Providence Physician Group

I have been a patient for years now, I don’t understand the change, I just called and was literally laughed at on the phone while trying to handle a referral request that the neurologist that I need to see for my sever migraine attack that I just experienced insisted I get from my primary MD. This was the second request. The receptionist was clearly having a joking conversation as she answered the phone, in a good mood fine, laughing? a little strange, continuing to laugh during our conversation and after putting me on hold, entirely unprofessional. All this on top of when I asked the number it was originally faxed to she said and I quote «well I wasn’t the one who faxed it, I just called you and told you it was done!» … then when I asked again what number it was faxed to «Hold on (laughing) I have to get to another screen!» then still no answer to the question and put me on hold, only to come back to the phone still laughing and tell me it was electronically signed by the doctor and that all she knows. I work in this field and happen to know the EPIC software that they use. It is clear that they sent it to the wrong doctor and are refusing to admit that is what happened. That to me is shady. When she asked me for the doctor’s name and fax number again, that was when I was certain. I am very disappointed and hope that someone at Providence reviews their UnilocalS. Better luck next time. For the record, they still have amazing docs. It’s too bad the office staff has been acting so shady. They are making people wait, lying and, over all unprofessionalism as of late.