Hilltop at Winchester Creek

Hilltop should change it’s name to «Cheers» — because your name is remembered. As soon as you walk in you’re greeted with a smile and interest as to how you can be helped.
Elizabeth and Jessica are a team to be reckoned with. Their presentation of the property is given with pride as well as the surrounding area/​s; the best places to eat or shop AND the best times and routes on how to get there.
Gym? Yes!
Business Center? Yes! Includes computer and printer… copy and FAX.
Clean pool and Jacuzzi as well as well maintained grounds.
Mike, the maintenance technician, goes above and beyond; his work ethic proves that he is interested in his property and it’s tenants.
There are beautiful views and a range of unit choices to accommodate any and all.
You’ll be glad to call Hilltop home… your cozy safe place. If for some reason you ever have to move… you’ll always come back to Hilltop; not only because of the amenities and perks, but also because of the staff and their attention to detail, their caring nature, their professionalism, and their constant upbeat attitude helps to conquer anyone’s rough day.

I’ve lived here for over a year & couldn’t be happier. The apartments are extremely nice, the prices affordable, & the amenities are immaculate. The pool is always clean as well as the gym. The staff is amazing. Athena, Elizabeth, Jessica, & the other lady, who’s name escapes me, are incredible. They make you feel like family & will bend over backwards to help you with anything. Mike the handyman is a true quality guy. He always fixes whatever you need in an extremely prompt time & with a smile on his face. He never makes you feel like you’re inconveniencing him. I’ve recommend this place to all my friends & have had 2 of them move in & they couldn’t be happier as well. The location is extremely convenient too. Freeway access is close & the shopping center right down the road has anything you could need.

To make things clear, I have never lived here. This is a review of their office staff only. I recently dropped into their leasing office to check out the apartments and the lady who helped me was completely rude and snobby. She answered my questions with short, terse responses, walked ahead of me several feet during the entire tour, and made it very clear that she had no interested in doing her job in a pleasant manner.
If this quality of management reflects what the living experience would be like at Hilltop, then I recommend avoiding this complex.

After a very long 18-​month residency, I finally made it to the end if my lease and ran away as quickly as I could. Its worth mentioning that my last apartment rental was 5+ years; definitely not here. That being said, here is my review:
First the good:
The value to asset ratio is extremely high. I rented a one-​bedroom and paid $ 1,009, which included my pet rental. The interior of the unit was beautiful. Stone façade gas lit fireplace, hardwood-​like flooring, plush carpet and 12-​foot ceilings. They offered me generous rent concessions, hence the 18-​month rental. I even had a garage.
The grounds are pretty and well maintained. The staff was kind and responsive to my work orders.
And now for the bad:
My unit overlooked carports on one side and faced directly into adjacent units on the other. As a result, I was able to hear EVERYTHING. The noise from the parking area, including blaring stereos from passing vehicles at all times of night was unbearable. Hearing the conversations and other forms of communication was equally disturbing; there were even neighbors that had epic fights, to which the police responded numerous times. It was a rare occasion in which there was serenity, peace and quiet. An adjacent neighbor practiced his band in his garage, which echoed throughout the community; thankfully they were relatively good but still, I didn’t want to hear their rendition of Pink Floyd at 9:00 pm on a Sunday.
While management was responsive to work orders, they were equally unresponsive to my complaints of the excessive noise. Their solution to treating the issue was to send out a community newsletter asking people to respect the closeness of other residents. Really??? The noise and bad behavior continued and from the same residents with no resolution but for me to vacate the premises.
So, in summary, while the amenities were nice, the grounds pretty and the offering of a garage a convenience, the nonsense of the noise and low class residents overshadowed all that was good and positive. There is no way, in good consciousness, I would or could recommend this apartment community to others.

I moved in here 3 years ago. When I moved in the people here were wonderful, the apartment is absolutely beautiful, the price is still way too expensive but we ended up getting a really goo deal. NOW, the people suck, nothing ever works, for as much as we and everyone else in this place pay everything should be working all the time.
Recently Canon Management has decided to raise several peoples rent’s including mine $ 100. Their starting price for my apartment is 1400 (a 2 bedroom, 2 bath, 2^nd level) their beautiful 3 bedroom, 2 bathroom apartments start at 1700! Rent a house and don’t deal with these morons.
There is nothing luxury about these apartments, sure they are really pretty and moderately spacious however the fact that they have a all the appliances including the washer and dryer in the unit is nothing special this day and age, every place I’ve looked at in Temecula and Murrieta have those things in all of their 2 bedrooms or more.
The «luxury amenities» might be cool if they ever worked. The jacuzzi is broken 70% of the time with no note or sign of any type indicating so, the fire-​pit has work once the entire time I’ve lived here, the 3^rd time I tried to rent it during my second year living here they told me that the person that installed it put it in upside down and when ever it rains the pipes fill up with water preventing it from lighting for at least a week, it now has caution tape around it for who knows why. At least one of the lights in the gym (which is located in the darkest, farthest corner of the apartments. a super safe place for women alone at night time) usually are out, and their machines are often out of order.
They have 1 maintenance man to handle 200 units who is actually very nice personally and I do not blame him for the short comings of the company he is employed by.
NOTE: if you do move her expect these things: Extreme rent rates, absolutely no parking (even though the company owns a LARGE portion of land directly next to the complex where they could build plenty of additional parking) so be prepared to park on the street where more than once peoples cars have been hit and even the gate box has been smashed into, don’t try and wash your car, clean out your car, and if your car breaks down don;t you dare try and repair anything on property, The gate/​gate entry box is often broken, either stuck open (allowing anyone who pleases entry to the supposed to be gated complex) or not able to open do to a malfunction in the box.

The apartments look nice from the outside… but inside, the parking situation sucks if you have more than one car… get ready to park on the street or have your car towed.
The pool and spa are often closed and I HATE when I try to go to the spa at 9 at night and the gate denies my access when the hours are clearly posted until 10 PM!
Gym lights? Many of them are often out and don’t get replaced for weeks.
They also used to have a cleaning lady who would clean the gym and bathrooms every single Friday… I haven’t seen her in like a year and for the past 2 months, the gym and it’s surrounding bathroom are disgusting and are out of toilet paper and paper towels… like wtf? It’s gross.
Management has changed a lot and three people in just my building alone have had their rent raised by $ 100+ in the past 4 months… and they moved out. It seems as though the only nice guy here is the maintenance guy.
Do yourself a favor… at these prices, you’re better off renting or buying your own house or condo.