Estes Express Lines

I live in seattle and they didn’t call or come as promised. Then on top of that, they didn’t deliver everything that was shipped. These guys are awful, and have caused me a lot of time and money over poor service

TERRIBLE experience with shipping! I ordered a large heavy piece of furniture from Babies R Us and this is the company they chose to deliver the item to me.
Estes dropped the crib off at the completely wrong address. It was a mistake out of pure laziness… the address they delivered to wasn’t even similar to mine and there is no way GPS would lead you to the address they left the package at. They did not have anyone sign for the package; just left it at some random apartment complex!!! Somehow the apartment complex was able to track down my phone number and called me to let me know my package was dumped at the wrong address.
I called Estes Express to tell them this and ask them to re-​deliver the package to my address since the package does not fit in my car (besides the fact I paid for shipping and this is completely their mistake)… not to mention I am 7 months pregnant and cant lift a huge wood crib! They basically told me it was my problem and I had to figure it out. I asked how it was my problem when I had confirmed the correct address for delivery with them the day before. The gentleman on the phone finally back-​peddled and said he could possibly have someone fix the issue but it wouldn’t be until Monday (this was Thursday). I told him that was fine but asked that he please call me back to let me know either way. I never received the call back and was left on my own to figure out how to get this crib from this incorrect address to my place. Horrible customer service. Is this really how you treat a customer, by making a mistake then ignoring them? Let alone a pregnant chick during the holiday season? Disgusted.

Didn’t show up in timeframe promised. I called the dispatcher. Unable to tell me where the driver was. Suggested that if he didn’t show, I could leave a note telling him where to leave my items (!!). Poor communication from driver — Said in a voice message he was 30 minutes out. Showed up over 1 ½ hours later!

I have had two experiences with Estes, both bad. The first time I called and requested a lift gate truck, prior to delivery. They showed up… no lift gate and my pallet was buried behind another pallet. Had to hand offload the entire pallet.
This recent experience was even worse. They have LOST 90% of my order. Out of 20 cartons, they have 2. How does this even happen? The pallet was shrink wrapped when it left the vendor. They had no reason to break down the pallet. It is day 3 past my delivery date and I have no merchandise. I get no calls from them. No communication unless I continually call them.
I am losing money every day, because this order was paid for and I have no product. They could not care less. I will not be using this company again.