Advanced Auto Body

The only good thing I have to say is at least they’re honest and will give you opinions of their own. What sucks is the appointment you’ll book is going to be at least a month away because they have so little room to spare. They do charge you «an arm and a leg» for pricing so pretty much use that vacation money to Hawaii you’ve always dreamt of going fly away LOLOL. But honestly I would recommend on some levels. I needed my driver seat fixed and they welt it back so at least I won’t have to worry about flying to the backseat while driving. Just be careful with what they say to you and you’ll be fine.

So you have a accident and then the headache starts. Well after being rear ended I had to take my car in to get repaired my insurance sent it to Advanced auto body that is where I met Moses Martinez and I hope I spelled his name right anyway he walked me thru step by step what I was going to need to get my car back on the road he broke it down made me feel comfortable being I’d never had to deal with this situation before. Well got the car back a day earlier than thought they had detailed the entire car which I didn’t expect and I couldn’t even see where the damage was. Now that’s how it should be clean and looked factory and they delivered thanks Moses and advanced Auto body I hope I never have to use you again but accidents do happen and you made it bearable.

Zero rating! Unfortunately I had my first car accident at 47 yrs. old! So I called the dealership where I bought the car two months prior and referred me to this place. I had the accident on Friday the 24^th of July so I took it in first thing Monday morning the 27^th. It was drivable but everytime I hit a bump the fender would scrape the tire. So I went to the front counter to the middle girl who wasn’t too friendly barely looked up from her computer and gave her my information she said we’ll have Steven come out and do the estimate. Steven came out very pleasantly said let’s take a look at the car he wrote some things down he had no camera in his hand. Told me to go back in and have a seat and he’ll be out in a minute came back out called me to the door gave me a written estimate and said he will send it over to the insurance company. I went back to the front counter and explained that I didn’t want to drive the car home because it was damaging the tire tread and she said «no you can’t leave your car here.» I told her I didn’t want to drive it the 3 miles back home she said «our next appointment isn’t until August 7^th «and that was that. I drove the car home. I called my insurance carrier and let them know the contact information off of the estimate that was provided to me .It sat in my driveway for a week. My insurance person Katherine called me after a couple days and said I have left 4 voicemails for the estimator to call us with no response! I told her I have the estimate and she asked if I would email it over to her so I did she asked if I had pictures I said I could take them I took them and sent those over .I called Steven and left him a pleading message to please call her and let us know SOMETHING? The pleading message worked! He said they were busy and blah, blah, blah. After another day or two Katherine called me back and said she hasn’t heard anything from the Auto Body place or Steven. There was a discrepancy of $ and she emailed me the paperwork for that so I called Steven and he asked if I could email it to him so I did. Finally there was an agreement. I took the car in and the other lady on the right said «oh your here to get pictures right?» Uh no i im here to drop off the car. Gave them the key and waited outside for my ride home I just so happen to see Steven come outside with a camera and start taking pictures of the car? Hmmm? After a week I emailed Steven and asked for an update and he called me promptly after the email and said hopefully Friday it would be ready. It was going to the paint department Friday he called me and said it didn’t go to paint so maybe it’ll be ready Monday or Tuesday August 24^th or 25^th. So Monday I got a call from Steven that said that he needed to replace the tire and he was waiting for authorization
So by the end of business day on Tuesday he said it would be ready. Nope. Wednesday it wasn’t ready because they didn’t have the tire in stock. Thursday it would be ready. Thursday the 27^th and it was finally ready! One month! They so graciously took my $ 500 and the check from the insurance company. Got my key .So I go outside to wait for Steven to go over the work done and see 4 huge scratches on the hood of my car! Which wasn’t damaged in the first place! I went back inside and told them there are scratches on the hood of my car that weren’t there when I brought it in! They gave me the stank look! By this time I’m so upset it just seemed to be one thing after another with this place! So Mr. gray hair older man comes out «what seems to be the problem Steven’s busy what can I help you with? The scratches weren’t here when I brought the car in and he told me I have to go look at the pictures. Nothing has gone right with this company! He acted like I did something to the car! He asked if I wanted to drive it home and bring it back another day or they could try to buff it out because he couldn’t tell from the pictures. So I went back inside the lobby where I didn’t want to be ! He acted irritated because it was 5 o’clock. The scratches did buff out but it was really inconvenient that there were big huge scratches on the hood of my car that weren’t there when I brought the car in! Luckily the scratches buffed out. I should have checked Unilocal before I ever took that car to them and I will be calling the dealership to tell them how disappointed their referral was! I was doing a lot of the footwork that should have been taken care of from the
communication ! I had to plead for the estimator to call me and my insurance carrier! The only thing that went smoothly was when they took my money and my insurance companies money! Lol

