Verizon Wireless – Wireless Plus

Terrible service. I’ve asked for status on a phone I ordered (they did not have it in stock). Jim said he would get more info and call me back and he never did. Another rep said he would call me on Monday with more information and he never did either. Let’s see if the «Area Manager» calls me back. Apparently they can track any order or check on the status. Terrible place.
Update: Cande, the area manager, did return my call with an update. The wrong phone was shipped and he reordered the phone and placed rush delivery on it. Phone was received two days later. I received a call from Amanda. I went in the same day and saw Amanda. She was friendly and set up my phone quickly. Thank you to Amanda, Cande and Gary for mending the situation.

Amazing how one store, one group of people, can make all the difference in the world, even selling the same product. But my experience at the Moorpark, Verizon store proved just that. There was no pressure. They helped me set up, as inexpensively as possible, a plan that provided my family with exactly what we needed, and wanted. Thank you! After dealing with T-​Mobile, you are a breath of fresh air.

Owning my own company and working many hours to build my business, I cannot tell you how impressed I was with everyone in this store. Lacey was a home run! Not just helping me (who has know ideal what I am doing) but also helping my mom who is 77 getting her first IPhone and teaching her how to use it. I do not care where you live in Ventura County make the drive to Moorpark for the best service ever! Lacey love’s her job, but trust me I tried to hire her on the spot.

Not even open nor a soul in sight at 8:45pm When online hours day they’re open till 9:00. Also the hours written on the door has a blank space for what time they close Monday-​Friday.

Of the various Verizon Wireless stores I’ve been to, this one is arguably the best. The associates are always friendly, helpful and knowledgeable. The wait here has always been short too. Most of the times I’ve gone in, there’s no waiting at all. Unfortunately this store is rumored to be closing soon. Why do the good stores always close?
A couple negatives here are the selection. Being a smaller phone store, their selection isn’t as good as some of the larger regional centers. Also they’re unfortunately tied indelibly to Verizon, which has some of the worst on-​line and telephone customer service on the planet. It’s not the fault of the management or staff at this individual store, but it’s nonetheless frustrating.

I cant say enough good things about this store. They all know what they’re doing! (Very rare). I was in and out pretty quick. I thought I’d have to spend a hour there like the usual Verizon visit. This place is fast and efficient! Oh, and they don’t do the whole take a number thing when you walk in. they acknowledge you and give you an estimated time. So refreshing. Awesome store.

Wow. great service! Greeted immediately when I walked in the door and the representative, Helen Oda was very helpful and helped above and beyond the call of duty with my phone problem. Can’t say how exciting it is when you get great customer service! She worked on my phone until she got the problem solved, and I truly appreciate the time she spent fixing the problem. Awesome job.

OHHHHHHH… EMMMMMMMM…GEEEEEEEE… I no sooner get around to writing a review for this favorite amongst all stores Verizon, and I just now learned that they are CLOSING this store IN TWO DAYS (June 30^th). WTF??? Because it’s empty? No, because my luck isn’t good, and if I like something, it ends up leaving. I am sad.

worst customer service ever. they say one thing. then they don’t add it to your account, so the changes are never reflected and nobody has any record of what you’re talking about so your bill doesn’t change and then when you call Verizon corporate they just tell you that you’re crazy… STUCK WITH THE DAMN PHONE COMPANY. FOR AT LEAST ANOTHER YEAR! So they can basically treat you how they want and you can’t do anything about it…

They had no problem being nice when I went to get a new phone. The minute I went to return it, all of the sudden I was met with horrible service. The female Store Manager was rude and snobby. She didn’t even give me a chance to explain anything, she was just quick to say no. Verizon told me over the phone that she could have taken care of it if she wanted to. I just moved to the area and what a shame that I was treated that way. You have to take care of your customers when they buy AND when they have an issue been if you have to make adjustments to make sure they happy. I will take my 5 accounts and all of its upgrades to my old store. Do not shop here.

Dont let them sucker you into the warranty. Its throgh a 3^rd party. After paying on it for two years, my son tried to use it as he cracked his I Phone. Was told have to mail it in and would get a refrubished one back that probaly would not work to well. Also the cost would be more then just replacing with an upgrade. «need to read the find print» My next Apple purchase will be from the Apple store instead of Verizon. (at least not the Moorpark Location)

I’ve been here several times at lunch and they’re always quick to help me out.

Went in today to ask them to put on a screen protector. I had gotten it as a present.
I have dexterity issues and I can not put them on myself. Previously I have had them put on my screen protectors.
The «hostess», a blonde, was totally rude. First told me it was going to be 25 minutes and she did not know if anyone there «knew how» to put one on.
I asked her if she could find out before I waited the 25 minutes.
She went to one guy who actually looked like he said yes, held up another screen protector that was in its package (as if he was going to do that one for the customer that was in front of him making a purchase)
She came back to me and said NO. She said «its too hard to put on». Told me to «go find a kiosk at a mall» to put it on for me. She also told me that I could «look on the internet to get kiosk listings for malls». Yeah, right.
Amazing I buy my equipment there and that is how you are treated.
I will avoid this Verizon store like the plague now.‘
The worst customer service ever.

