Apple Store

Awesome experience.
Notice the reviews and if person had an appt or not…
Made an appt for 1:35(got the appt at 10 am this morning via website)…
Checked in at 1:25, got taken at 1:35, done at 1:45!
Quick and easy if you have an appt!!!

I have read all the horrible reviews here and I was not looking forward to having to visit. So, I made an appoint for the Tec Bar in advance. My appointment was today at 12:45. When did I finally get served!!! Would you believe at 12:37? I swear, our problem was identified and we walked out with a FREE replacement phone in 15 minutes!!! The place was even packed. I guess the secret is to make an
Appointment!

18 years as an apple user and this store was my first and only bad experience. Being the only store in central valley they seem to be over-​crowded over the weekends and staff is rude. I would rather drive to Scaramento after this experience.

Didn’t manage to get the name of the person that helped me, but he provided very friendly and efficient service. I had a few questions about the cause of the problem with my laptop and he answered every single one with efficiency and thoroughness. Much appreciated and will be back! Thanks again for your great customer service!

This place is a joke. I broke my phone I had apple care plus. went in to get it exchanged and they said I have to make an appointment that I cannot wait in line. I just wanted to do a swap out a phone which was in shambles in my hand. I’ve never heard of such a thing.

I was given a 7:45 PM appointment to have my phone repaired Friday evening (having been a walk-​in to have repairs made to my iPhone,) arriving shortly after 6:00 PM. This pissy little arrogant jerk snottily told me at 7:55 PM that my phone would not be fixed this evening.
Being on call for emergencies, I told him that I’d stay rather than not have a working phone all evening. He told me that they closed promptly at 9:00 PM snd that my only alternative was to purchase a new phone.
Otherwise, he said, if I was first in line at 8:45 AM (just to be clear, that was Eight forty-​five in the morning) at the entrance door, I’d be certain to be first in line to have my phone repaired. I repeated what he told me.
Then I told him that the store didn’t open until 10:00 (looking at the store information on my iiPad), and he said that I was wrong: the store opened at 9:00 he claimed — insisted on his facts so much that I was glad that I videoed him lying to me. I was at the store at 9:00 AM just to prove him wrong. No worries: I had an appointment at 7:00 AM nearby, and even though I knew he was lying„ I wanted video proof that he deliberately lied to me. So he was making a fool of me?
I don’t think so.
I posted the video to You Tube at10;05

We waited 2 hrs to get help than when we finally got paged to be help. It was another 45 min before anyone helped us. They had employees walking around the store looking lost. Other employees were playing on the computer looking up personal stuff.
Mean while the Manager just hanging out watching her employees do nothing. When we finally got help the guy didn’t look at the phone said it was 299 replace it and the phone was less than a year old. He was extremely rude I asked for the manager she came over just as rude and called us liers. Finally she sent us to a tech he didn’t look at the phone started to lecture me and my wife. So we walked and I bought a galaxy phone.

TERRIBLE service. In fact, I didn’t even receive service of any kind. Walked through the door with a few associates nearby and no one asked if I needed help. Stood by the Apple Watch area, super excited to purchase one, and I saw associates walking back and forth– still nothing. We waited for about fifteen minutes and even the associates who were not doing anything (and made eye contact with us) did not bother to help.

Idk if these guys don’t get educated about their services or their just lazy idiots. I dropped my Apple Watch in the store while trying in bands and it broke. I ask one of the guys how much it costs to get it fixed and he tells me I have to wait 45 minutes to talk to a technician to see. All I want to know is the price. I don’t have 45 minutes to wait around and see how much it costs. Why couldn’t he just tell me and if he didn’t know why couldn’t he ask someone that knew. This place is all about waiting and the employees are a bunch of garbage. They don’t hire people with knowledge. They hire people that are all jumpy and skippy and have permasmiles. Hire someone that knows something please.

Most incompetent Apple Store I’ve ever been too. Make the drive to San Francisco because these folks have no idea what they are doing. That is my perception and experience. I think if you want to avoid a long wait and avoid being given the run around or the wrong information than it is best to go to a different Apple Store.

I had a pretty disappointing experience this evening. I made a 30 minute drive out to Apple after shattering my screen. I was finally checked in after explaining my simple issue to 3 different people. Arrived at 7, and said I could be seen at 8:10. Ok.
Literally received the text saying they were ready for me as I was standing in the store checking in again, still waited some more. Finally get to talk to someone, it’s the same guy who checked me in.
Guess what he says! It’s too late for them to help me, but they’ll put me on an express list so I can come back anytime in the next 5 days. What the heck, I did not wait around for over an hour to hear that. Use some common sense, take 5 minutes to listen to your customers, and advise customers against waiting at that point. So annoying.
IF I ever get another iPhone, I’m definitely not getting Apple Care. You can get better service on Craigslist. Terrible.

I have to give my experience 5 stars. I made an appt online to get my screen repaired (dropped and shattered screen) and was running late. I checked it about 10 min late but was still seen within 5 minutes of checking in. The whole process was so smooth and easy and the employees were super friendly and helpful. I especially have to give props to Carlos at the Genius Bar for indulging all of my 7 year olds questions and comments about Star Wars lol My phone was done in an hour and I picked it up, paid and got my receipt within 10 minutes of walking in. I must say that I did call around and check prices and Apple was the least expensive of them all. Thank you to the Modesto Apple Store for making my experience exceptional!

