Wells Fargo Bank

This five star review is because Louis Deeb has exceeded expectations I have for service. I drive 30 minutes out of the way to this location when I need to even though there are Wells Fargo branches closer to my house. I actually would have closed all my accounts and went to a different bank, but Louis excellent service has kept me banking at Wells Fargo.

I have been with Wells Fargo for over 12+ years. I must say I am very happy with them. Today, I went into the branch and Ivan Zavala, Amelia Rodriguez, and Nadia Pirani gave me great customer service! I feel they listened to my situation and decided to do what they can to take care of me. I walk out being super happy! Thanks for the great service!

Nothing but bad customer service at this location. I went in to get 2 documents signed by there notary. I first waited 20 minutes until we asked the door greater for an update since we were still waiting for one. He didn’t really have one on when the notary person would be finished with her client. So I asked him if I could leave our number for a call back when she is finished or how long it will be. So I can grab a bite to eat and got to the lock smith before I had to go back to work. 45 minutes later no call back yet. So we drove back talked to another staff member regarding the notary and no current call back as we asked for. They had me wait another 10 minutes. The notary person was finally done. And then thinking its my turn next finally. She tells us that unless its a welsfargo document she can’t help us with out making a appointment. She told me of a place we could leave and go to get it signed today. Even knowing we have been waiting over an hour for her to help us. She was very rude didn’t care about us not being told that she cannot help us. She didn’t even try to make it right with there employee mess up even though she had no one waiting for her that needed help at that time. BTW the door greater looked at our documents we needed signed when I first came in. I would think he would have told me it wouldn’t be able to get done then. I am aware that the redwood city location has this same service and no restrictions on when you can have it done & it is still a free service.

What a bizarre and unnerving experience it was executing a simple banking transaction at his location. To be fair to Wells Fargo, I do not currently have a bank account with them, but this experience is one of the reasons I will never have a bank account with them.
First off, before I even entered the bank, the door was opened for me by a woman who greeted me like she worked in loss prevention at the Gap, and recognized me from a serial shoplifter wanted poster. It wasn’t that she wasn’t pleasant enough, but the opposite. She was completely over-​the-​top engaging from the moment she opened the door, to escorting me the 20 or so feet to the beginning of the teller line, all the while excessively smiling while implying that «we have our eyes on you». If I’m reading too much into this, I apologize to her for taking offence at her just being too nice, but I would have to take exception to Wells Fargo to imply that their clients are so infantile to walk from the front door to the teller line without an escort. Very minor in the scheme of things, but disconcerting, none the less.
Next, I presented my check at the teller window, and explained that I wanted to cash a check from one of their clients, but that I did not have a bank account there. She told me no problem, but would need two forms of ID and a signature and a thumb print. I asked what constitutes a 2^nd form, as I have a CADL. She said she could take a credit card. I didn’t complain, even though I am a bit leery of where my credit card info may end up. None of it was a problem, I get that they want to protect against fraud. I’m pretty sure this is typical.
Then she told me I would have to take a seat with a gentleman behind one of the desks while he verified the check. He seemed like a nice enough guy, but had a somewhat nervous demeanor. He again took my two forms of ID, and called the maker of the check to confirm that they had, indeed, written me the check. They confirmed that they had. This, also, was not a problem for me.
After confirming that I was me, had given my two forms of ID, and confirming that their client had written me a check, and indeed intended for me to receive said money, he then took my check and ID’s to another desk for a short while, leaving me sitting at his desk, while he huddled and conferred with the person at this desk for a few minutes, only to return saying it was now OK for me to cash the check. He wrote some sort of initials or OK sign on the front and returned my ID’s and walked me back to a completely different teller letting him know it was OK.
This teller then asked me for two forms of ID. Really, again? OK, I pulled my ID back out and handed it over. He placed my check, my CADL, and my Visa card on the counter. Clearly he was displaying it to the eye in the sky like a Vegas dealer would cashing out chips. Then he called over a completely different woman from a desk behind him, again like a Vegas dealer alerting his pit boss to a possible card counter. Speaking of counting, not including the greeter at the front, this is now the FIFTH person involved in the process of cashing a simple check.
She examined my ID, my credit card, the check, her fellow employee’s authorization that he had verified said check, and then told me that they were going to charge me a $ 7.50 fee to cash it. Five people into the process and 25 minutes later, she tells me that they are going to charge me for the privilege of serving their clients and cashing checks that their clients write. That was my breaking point. Strictly on principal, I now had to object. «Are you F*ing kidding me?» I asked. Probably not cool for me to say. I didn’t swear at her, but I did swear. I apologized and said I know she didn’t make those kinds of decisions, but I think that is a poor practice to charge a fee for a «service» that has traditionally been the purpose of banks. I find it incredibly distasteful. She then questioned me as to why I didn’t just go to my bank. That was incredibly rude. Wells Fargo is across the street from my work, and it was convenient, and maybe I just didn’t want to. No matter how many legitimate reasons I have, how is that any of her business?
So the bottom line is, Wells Fargo will pay the salaries of six people to do the job of one, maybe two people, and pay them on the backs of extortionist ‘fees’ for services which have traditionally been included in the normal cost of banking, meanwhile treating people like they are to be mistrusted and a threat.
I only hope somebody who has the ability to reverse this trend will read this and make changes, but I fear this a portent of the future for corporate run banking and corporate run America in general. Sad really.

