalent to it but since I’m already buying the Core Seed purifying essence, she told me I don’t necessarily need to purchase it. I appreciate the fact that she wasn’t pushy at selling products but was more of a beauty consultant than a sales rep!
And samples… can’t wait to try them!

I checked in 2x, and Unilocal asked me why I keep coming back. Why? Because it’s there!
No actually, I like to buy cosmetics for friends’ birthday gifts. The Face Shop sells gift sets, and has deals sometimes. I could also go to Shiseido or Macy’s, but The Face Shop is by far my favorite!
I use the Face Shop products too. I think they’re very good quality and improves my complexion. It’s like you start using a brand, and whenever you see its store, you feel a strong inclination toward it. Whether it’s a brand loyalty or the member loyalty point system, the Face Shop has that je né sais quoi that keeps me coming back.
The free samples they give me with each purchase don’t hurt either.

Alice the lady in the store, took some time to explain to me what I want and i think she knows what’s she is doing, knowledgeable of the purposes all of the products they sell.
I love checking out all their products its like seeing a lot of candies in a candy bar. I bought quite a few and was glas she gave me freebies. I would definitely recommend this place and would definitely comeback again.
I know Every person has different opinion and experiences but for me this place is like a hidden gem in milpitas, ca.

Horribly rude staff. Spent well over 200 on import makeup and masks and staff acted like I was a child and was unable to touch anything was followed all over the store like a thief and at the end after she saw how much money I was spending cuz fed her attitude. Bad judgemental employees.

The sales person (Alice) greeted my sister and I politely as we walked into the store. It was very clean and kpop was quietly playing in the background. When I had questions she directed me towards the items I would need and such. After she had helped me she said if I had any more questions just ask. With a membership she had given me another free face mask and three other samples. Alice had taken into consideration that I had asked about acne products so she put in two Acne Solution Foaming Cleanser. I asked for a BB cream sample and she didn’t mind adding it to my bag.
The first time (about $ 10 purchase) I had came I got a lot more samples such as rice water foaming cleansers, rice face mask, chia seed emulsion and toner kit, green tea and chia seed sebum control samples. The second time (my purchase was about $ 60) I had gotten only three, a body milk, a rice water foaming, and fermented seed face wash. This time (about $ 10 purchase) I had gotten four which seemed in the middle but not as great as the first time.
Overall all of the sales associates are very polite and helpful. It would be much easier to maintain points and such if there were a card though. The point system is confusing though I haven’t asked about it yet.

I was just here to exchange something i bought from one of their newly opened store in San Jose and Christine did not give me a hard time doing so. She was very helpful and has knowledge on the products they carry. She helped me picked a good toner suitable for my very sensitive skin. The store is always neat, clean and very appealing. I’m always comfortable shopping at this store compare to their other stores. Overall i’m rating them 5 stars.

I’ve been coming here since this location opened and needless to say it’s my favorite Face Shop in California. The workers (Jessica and Christina) are extremely helpful and knowledgeable of the products and they never push you to buy anything. The store is usually quiet with k-​pop music playing in the background and every time I shop here the store is usually empty or there is another customer.
I went here today to buy a lipstick shade for Mother’s Day and Christina helped me find two shades identical to Clinque’s «Ripe Raisin». She also reminded me that the lipsticks were still «Buy 1 Get 1 Free», YES! I wanted to buy one for myself too but most of the colors a) washed me out, b) were too bright for my tastes and c) emphasized my dry patches. I ended up buying two shades for my mom for the price of one.
The best part after paying: samples. They don’t mess with the samples here and they’ll offer you samples or ask what you would like to try. I asked for sunscreen or something for sensitive skin for my mother and she recommended me some products. I was aware their mango line has loads of fragrance and asked for something with less fragrance. She checked in a cabinet full of gift boxes of the different lines they had (!!!it was so beautiful I can’t) and gave me the Eco-​Therapy Extreme Moisture Special Gift Set. Hopefully my mother will like it since Christina said the line was great for dry skin and contained little fragrance.
⁵⁄₅ for great customer service! If you don’t know where to start out in skincare or makeup, the staff are always ready to help you and they won’t follow you around the shop unlike other the other Face Shops (and Skin Food in Valley Fair). If you follow their instagram page (thefaceshopmp), they’ll update followers the newest products that just arrived and great deals from time to time.

I’ve been going into different Face Shops before around San Jose but I just decided today to purchase something from them. The service was wonderful. The girl that was working there was very friendly and helpful. She was knowledgable about the products when I asked her opinion on my purchases. On top of that, I got free samples of various beauty products! Will definitely recommend.

A whole wall dedicated to face masks at reasonable prices, as well as beauty implements and a carefully curated selection of Korean makeup and skincare goodies — all at reasonable prices — easily makes this my new go-​to spot for «spa night at home» type items.
I generally try to do my research before I go into a store of beauty products I’m not super familiar with, lest I get overexcited and just start throwing things into my basket which I am admittedly prone to doing, especially in drugstores. However, since I was here for skincare, it was relatively easy for me to narrow down which items to purchase based on my skin type and needs. I’ve also ordered masks from sites such as Soko Glam before so these weren’t all completely foreign to me.
Here is what I picked up:
— Charcoal & Konjac cleansing puff (for exfoliation)
— Smile Foot Peeling mask
— Real Nature Hydro-​Gel Mask in Green Tea
— Real Nature mask in Cucumber
… plus your girl got hooked up with a shit ton of samples! That’s what I love about Korean brands. They give you SO MUCH STUFF.
Shout out to my girl Heather B. for turning me on to this place! I might not need to go online to get my Korean beauty and spa fix for a while.