Even though I don’t live in Modesto, my family does and uses Advanced Auto Body. There have been a few times when I needed auto body work and knew I would be in Modesto for a while visiting my family, so I would have Advanced Auto Body work on the car while I was in town. They do good work. HOWEVER, this time was EXTREMELY FRUSTRATING. There’s a different system from the last time I was there, which I’m convinced made getting my car back take 5 days longer than it should have. First, you bring your car in for an estimate, then schedule a different day to bring the car in to be worked on and only on a Monday, or Tuesday, between 7:30am and 9:30am. The day you bring your car in for an estimate is so they’ll have time to order parts if needed. I brought the car in on my scheduled Monday. They take up to 40 cars each Monday/​Tuesday. Have no idea how they prioritize the cars. Since I had a small amount of damage I was expecting to get the car back on Friday. When I mentioned that I was going to Southern California for a few days, would be back on Thursday, then could pick up the car on Friday, from the office staff’s response, that seemed fine, no one said it wouldn’t be ready on Friday. It was my understanding that I would receive text messages updating me.
Never received text messages keeping me informed. When I called on Friday, expecting to pick up the car, I was told it was scheduled to be painted. BUT, it wasn’t painted until the following Tuesday! In addition, he said it probably won’t be ready until Wednesday! Also, it wasn’t until Tuesday, that I was told that there had been a delay because they had to order a new headlight because it was cracked, but the guy didn’t see that when I brought it in earlier for the estimate and I didn’t receive a text message about it nor did he mention it when I called on Friday. If I understood the guy correctly, he also said something about all the cars there with the same type of paint as my car, were being painted at the same time. Makes me wonder if they delayed painting my car until all the other cars that had been turned in that Monday/​Tuesday with the same type of paint were all ready to paint? Later, he said the car was ready to be painted last Wednesday (so did the discovery of needing a new headlight really cause a delay?), but things got backed up and one paint booth was down. Every time I talked to him, it seemed I was told different information. Same with the office staff. When I asked how long does it take for a car to dry after being painted, the woman said it takes days for a car to dry after being painted. When I told her that my car is being painted today, then does that mean I have to wait for days for it to dry before I can pick it up? Then, she said they bake it and it’s done. When I asked her to clarify… Do they have some cars sit for days to dry and bake other cars… is my car going to sit for days to dry or is it going to be baked… she referred me to the estimator, who hadn’t returned my call and she said was out to lunch. She mentioned his lunch time, so I figured he’d be out for another half hour. He ended up calling me 15 minutes later, which according to the office staff, was during his lunch time.
After multiple phone calls, complaining about the problems it was causing being in Modesto days longer than I expected to be, the guy finally called back that he got the car pushed through, doubled baked and I can pick it up at 5 pm instead of the next day.
Last time I had auto body work, I had 80% more damage than this time. I went to a different place. Brought the car in late Tuesday, left it (didn’t have to schedule another day to come back to have it worked on) and it was ready late Friday. How does one place repair a car with more damage in a timely manner and another place requires two trips to the place before the car is taken in, as well as takes three times longer to repair a car with less damage? Which place would you choose?

I would give a 0 if I could. This is the worst auto body shop I have ever been to. Our car had to go back 5 times before somebody said it was unsafe and undriveable. This after I had transported my family in the car more than once. Though it was finally fixed after 5 returns I still would never go here again and I highly suggest you heed this warning and go somewhere else.

My 08 Denali looked new. I’ve been coming here for years. Unfortunately, I’ve needed it. Bad drivers around Modesto and sometimes they have been me. I was shocked at the Unilocal reviews. I’ve only been treated GREAT!!! Once I went to Lovelady’s because someone convinced me and my car looked like CRAP. Advanced is great. I don’t understand the negative reviews?

Horrible! Communication completely sucks! I hit a dog coming home from work on i5 in my mustang. I moved out here from Fremont and my insurance recommended this shop. So I bring it in March 9^th on my birthday, call 1x a week for an update with no call back finally go down in person and get answers. Finally March 26^th we get a call (to my father who isn’t even on the vehicle) that my car is ready to be picked up at 4pm well do to my work schedule I couldn’t pick it up till this morning. So I go to pick it up and it looks great couldn’t even tell it was hit or in an accident, go to get in my car and my power seat isn’t working. I go back inside they said they’ll pull it around back and figure it out. Well get a call that they found a pair of scissors in the track of the seat and my car is good to go. Drive back to the shop (20 minutes of my way) and my seat still isn’t working!!! I’m really irritated at this point finally get a manager and he said oh we found scissors but that’s not the problem the problem is the motor burnt out because of where the scissors were in the track and trying to move the seat so much! So great, my car isn’t fixed I’m now going to be late for work as I have to drive back and get the spare vehicle for work and I don’t have my car for another week! I strongly suggest taking your car somewhere else!!! I’ve dealt with many body shops as my dad and I have rebuilt classic cars together and take them to be painted or minor body work done… This is definitely one of the worst shops I have dealt with as far as customer service and communication. I would never come back here! If my car was drivable I would’ve drove it to Fremont (bay area) and had it fixed down there, instead of trusting them with my car any longer.