The staff are very nice but they don’t get their job done, no follow up calls, opened new accts just for the commission but no promises keep. The branch assistant Eric is really nice in person but never get anything anywhere, ignored customers messages and don’t even return customers calls.

Great experience with this branch, they worked very quickly to help me manage a wire transfer. Lin Wu and Asim Hanif were especially helpful, and I am definitely coming back to this branch in the future.

I went into this branch and talked to the branch manager, who handed me over to a Personal Banker. He told me that the branches have little to do with credit cards, but did call the credit card issuer. Wells had «upgraded» me to a signature card but failed to mail me the card. I was told by the personal banker that my credit card I currently had was no longer good. They said that they had mailed out my new card and I should get it «any day» Great but I needed a card now to link my auto pay accounts to. Being suspicious, I called the credit card number on Wells website. The man who answered the phone said that no, my new card had not yet been mailed. He then talked to a supervisor and said that they had expedited my new card and indeed my current card was deactivated. I asked if Wells would take care of any charges I might incur when the card was rejected, he said no, that he was sure my other accounts would see what a great customer I was and forgive the charges. I was mad. I then called back and talked to a supervisor when said my card was still active until they expedited the new card. This is unforgivable, and I am talking to a Chase Personal Banker on Saturday. I had been a Wells customer since 1996.

I’ve been a long time Wells Fargo customer and I want to stay with them, but they don’t make it easy. They nickle and dime customers with fees. They seem to have a high turnover so you seldom get to know any of the staff. Try calling customer service and it’s hard to get someone who knows what they are talking about. They are so big that the customer service folks really don’t know much about customer service. On the bright side, there are lots of WF branches and it makes it easy to interface with WF in other cities. I just tried to get info on how-​to use my WF debit card in Europe and customer service was impossible. Will use another bank card instead.

Very pleasant and easy to deal with. One of a few places where you enjoy doing your bank related transactions. Bank workers are patient, nice, easy going and super smiling. Hell yes! I love it!

This branch has best customer service.

who runs out of checks on payday/​rent day?!
THIS BANK! do not help keep them in business.

This place is usually pretty packed, but there are a ton of employees that make the experience friendly and quick. There’s always someone opening the door for you and greeting you as you walk in and when lines are long and all you need to do is make a quick deposit, they are usually pretty accommodating to making sure you’re in and out in no time.

