General Heating & Air Conditioning

General just finished replacing the HVAC system in our 1923 house. They did a fantastic job and are highly recommended.
General was the most expensive of four bids. But their quote covered everything, including a better mid-​range heater and compressor and all details. They were sensitive to the age of the house in their installation and detailing. Their crew was skilled, respectful, and clean. Their supervisor is a pro.
So, nothing bad, only excellent.

Long story…
Called The General for an equipment replacement quote. Salesman came out three times, on of which was with the Owner’s son, and then we never hear from them again. Four months later, I called and only got a return call with the promise of a quote after I talked to the Sales Manager.
Again, four weeks later I have not heard from them again. Today I called the General Manager just to let him know whats up. In transferring me to Frank Harris’s voice mail, they cut me off.
Gave it my best to give them many chances.

Called for a heater issue. Service person was professional and diagnosed the problem. My issue is the following: a vaulty gas valve was the problem. $ 700.00 to repair it. Not! I ordered a new upgraded valve for $ 150.00 and installed it in less than 30 minutes. Outrageous fleecing of the consumer. Better Business Bureau is my next stop

It is with great regret that I’m writing this review. Years ago I had General install a new Carrier AC system in my home and I was happy with the work, so when it came time to install new ductwork in my production office after a renovation they were my first call. The new ducts were installed, along with a new thermostat. We were walked through the new system and it appeared to be working… unfortunately it was warm and we only checked the AC. When winter rolled in I realized that the heat was no longer working. I messed with the thermostat and settings several times and could not get the heat to kick on. To be clear, it was working 100% before General did the duct work. Frustrated and freezing, I called them to come troubleshoot. The tech that came out told me that the heat was never working and that I needed to install a heat strip. I knew this was total BS as the heat pump worked fine before. I didn’t agree to the install as I knew it wasn’t necessary and he left. In retrospect, I should have had another company come out… but I was busy with projects and life and just let it go. Years went by and we made due with space heaters in the cold months, which is totally ridiculous. This year I finally had enough of the situation and called General again. They sent another tech out and this guy miraculously got the heat back on… the previous diagnosis was, of course, WRONG. He confirmed it was an issue with the thermostat, which General had installed. This would be a five star review if the story ended there, but it doesn’t. Because the heat shut off again. Apparently there was now an issue with the condenser, which had been updated (by the property owner, not me) since General originally did the work. For some reason it was switching off. After consulting with the office, the tech from General was told to pack up and leave without further troubleshooting the issue. So now I have heat that is only half working and I don’t know why. Considering that they screwed up the heat in the first place and misdiagnosed the issue on the last service call they should have AT LEAST offered to troubleshoot the problem. So furious that they would leave me hanging again after I suffered without heat in my office owing to their incompetence for five years. Unprofessional and unacceptable. Will never call them again.

We are fans, so far. We have called them twice with last minute emergencies (AC broke in a crazy heat wave and a few weeks later the system started making a screeching noise from the basement). Both times they came quickly and fixed the problem for relatively cheaply and got us up and running. We also got a bid to move our existing condenser to a new location and the bid seemed reasonable — will likely do that soon and update.

The General Heat & Air team was very reliable and professional. They consistently arrived on time, prepared the workspace so as not to damage our home, did the work in a neat and orderly fashion, and cleaned up well each day before they left. We’re very pleased with both their work and the system — it works very well!

WRONG DIAGNOSES. They came to my house for 100 $ to diagnose an issue and they were incorrect on that issue. Instead they wanted a minimum of 4 hours of labor to flush out my system when that wasn’t even the issue. Then if that didn’t work, they said I could replace the compressor, and possibly buy a new system instead. I really got the feeling they just wanted the 4 hours of labor, or replace the whole system. I’m not going to use them again.

My family has been doing business with GHAC for well over a decade. They are a very professional bunch, and I’ve had nothing but excellent and friendly service from them. Our unit has a bi-​annual check-​up each year and they are alway reliable and prompt. Recently, it was a Thursday and our unit needed to be replaced. Duke’s response was immediate (same day). He knew what I needed right away and that I could have heat by the weekend. The unit was delivered the next morning (Friday) as promised and installed in less than five hours! So GHAC has our loyalty because they have earned it!

They put in a new AC and Heating system in our house. Fast. Clean. Considerate. My family was VERY happy with the experience. I can’t recommend them enough.

