Torrid Store 5062

I love this store. The employees are friendly and helpful. Sometimes I get a new employee who has to ask the manager questions, and they’re always very apologetic for not knowing. Don’t apologize! It’s okay to not know and need to ask. That’s how you learn. I generally buy online for the larger selection, but if stuff doesn’t fit, I go back to this location to exchange. Never had a single issue, it’s always a smooth transaction (unlike the Mills location, but we don’t need to get into that).

This place is so unprofessional. I was helped by a girl named Laura Faburrieta # 138 876. She was supposed to help me make a payment and took my money. A month later I get my statement with the balance still due plus a late fee. Where the hell did my money go? Its not that hard to know how to operate a register and a computer. Will not be going back to this store. Zero stars!!! Thx smart one for having me make a payment on someone else’s account.

Thanks for nothing, Torrid. Just wanted to return the item purchased for me online for Christmas. It was a gift, I don’t have the Visa, and I work in retail, it’s not that hard to give cash back…

I must add as I have continued shopping here, Allie is a great asset to this store too. Always helpful and right away, she had a sense of what I liked and helped pick out things she thought I would like. Love all the ladies in this store

Haven’t shopped here in many years, stopped by last week because I was looking for a dress or outfit that was rockabilly or something car show appropriate. I found a lot of things, but they were out of my size in my top pick. Not a problem. I found 2 dresses and 3 tops I spent around $ 175 with a buy one dress get one half off. Found clearance tops as well. I feel it was slightly pricy because they clothes are on the thin side but that’s ok I like what I bought. The women that work here give impeccable customer service, 5 stars for that. But the prices do somewhat hurt the bank=4 stars. Keep up the great customer service Torrid crew, you ladies are amazing! They were extremely helpful and attended to me in my room, held my stuff and brought me various sizes as needed. I will be back.

I am plus size so this store is great for me! Typically everything is this store looks good on me and FITS me! Obviously you pay more for bigger sizes because there is obviously no other competitor that is close to them! Today they had there buy one get one 50% promo going! (Love promos!) Their clothing leans toward a more punk skull loving look but they also have a small variety for a «forever 21» look (if that makes sense!) Overall love them!

I had just came from Lane Bryant and received the worst customer service. I should of came here first. The ladies at this store are always friendly and know what customer service is. Attentive and aknowlege customers soon as they walk in. They made my day today and actually cheered me up with their friendly demeanor. They do their best to help find what you are looking for. Thank you for your great customer service.

I have been shopping at Torrid for a year, specifically this location and «Thanks Universe»…
I love this store. I always leave with the least three great choices. Tell my why their brass are making my girls look and feel amazing?!
The clothes have great cuts and super cool Vibez.
The customer service is great but lines are slow during busy hours.
I have always been treated well. On one or two occasions the ladies catered to me as if I was in a nordstromes fitting room, much appreciated.
Except when I get home and the jacket I wanted to wear for the eve had the sensor still attached.
Sale manyana and I’m definitely going!

DISAPPOINTING, DISGUSTED, DISMISSED!
I bought two pairs of these jeans last year and as someone mentioned in a previous comment, they fit great, but only last 2 – 3 months before they split in the thigh area. I purchased another two pairs of these jeans, received them today, such a disappointment!!! Far INFERIOR material, stitching, ratchet quality than the other two pairs I purchased last year! Why the change? The material is so thin, stitched poorly in seams, zipper sticks, on BOTH PAIRS! Called their customer service and after being transferred to 3 people, I was told «I get what I paid for.» WILL BE CONTACTING THEIR CORPORATE OFFICE! I used to love Torrid, but their quality of products and services, have cheapened and deteriorated. $ 10 jeans, passed off for $ 60 jeans. I am disgusted!!! Customer since Torrid spun off Hot Topic, they just lost long time customer! UPDATE: After 3 days of receiving these jeans and writing a review on their website, I received an email stating that my «review has been taken off because it didn’t meet their guidelines!» Thank you Torrid, I’ll keep my $$ and not get ripped off!!!

This store is organized and their employees are really helpful. I had a terrible experience at the Ontario Mills location, so I came to the Montclair location and received much better service. I’ll be going to the Montclair store of my future Shopping needs!

This is what Customer Service is about. I haven’t been to a store in so many years where they actually take the time and treat you like a human being. I mean this girls went above and beyond to help, to provide great advice on sales, memberships anything new and exciting going on in thier store. I will recommend anyone to go into this store so that you can experience what I did. Till then have fun shopping but stop by this store you will not regret it.