A guy at another Verizon store wiped out all my contacts in the phone and in backup assistant. Came to this store looking to see if they can transfer contacts for via a phone-​to-​phone transfer. They were helpful at first but at the end, the manager basically told me that contacts were my responsibility and that I could not rely on Verizon’s backup assistant. Called Verizon customer service who immediately confirmed that backup assistant is a PREMIUM service supported by Verizon and what the manager told me was wrong. The guy at the store started off really nice but at the end, he was very unprofessional. He said it was our fault for using Verizon’s backup assistant and that we should’ve had multiple backups. What’s the point of having backup assistant then??? Don’t ever blame a customer for using your services when you don’t understand how things work. Very incompetent and plain rude at the end. Verizon tech support was able to resolve the problem in less than 10 mins-​the tech even laughed at the ignorance of the store manager.

I’ve been to this location a number of times for various issues when I was living in the area. I have issues with Verizon as a carrier but the staff here has always been friendly and helpful and not much of a wait.

Usually Verizon stores have lines that are as long as the drive-​through lines of cars full of inebriated college kids you find at fast-​food restaurants. However, I was pleasantly surprised to find upon my first visit that there were absolutely no lines and if there ever are lines, they don’t last for too long. The longest time I’ve had to wait was maybe 10 – 15 minutes.
The staff was friendly enough. I guess the only reason I felt awkward coming back there to see them was because I have issues with keeping my personal belongings safe or unharmed. I lost my phone twice and broke a phone three times. You can imagine the look on their faces to see me again for so often. They probably recognize me by now.
The customer service is deliberate and professional. They try to help you out as fast as they can to get you of that door and continue living your life. I’ve never had an issue with anybody there or the store itself. Most cell phone stores are tiny but this one wasn’t badly sized. There was enough room to wander if you are the type to loiter and walk around. There are seats for people who just want to chill and sit down.
I recommend!

I went to this store yesterday to get an upgrade on one of my phone lines and also to exchange my Droid X for a different phone. I was dealing with Kevin and Elaine. They said that they would not exchange my phone for me because i purchased it online from
and i would have to call verizon to do the exchange. I had already talked to Verizon customer care earlier that day and they told me to go into ANY verizon wireless retailer to exchange the phone. I called customer care from the store and the person with customer care told me that they are supposed to exchange it for me. Even though the store manager Elaine was told to do the exchange from Verizon corporate she still refused to do so.
The representative from customer care told me to leave the store and not give them my business because he has had a lot of negative feedback from that store and he would call the next nearest store to me and get me taken care of. He called me right back and set me up with the Verizon store at Simi Valley Town Center. Simi Valley Town Center Verizon took care of all my needs. Even tho the wait was about 45 min in Simi it was well worth it. The customer service was exceptional!
So DO NOT go to the Moorpark Verizon. They are very unwilling to help you and have HORRIBLE customer service. Drive to Simi. Well worth it.

EVERYONE has issues with cell phone stores — issues are why we choose the carriers we do and explain whether or not we go into the stores.
However, this is by FAR the best Verizon store I’ve been in… and I’ve been in quite a few up and down the state.
First of all, there is NEVER a line. The longest I waited was 10 minutes which is like a lightening strike in Verizon time. The people who work here are helpful and knowledgeable about the products they sell and always go the extra mile to keep me happy (even if my request is silly).

From the beginning, we were suspicious of this Verizon store. Here’s the story, I called ahead to see if we can get a good deal on a pair of LG phones and a 2 year family plan. Sales rep «M» said that he would give me the two phones for $ 99 (plus $ 50 mail-​in rebate) instead of $ 149 (plus $ 50 back from mail-​in rebate) and he would wave the activation fees… sounds like a great deal… BUT… this turned out to be a bait-​n-​switch tactic. I even called him back to reiterate the deal he was offering since it sounded too good to be true. Especially since I was driving about 20 miles to get to the store. He confirmed the deal. When I got there, Sales rep «M» never came out of the back room and the manager was not willing to honor the deal. I was not happy. After some strong words, she gave me the two LG phones for $ 120 (plus $ 50 mail-​in rebates) and no activation fees.
After less then a month later and very bad coverage in our area, we had to switch out of Verizon… since we were within the 30 days this should have been a very simple (full refund) process. The Moorpark sales rep was insisting that we had to come to the store and she could not access our account over the phone… I could not understand why we had to physically be there for them to tell me if we were going to be charged anything extra? She later told us that the manager would charge us a $ 35 «restocking» fee per phone. The manager would not talk to me directly on the phone.
We spoke to Verizon Wireless (611) to verified this charge and they told us that we should NOT be charged any restocking fee for porting out and returning equipment within the 30 day limit.
Finally, the Moorpark sales rep told us to go to the Thousand Oaks store to do the return, and that is exactly what we did… the rep at the TO store told me that there should NOT be a restocking fee and he would personally look into the actions of the manager at the Moorpark store. And he did not like that the Moorpark store suggested that I come to the TO store to return
I highly recommend that you look at a different Verizon store to get your phone and service. There is a tinge of shadiness at this store.
I was so unhappy with their actions that it forced me to open this Unilocal account and start getting the information out about this company and others. I hope to publish more 5 star reviews rather then 1 star.

The first Verizon store I have been in lately with no wait!!! Then again it’s in an strip mall with no major stores yet. A strip mall in the ‘805’ — shocker I know I know!
anyhow…
Staff is very friendly and takes time with you to explain any questions you have.