Without a doubt the most caring, thoughtful, and kind people. They constantly keep you informed and updated. In my experience I was grateful for «Darrel» who worked very thoroughly and hard to fix my car. You are much appreciated and will recommend you whenever possible. THANK YOU!

My 2014 DODGE DURANGO was broken into. Had my vehicle towed in there. 1^st it took them 11 days to fix my vehicle. And all they had to do was to replace driver side window both front and rear. Upon receiving my vehicle I noticed my vehicle is more dirty and dusty then before. Broken glass was still inside, both doors inside penals had grease hand mark on it. Driver side mat and trims had dirty shoe marks.
JUST WORST EXPERIENCE EVER.
Two reception ladies were busy talking about somebody death and funeral. No smile, no sense of customer service. Cost me more money out of my pocket to get my vehicle detailed. Biggest mistake in recent days of choosing them. I will advice to all the reader PLEASE PLEASE PLEASE THIS PLACE IS NOT A PLACE TO GET JOBS DONE. And if can be spread to words.

Darryl ford is a great CSR/​estimator but their whole business is BS. Had a minor front end collision and after evaluation they determine my entire frame was tweeked and needed to be replaced, which requires completely disassembleing the truck: engine, drivetrain, axles, frame and body. I’m insured so it only cost me my deductible, but it took almost 2 months and my truck has not been the same. Many problems afterwards with noise, misaligned parts, forgot parts, etc. I was only $ 1,000 away from having it «totalled», so it’s a bunch of insurance BS, in my opinion. On top of that, one month later I find out that my engine mounts are no good. Why didn’t they replace this when tearing apart my whole truck??? This will now cost me an additional 1,500!!!

Great service! I was surprised to see the negative reviews on here. There must be a Change in staff. Deryl in particular was very informative. I was able to get my vehicle back in a timely manor and it looked better than before it was even damaged ! They even had a shuttle service that made dropping off and picking up my vehicle very painless. I’ll be back next time I need any work done.

Advanced Auto Body has repaired my car after a number of scrapes where the car was hit in parking lots or a parking garage. I took it in and the work done was exceptional, completed on-​time: the work was flawless.
I had hoped that I wouldn’t need their services until a truck literally drove over the right side of our car. Again, the work was completed on time, at the estimated cost. The completed work was flawless: the paint blended perfectly; they actually saved us money without compromising the repairs.
I’ve appreciated their work done so much, I had them restore the paint on our 1990 Honda Accord: it came out perfectly.

I am deeply disappointed in the level of customer service provided by this business. As I sit here writing this review, I am without the vehicle they promised to me today. The person I deal with, Steven Meyers, told me on Friday that my car would be painted that day and ready for me on Monday. NO call was made to me to let me know they had decided that was not the plan. He KNOWS I do not work in Modesto. They have my number at work. The area code is OBVIOUSLY NOT A CENTRAL VALLEY NUMBER and anyone with a third grade education would have figured out that this woman is a commuter and needs her car.
When Steven told me the car would be ready today, I pointed out to him that this is a holiday. NO PROBLEM, he told me. We are open and your car will be ready.
Based on HIS word I turned in my rental in order to save money and not have to pay for it over the weekend.
As of right now, I am without a vehicle, have a doctor appointment tomorrow and then have to go to work and then have to go to another appointment after work. They have absolutely NO IDEA when the car will be ready.
I am absolutely shocked at the lack of professionalism, the cavalier attitude of ‘oh well who cares you are just the customer’ and the complete disregard for the people they get their money from in order to pay THEIR bills. I will be talking with my insurance company to tell them what a lousy job this business does and while I am rarely someone who wishes an entity to go out of business I would love to see this group flat out go belly up.
I told Steven I would be Unilocaling about this, talking to my insurance company and other wise making noise. THESE PEOPLE DO NOT DO A GOOD JOB MANAGING THEIR CLIENTS.
***** Addendum: They have decided to pay for my rental car. I am not changing my overall review. I have actually advised Steven of the lousy reviews on Unilocal and suggested he start looking for a new place to work because his employer does NOT have a good reputation.