We have had this company in every year, for 25 YEARS, to do a pre-​summer tune-​up to our ORIGINAL hvac system. Consistently, even as individual workers changed over the years, each person coming in knew our unit’s «archaeological» history, and each patiently explained what needed doing, and cheerfully babied along our tinker-​toy system to function for another year. No one pushed us to buy a new system, though it was always delicately put forth as an alternative. When we finally decided to take the plunge into new-​hvac-​land, we were taken care of with the same care. Lots of alternatives were put out there, pros/​cons, again in the spirit of helpfulness, and not sell-​full-​ness! We always recommend this company to other homeowners in our condo group, and actually there are several other units who use them… we, all know a great resource when we see one!

Great customer service and all the staff was very friendly… I had not turned my Furnace on for almost 10 years. I called and they send a tech right away. My heater was fixed and working like new. I will recommend this company to all my friends and family.

We had a new HVAC system installed in June 2014. Matt and Hector were the technicians and they were great. The job site was kept clean and the installation went as promised. We were very pleased with how the company handled the job from beginning to end. Phillip was the representative for the purchase of the system. He gave us many options as to what system we could purchase and answered all of our questions. We are completely satisfied with the new system and highly recommend this company.

General Heating and Air-​conditioning, Inc. installed our Central heat/​air-​conditioning 25 years ago and has been servicing this unit until it gave up last July at the middle of the heat wave. I called General Heat and Air Conditioning to inquire about a new unit (central heat/​air) and on the same day Phillip Grosenbach, Vice President called me back with a proposal for a complete replacement of heat/​air unit including new ductings (R8). We agreed on the price and set up the project date that will be completed in 3 days. We’re very impressed with his installers, they were very courteous, polite and professional (Mike, Aaron and Matt). They showed up on time, got the old unit out in no time, and installed the new unit the next day. Phillip and Star coordinated the City Permits, HERS testing, HERO Program, etc. We now have a wonderful and energy efficient unit.
I highly recommend General Heating and Air Conditioning, Inc. to anyone who is looking for honest, Authorized Carrier Dealer and does professional work at a competitive prices. GOOD JOB! Keep it up!

We went without air conditioning over the holiday weekend during a heat wave! We asked around for a few referrals and we were given several names including General. We called first thing in the morning to all of them and were told 1 — 2 weeks or just didn’t get responses at all. We almost gave up when we finally called General. It started with the receptionist who was lovely! Even though they were busy, she promised someone would come today! Then our service man Mark was great too! He not only fixed our problem, but educated us on how we can help maintain our air conditioner ourselves. Service was excellent and will definitely use them again!

This company is either crooked or completely incompetent. AC died right before big heatwave. They identified a part that needed replacing. So far so good. They then spent four days claiming they couldn’t find the part. In two minutes of googling I found a local vendor able to get the part in a few days. Avoid.
UPDATE: I just this morning had time to discuss what happened with General. They say they will return the inspection fee that they charged once I show them the service order from the other company that did the repair. Fair enough. I will delete this review entirely once they refund my money.
UPDATE 2: They refunded the inspection fee (95 $) that they charged when they came out. I am impressed that they did this. Once they refund me for the part that they told me to buy that was unnecessary, ($ 115) I will remove this review entirely.

If they had a category for zero star, that is what I would give this company. Their salesman came out and gave me an estimate for a new AC/​HEAT system. In the middle of the job, they decided that they could not duct one of the rooms; when I called the salesman to talk to him, he was no longer with them. They opened up the ceiling in the wrong place and they refused to close the hole. Water started leaking in the ceiling light fixtures very soon after they did the job; they refused to fix anything and told me to call a roofer. Come to find that the water leaks came from an improperly installed condenser line. I could go on and on… These people should not be in business.

I’ve dealt with General a few times over the last 2 years, and they were consistently disappointing to say the least. There store hours are from 8 to 5, Monday through Friday, but each time I’ve gone down there on a weekday around 3:30 there has been a sole person working there who can’t help me with anything. I get the same reply from women behind the desk, «I don’t know, call back tomorrow morning». They have convinced me that they do not want my business.

I used this company in the summer when I needed quick repair on the A/​C unit. That went fine; they come out when they said they would and fixed the problem. So when they sent me the application for a preventive maintenance program I called and set up a day for them to come out and service the unit. I wasn’t too happy about the 8 to 12 window. But I was really unhappy when that window closed and they still hadn’t shown up. The staff was apologetic, and offered me a «first appointment» of the day slot. Since mine was a routine service scheduled weeks in advance that option should have been offered at that time. I was told that the technician’s last repair was more complicated than expected. I just don’t believe that there wouldn’t have been some idea about time earlier. I wasted most of my morning waiting for them to show up. I

Wolf in sheeps clothing. Wanted to charge me $ 375 to replace 3″ of duct and a regulator that was working fine. I found a former heating expert to look at it and he only charged me $ 80 for the same job. To boot, the tech had switched off my unit so the heater would not work and be forced to call them back to do the job. Caveat emptor!