My hometown is Stockton, so when it comes to anything Apple related around here, I have to choose between this store and Arden in Sacramento. I always choose Vintage Faire.
All I hear in reviews is how it’s expensive to buy stuff, repair or get their stuff fixed.
Can I help all of you just a little?
If you want something cheap that’s hard to use and won’t work with anything else, try and android phone. They still even make flip phones. Prepaid for you special people. Or maybe go to Costco and replace that Windows Vista computer with a nice cheap Windows computer that no one has any idea how to use.
Second, I think people forget the lowest priced new iPhone is $ 650. My iPhone 6S Plus is almost $ 1000. It’s basically a compact powerful computer in your pocket. People don’t get any kind of protection on their phone, then go shatter the screen and want to know why it costs a couple hundred dollars to replace it. If you bought a nice new car, didn’t get insurance and got into an accident would you just drive up and expect the dealer to fix it for you? I buy AppleCare for all my products, and it’s always taken care of all my mishaps with my phones and iPads.
Also PLEASE do yourself and the employees a favor and MAKE AN APPOINTMENT. There were something like 150 million iPhones sold last year alone. I am sure that YOU and ONLY you are in a hurry, but so is everyone else in the store. You can make an appointment by going online to the Apple website or call AppleCare and they can make you an appointment or sometimes help fix it without needing to go into the store.
Apple actually treats their employees better than any other retail company. It’s very, very hard to get a job there. If you’re lucky enough to work there you get trained and then you get to put up with people wanting to know why they can’t exchange the iPad they just broke for a new one for free, or screaming that they HAVE to be seen NOW because their PHONE ISNT WORKING! You always wonder if those people don’t seem to notice the other people sitting waiting for their appointment time.
Be smart, go online at Apple​.Com or give Apple Support a call if you have issues with a device before you come in… AppleCare is there to help.
Just remember that this is the only Apple Store from Sacramento to Fresno. Breathe in, breathe out.
Apple will take care of you. They have always taken care of me.

Worst customer service ever. I truly dread having to enter this store but it is the closest store to my home. After being unable to send my iPad in for a repair I braved the trip. They didn’t have time to work with me but would set up a future appointment. He wasted plenty of time telling me why he couldn’t help me, in that time he could have been productive and looked for a solution. Terrible customer service!

Went in here to buy a new phone case because my current one had faded. The dudes in here are legit. Cain was super nice & helpful, he went way over & above what employees are typically «required» to do. Loved his customer service, kindness, knowledge, and helpfulness. Then was introduced to Griffin, who is awesome at what he does. He gave the run down on how Apple supports and resources the local community. It’s refreshing & encouraging that such a large corporation still hears and responds to the needs of the individual. In a world where people barely interact face to face with one another, it’s the little things like authentic conversation and genuine care for the customer that set Apple apart. Thanks guys!

Horrible customer service. Went in to purchase a new computer and was told to WAIT! This happen last time I went in also so I don’t know why I went back. They promise they will show you how to do things on your new system but they are always interrupted and they never come back. Last time I bought a computer fro this store I was there for 1.45 hours waiting around for customer service just to walk me through some basic transfer stuff because of interruptions. I will never go back, after yesterday, I left and went to BestBuy. Oh what is with the Modesto Police Officers being stationed inside the store?

Very rude guy who assisted me tonight. I have a piece of junk Apple Watch that doesn’t work. He didn’t have an appt for tonight and got really rude when I was asking what my other options were. This is not the first time I have experienced rude staff at this store. Looks like Apple is not taking care of their customers. Don’t buy an Apple Watch unless you are ready for problems.

The worst store. Got my laptop fixed there and when I came to pick it up, the guy just made me paid and didn’t even open it for me to show it was working. Just took payment then left us at the counter. Then when I took it home it was restarting everytime I opened it. Now I have to go back there Again from Stockton. Waste of time!

My son had broken off a piece of his headphone jack in the mini iPad plug. I made an appointment at the Genius Bar at this location. After inspecting it for about 30 minutes they came back to tell me that they couldn’t fish the piece out, and if I really wanted to fix it to take it home and put glue on the tip of a needle and try fishing it out that way. Lol
Then they proceeded to tell me that my warranty allows me to get a replaceable mini iPad for $ 199. So I nodded and thought in my head ((these f*ckin people — thanks for wasting 2 hours of my day)). The next day I took it to a independent repair guy in Stockton — I was out in 45 minutes with a REPAIRED mini iPad. All for a whopping 35 bucks!
Next time I’ll spare myself the «genius» bar and stick to honest, responsible and dependable repair shop.

This Apple store gave me a iPhone with a defective camera. I did not notice it right off. When I did and had the time to take it down for repairs they said there’s corrosion where the charger plugs in. refused to fix the camera. From now on all my pictures will be blurry until I get a new phone. Their policy is if your phone is damaged in any way then we don’t have to back any part of our product. Side Note that is my second iPhone 6 Plus the first one had the front camera that was defective and it bent.