Even though it was a bit small, the customer service and the attitude of the girl were extremely pleasant I just had to buy heaps of items! She was very useful, friendly, and helped me buy which products I wanted

Sigh. I came here, visions of Seoul in the summer in my mind, recalling how fun it was to pick up a few products here and there at all the different Face Shops in the bustling city of beautiful porcelain skin… but I failed to remember that that was from many moons ago, when I was younger and infinitely less thoughtful about using only quality products… because, surprise, they’re worth it!
The Face Shop is like someone who talks a good talk, but, man oh man, cannot walk the walk… AT ALL. The store and offerings both look beautiful and clean, but their products are anything but. The girl who helped me was an absolute sweetie pie, but that doesn’t take away the fact that after I started putting some of that «pore-​minimizing» toner on my face that it started to break out like WHOA (which is NOT normal for my skin)… or that the BB cream made me look like a blotchy ghost (how’s that for an oxymoron?). Though everything smells fantastic, I’d rather have a product that smells perhaps not as nice but doesn’t make me turn into a red hot mess. They pretend to be clean and natural, but many of their products contain parabens, alcohol, and all sorts of unidentifiable ish (yeah, definitely NOT noncomodogenic and hypoallergenic… that is, IT WILL clog your pores and WILL set off allergic reactions) … not cool.
Speaking of not cool: you CAN return your products within 7 days with a receipt if you have an adverse reaction… but you CANNOT get your money back (card or cash)… just a gift card. So now I’ve got a bunch of essentially useless dollars of store credit for products that I would not even give my worst enemy. Eek, indeed.

The customer service is okay. I came here to find a lip tint (because Benefit is so pricey!) so I got some from here and I love it. The nail polish doesn’t impress me, but I’ve never tried it before so how would I know lol
The samples of the BB cream make me want to get some! THIS BB CREAM HAS MORE COVERAGE THAN ALOT OF THE FOUNDATIONS IVE TRIED! The store is just so cute and clean, amazing.

Yay! Another spot for Korean cosmetics without having to travel all the way around el camino sj! I had no clue this store was in the plaza. I wandered in because I was just curious what was inside, figuring it would be mostly food/​drink shops, the supermarket along with dinky cheap stores. It’s bright and cozy inside with kpop music playing. I rly felt like I was back in Korea shopping :) the sales girl was rly sweet and helpful. They also gave me several samples of bb cream b toner to try. Ftw! I’ve been on the search of a new bb cream.
Cute items they sell like nail decals and nail protectors while u wait for polish to dry. They also have a bunch of one time use mask sheets for couple bucks. They have testers for all the products as well. I love my korean cosmetics!

Yay another Face Shop! Love this store for all their makeup and beauty items. Store is bright and inviting, like the other Face Shops, and the workers are extremely helpful and friendly here.
Located inside an Asian plaza with various shops, markets, and eateries, it’s easy to come here after taking care of errands or grabbing a bite to eat.
My favorite here are the oil blotting papers and eye shadwos!

Not impressed with the sales staff. I’m not sure why she kept pointing me to medium/​higher coverage bb creams when I kept asking her for low coverage bb creams. I hope she wasn’t trying to get me to buy what she was using, because I don’t want to look like that.
The store is much smaller than the El Camino location, but in that way I feel like it’s easier to find products. It’s a cute store.

If you’re not specifically looking for the Face Shop, you probably won’t find it. It’s within the giant plaza building titled Seafood City, but there doesn’t seem to be any signage indicating that it’s there — not on the Landess Plaza sign in the parking lot, nor plastered outside anywhere. It’s also in a totally terrible spot because Seafood City next door smells like fish, like Anne N. mentioned below. By the time I reached the Face Shop, I was totally unenthused about staying in the complex one minute longer, let alone buying any sort of cosmetics. Too bad for the Face Shop that the building doesn’t smell like the neighboring Beard Papa’s cream puffs.
The store was completely empty when I came in (4:45 PM on a Tuesday) and while it wasn’t messy, it wasn’t particularly impressive. There were little flaky dried bits of nail polish all over the area, although the store gets some credit for not having any bottles out of order. The saleswoman, Sheena, was pretty nice. She didn’t actually advertise any products to me (perhaps it helps that I don’t look like I use them?), but she was able to point out where the nail polish remover ($ 2 for 100ml) was immediately. Unfortunately, their strawberry-​scented polish remover was sold out that day with no signage, although Sheena volunteered this fact as soon as she told me where the remover was.
Note: credit cards only accepted with a $ 10 minimum purchase.
Interesting fact: the nail polish remover bottle says it contains 100 ml /​33.82 fluid ounces. This second part is wrong — 100 ml equals 3.38 fluid ounces. Someone needs to move a decimal point…