Car 1 — damage to driver side door fixed here and matched completely. Received car estimate in 20 minutes, scheduled appointment. Received work in a timely fashion. door looks great and matches completely.
Car 2 — damaged and repaired here twice. each time, repair was done well and quickly.
I have no complaints and plan to use them again.

I had such a wonderful experience with this business. The secretary at my school recommended them. All of the staff were very friendly and Carrie, who was my contact person, kept me informed of what was going on and when my car would be ready.
When I got my car back, they had went above and beyond and even fixed some small scratches that didn’t have anything to do with the repairs I had paid them to fix. My car was cleaner, inside and out, than when I dropped it off.
At the time of the repair, there was a lot of other stress going on in my life. It was a relief and blessing that Advanced Auto Body took care of everything and my experience was worry-​free.
Thank you so much for all your help and I am certainly referring this body shop to all my friends and family.

Worst place ever, took them two weeks to replace the door of my car. Got it back and my doors wouldn’t unlock with my key and my windows didn’t roll up the right way. Won’t be taking my car back ever again.

I’ve been taking my vehicles here for over 20 years. I recently took in my van with sideswipe damage. I was given a 7 business day estimate. I gave them my company car contact info for the legal department that pays all our bills. 2 weeks later, they say another week. 3 weeks later, they say a couple more days. A couple of days later they call and say «it’s ready». I arrange for a ride to get my van and they ask for payment? I reminded them of our legal department contact info… whom makes all payments. I contacted my legal department and they told me they have left 3 voicemails asking for an invoice with no call back. Now, I’m standing at the front counter, my wife waiting in the car after being told it was ready to pick up and some office employee tells me she can’t release the car until payment has been made. Never mind the fact I’ve been coming here for 20 years (1992 first repair with Toyota MR2) but I told them and they have had contact with the people who make payments. Are they dense? Classic example of left not knowing right! So here I am, back home, carless, on Unilocal venting my frustration with the incompetence that is Advanced Auto Body. I’m going to Lovelady’s as I have been referred to them several times in the past.
Frustrated

We had our 2010 Dodge rear bumper re-​painted through the dealer as a warranty repair, it took two days and we could not even tell that it had been done!
When we got our car back it was washed and even vacumed inside I was very pleased with the staff that helped us and the work they did on our car.
Thank you Advanced Auto Body for making our experience a good one !

Had our vehicle painted here through a dealership. HORRIBLE! It was sent back 5x and was still never right! The dealership even said they were reputable… we trusted that and got CRAP! They couldn’t match the paint on our BRAND NEW CAR! I am only giving them one star because I have to. They sent the car back multiple times dirty, and all the work done seemed to be half-​a$$. Our car was paint metered at DOUBLE what factory paint it, causing chipping almost immediately. Honestly DO NOT take your car there if you care at all!

I bought a brand new car at Mistlin Honda and when I got it home I found a scratch on the passenger door to the left of the handle. I took it back into Honda and they told me that they would take care of it and for me to go down to Advanced Auto Body to see what they could do as this was the auto body shop that they used. I went down there and spoke to Carrie who seemed like she was in a complete hurry. I felt like I was an inconvenience, but I did just drop in on her so I figured maybe that was the reason for her being short with me. She told me to come back the next day at 9am and I agreed.
The next day I showed up at 8:55am and asked for Carrie. She came out and asked me for my keys. I was aware that they were going to try to buff the scratch out by color sanding it, which to my knowledge takes off some of the clear coat and can burn the paint so I was a bit nervous. I asked her if the person performing the work would be able to look at the scratch to see if it was even necessary. If they would not be able to get rid of the scratch then what would be the point of putting any type of abrasive material on the new factory paint? I figured that I would just leave the scratch if she said that it was a minimal chance that color sanding would get rid of it. Instead, she snapped at me, saying «That is your ONLY option! You have already had it buffed and waxed so this is the next step!» I took a few steps back and held up my hands trying to motion her to not fly off the handle at a customer. I told her that my questions were just in curiousity and trying to educate myself. I just spent $ 35,000 on this vehicle and did not want to do something that could damage it further. She wanted no part of my questions. I guess they are used to people bringing in piece of shit vehicles and not having any questions at all, just throwing them the keys. Carrie was very rude and being in the customer service profession, her attitude made my stomach turn. Auto body shops charge way too much for the service they provide and this place is making money hand over fist.
I let her take my car around the back and I waited for about 10 – 15 minutes and she brought it back up for me to check out. Her attitude had changed by then as she told me that they were not able to get rid of that scratch, but they were able to minimize it. I gave it a look and was on my way. It did look better, so I will give them the second star for that.
Just for the customer service alone I will not be back. That place fails horribly when it comes to answering simple questions from a customer.