Lorena, the sales rep, seems like a nice old lady. She called us «Hun» and even urged us to save money by giving us other options to chose from! How sweet right? A personality like that can make anyone disregard the conniving, shady soul that is hollowed into this«nice old lady.» When I was here purchasing a phone for my girlfriend, Lorena added on a screen protector stating that it «came with the phone.» It struck me that I overpaid $ 10 during the transaction, I looked at the receipt and there it stated«Screen Protector LCD4007» for $ 10. I felt compelled to catch her red handed, but looked around and thought about it for awhile. If this sociopath went through all the trouble of posting a «FINALSALESONALLPHONEACCESSORIES» sign on the wall and then folded the receipt multiple times before throwing it in the bag, to increase her chances of making this meager $ 10 sale NON-Refundable… Then she must be desperate for the sale to keep the place open. I let this one slide to show some sympathy for people of her nature. Karma comes in many different ways and never goes unnoticed. Beware of her business tactics. Don’t give her the satisfaction of fooling you, like I did. There are other Metro PCS retailers in town.