The assistant manager Jennifer P. is super stellar! I think most tellers that I’ve encountered in the past should take notes from her on how customers service should be. I felt like I was talking to my best friend even though she’s a complete stranger, well not anymore, but she just has an awesome personality. Signed up for an account and it was short & simple. She gave me the general knowledge of what to do & what not to do and had a smile the whole time. I left the bank with everything I needed & I definitely will be visiting this branch more often.

this is 1 of 2 wells fargo locations near where i live, and generally, this one is the easier of the 2, since parking is right next to the atm/​building and i never have trouble finding parking (maybe it’s b/​c i’m always going later in the evening). even though there’s only 1 atm machine outside, there’s almost never a wait, at most, maybe 1 – 2 customers, but i’m usually in and out in about 5 minutes. convenience and ease of parking, what more could i ask for in a bank?

I don’t bank at Wells Fargo and never plan to, but while waiting for a friend, I was offered help and I said no thanks but the girl who was working at the customer service desk in a 49ers Vernon Davis Jersey offered me a soda! No bank has ever offered me soda (maybe it was just once for an event as it was closer to opening day for the NFL) and I took a coke. She later asked me if I was interested in opening a CD and gave me a quote offer of a rate that I could not remember but it was way more than how much I’m getting in my savings rate at B of A!
I give props to their customer service as Wells Fargo as they have been improving treating their customers with respect at that location. I have to go to more of their locations to see if Wells Fargo is being «greedy» and therefore it should be «occupied» by OWS.

Good service from the young lady who sits in the front. she was very helpful in getting my direct deposits forms and completed my online billings for me. go wells fargo!

I hate banks. Even Wells Fargo. That said, the tellers at Wells Fargo are amazing. Always there with a smile and something witty to say.
I would love to find a credit union that is just as convenient… but since thats probably not going to happen, I suppose we will stick with Wells Fargo and their pleasant employees.

This Wells Fargo branch is well-​run. Staffers are attentive, speedy and reasonable without being obsequious. The floor space seems smaller than the old Wells Fargo branch across the street but in truth, I don’t need a big branch, just one that lets me get my banking quickly so I can deal with the rest of my day.
This store also has a drive through ATM which I have used once.

I was very annoyed after my last visit to TWO other Wells Fargo locations! I had to repeat myself at least 10 times to one employee for 30 minutes and he seemed annoyed we weren’t willing to stay to keep repeating ourselves when I told him we had to leave. Hey Mister, you seriously think we left the entire afternoon free for what should have been a simple visit to the bank? Avoid the guy with too much gel in his hair at the Stevens Creek location (the one across from Chase). Dude, I don’t have time to waste! The other branch was on El Camino and California Avenue. Nick was less than helpful seemingly on purpose. We went in to set up payments for a mortgage to be automatically deducted from an account and he said we had to call Wells Fargo Mortgage to set it up when we got home. I thought this was really weird and inconvenient (if it was even true) and told him I was able to do it in person at Chase for something else and he assured me it had to be over the phone. Anyways, I am not reviewing that location! I just wanted to get across how annoyed I was with Wells Fargo before visiting this branch.
This bank is really busy since it’s on the corner of San Antonio and El Camino. Kirsten Chew helped us and was extremely kind and my dad and I were both really impressed at how professional, efficient and sincere she was about helping us. She helped setup the automatic payments in less than 5 minutes and helped us figure out the online dilemma I had been having (another thing Nick was absolutely useless with). She resolved the problem in less than 10 minutes and we were so happy and relieved! For some reason we kept having trouble w/​my dads online account but she was extremely helpful and asked if there was anything else she could help us with at the end. The entire time she was smiling. Seriously?! Such a sweet person!
Her help reminded us that not all Wells Fargo help is lame!!! She was like a huge cup of sunshine compared to the two douches that wasted over an hour of our lives. If we need anymore help in the future, we’ll be looking for her! Can’t stop loving her customer service!

I go into this branch at least once a month and they make me feel right at home with cookies and coffee, while providing excellent and attentive service every time. That being said, sometimes mistakes have been made and their knowledge tends to be overall somewhat less than the branch in SF that we also go to, but it is more than made up for by the great attitude and enthusiasm I’m met with, which never fails to make my day. Count me a fan!