Albert’s Transportation

Albert’s has been my «go-​to» transportation service to and from the Philadelphia International Airport for the past year. They are a first class act starting with the receptionist (s)…it goes a long way to say that you can «see» the smiling face just listening to the kind and friendly voice over the phone. The drivers are always on time, professional, courteous and their fleet of vehicles are tidy, clean and comfortable. As with most transportation services, they charge a flat rate (which varies depending on what type of vehicle you book, but reasonable), plus 20% gratuity and a $ 5.00 parking fee (for the airport). Please note that these are all up-​front charges (including tip/​gratuity), so an additional tip at the drop off is strictly at your own discretion. They will always confirm your reservation a day head via e-​mail to include all the pertinent details of your pick-​up and drop off to ensure you’re good to go. I highly recommend Albert’s for the best in service for all of your transportation needs!

Everything went smoothly with Albert’s for my daughter’s wedding. They were so accommodating and just genuinely nice to deal with! Our chauffeur was wonderful. Highly recommend them for any transportation needs you may have.

The worst service. We had a Friday wedding and it started at 4pm and the venue was 20mins away from the hotel. The driver took the longest way possible and wouldn’t go a different route even when asked repeatedly. I had to get a ride with someone else since I was already late for my own wedding and the second shuttle trip was nowhere to be found. He also hit a road sign and was texting on his phone while driving. He then left the venue for 2 hours and didnt return until we called him. And then at the end of the night he stood around for 30mins and wouldnt make the first trip back to the hotel until I made him even though the shuttle was already full. He was completely clueless. We called to speak with the manager the following week and all he did was make excuses and NEVER offerred to make it right. When told about the driver hitting a sign, he said it was not a big deal and the shuttle is big so it happens. He then said that the driver doesnt take highways after 3pm and that it took longer because of traffic, excuse after excuse. And that he «disappeared» for 2 hours because he went back to the office for a while as they normally do but came back as soon as we called (60 mins later). Clear instructions were given to him on what, and when, and where we needed him. None of this normal practice of going back to the office or taking back roads after 3pm was disclosed or discussed before booking. They said that they only book full days (7+ hours) and not just a few hours so that the shuttle can stay with us in case anyone needs to go back to the hotel. So why did I have to pay for him not being there when I needed him and then added gratuity for clueless driver who cant follow instructions? I will be filing a complaint with the BBB as well as advising the wedding venue to make sure no one EVER uses them again, which I’m sure they already know from seeing the debacle. They ruined our wedding. Beware of their shady business practices and make sure they dont ruin your day. Their other bad reviews confirm their actions as we were not the only ones who had issues with them.

Completely unethical and shady business practices, and extremely rude manager who threatened to take all of our money. AVOID.
My fiancé called Albert’s Limo on Friday morning (9÷5÷14) for an estimation for a shuttle for our wedding guests, and told the associate that he spoke to (Betty Hicks) that he was unsure if a shuttle was necessary yet. She advised him to put a deposit down without disclosing any financial policies to him at the time. At the end of the business day, my fiancé finally received an email confirmation of his reservation, which stated that the deposit was more than 80% of the full value and that it was non-​refundable. Upon receiving this email, he called back to cancel and had to leave a message with another employee (Matt).
When we finally received a call back from Betty on Monday (⁹⁄₈), she said the email confirmation had been sent to the wrong address at first, which is why it took so long to receive it. When I asked her to explain the refund policy to me, she was very inconsistent as to what percentage they take, and could not explain it other than «that’s what we do.» At this point, I asked to speak to the manager, and got a call back several hours later from Bob Schaivo. Mr. Schaivo very aggressively told me that I was lucky to be getting any refund at all, when I pointed out that it was unethical and fraudulent to fail to disclose any financial policies at the time if the transaction, especially because the transaction happened verbally and over the phone. He also changed the refund policy several times while on the phone with me, first saying they have to cover a 3% credit card processing fee, then 6% because they have to run the card number twice, and finally 10% because «that’s just our policy.»
When I pointed out the discrepancy in his statement and his failure to disclose the policy before we made the transaction, and let him know that at this point, I would be filing a complaint with the BBB, he said to me «Well fine, I’ll just take all of your money and not give you anything. You can do whatever you want. This conversation is done.» before hanging up on me.

From the easy reservation experience with the receptionist to the beautiful luxury vehicle, Albert’s was top notch. I was given an exact quote, with tax and gratuity included, that was lower than surrounding car services. They called the day before to confirm the details and that nothing had changed. They picked up the author visiting our school on time in a beautiful, clean Cadillac and the driver was polite, friendly and professional the whole time. He picked her back up and was right there when we went outside of our school. Such a nice, easy experience! I’d happily recommend this car service to anyone. Very, very happy!

This is my first ever Unilocal review, because I thought that Albert’s was so fantastic and deserves the good review and hopefully future business. I rented a 14-​passenger van to take us from Mt. Laurel to Philly and back for a bachelorette party. The price was the most affordable we found. The staff were always quick to get back to me and flexible when we needed to change our pick-​up time. Our driver, Jay, showed up on time, was patient with us throughout the night as we bounced around to different places, and so incredibly friendly. We couldn’t have been happier! Definitely go with Albert’s.

I surprised my husband on our wedding day and had him picked up in the Rolls Royce. He LOVED it-it’s a beautiful car and so well kept! Albert’s was great to work with-​they answered my many questions and quickly made any adjustments whenever there was a change in plan.