Pesh & Petrol Orthodontics

The staff are always so friendly and helpful. My boyfriend is on Invisalign, and when we came in for his trays they had all of them except for two. They apologized for the inconvenience and gave us a Starbucks gift card. So polite, and always an easy visit. Thank you guys!

I’m happy to report that they’ve taken care of my concerns and can’t thank them enough.
I believe my initial review was a little harsh and any problems that I’d personally had stemmed from the transitional phase adjustments they had to make from Petrol to Pesh.
I’ve been going somewhat regularly for check ups and will happily continue doing so.

I got kicked out because my kids were too rowdy is Dr. Petrol not a fan of kids!?? Hmmm! Might be in the wrong field.

Just want to let everyone know that DR. PESH is the best in the Valley! He is so professional and friendly. His staff is AWESOME and can’t say enough wonderful things about them. They go out of there way to make my daughter feel comfortable and happy.
Please know that Dr. Petrol is no longer there.

The staff here can’t be beat. Everyone is warm and professional. :)

Congratulations on your ribbon cutting Pesh & Petrol orthodontist. The patient chairs have a view of the outside.

I feel this office does not care about their patients. The office staff seems confused about what’s even going on and when I expressed I had a concern they acted like they could care a less. Petrol is on another planet and does not exist there anymore. She gave me her cell number way back but when I called to talk to her it sounded like she was sick and couldn’t get her words out. Pesh was cordial and nice over the phone but it took me ranting and raving just to get him on the phone. The office staff supposively gave my message to Petrol but she said she never got one or maybe has Alzheimer’s and clearly just doesn’t remember. I wasted money on this office. The whole office environment gives me anxiety with a bunch of people in the waiting room and the back room, no confidentiality what so ever and the assistants and Dr playing hot potato jumping from patient to patient trying to get them in and out as quickly as possible.
My son’s wire broke and I left a message. The office NEVER Called back! I had to google and figure out how to clip the wire out. It took almost 2 weeks due to vacation and holidays to get my son into the office but yet they had an emergency number to call. Never got a response.
I prefer to have an orthodontist that cares about my family and an office staff that knows what their doing and cares about patient’s and parent’s concerns.

Love this place always have treated us like family NANCY is my fav person here she is so sweet and amazing I love this place can’t believe what people say on her about this place. I have never had a bad experience here my son is a patient as well and adores the staff and Dr petrol love love love going to our appts and feel like a part of a family they always treat us well

WARNING!!! I urge you all to read this review. Please BEWARE of this establishment.
Let me begin by stating that this has been a LONG awaited and WAY overdue review. Honestly, I cannot give a poorer review of any business. I’ll try to keep this as short as possible…
I want to say that my nightmare began around 2007 – 2008 when my mom and I decided to invest roughly $ 5,300 on the Invisalign braces. Mind you, I was maybe about 17 or 18 years old when I began my treatment. My first visit consisted of impressions and molds taken of my teeth in 4 quadrants and x-​rays. Please keep in mind these were the ONLY x-​rays ever to be taken.
As I began my treatments, they would release to me about 6 or 8 trays of Invisaligns that I am supposed to switch out every 2 weeks. When I returned to the office to receive my next set of Invisaligns, I mentioned to the staff that these weren’t snapping in correctly on the bottom right quadrant of my teeth – and that I have been wearing my trays for 3 weeks instead of the 2 weeks I was initially instructed to. In which they and «Dr. Petrol» replied, was perfectly fine to do.
About a year and a half into my treatments, my problems increasingly got worse. They still weren’t snapping onto my teeth correctly and they were so uncomfortably painful to wear that I stopped wearing them as often as I should have (this I will take PARTIAL blame for). However, after a year and a half they finally thought to pull out my x-​rays and tell me that I needed to have all four of my wisdom teeth pulled and that was the cause of my trays not snapping in correctly. Hmm… interesting. So Dr. Petrol directs me to an oral surgeon conveniently located right below her own office with a Dr. Mark something or other – where I spent another few thousands dollar or more to have my wisdom teeth pulled.
After my surgery and the healing process was over, I was excited to try my trays again. SURPRISE… they still did not fit… and OOPS… guess what? My treatment «contract» is over and Dr. Petrol informed me that I would be paying an ADDITIONAL $ 100 per visit just so she can release me my Invisalign trays that I have already paid IN FULL for.
At this point, I had to throw my hands up. I told her since she has refused to release to me my trays I wanted to switch to a different office to continue with the rest of my treatment. In which she replied – something along the lines of, «Of course you can switch offices, but let me tell you… that I am THE BEST and MOST well known Orthodontist in ALL of Inland Empire.»
Mind you, I was only a teenager. I had no words for this woman. She practically had me on the verge of tears. The bottom line is, that this terrible HEINOUS woman is a BULLY. She is UNPROFESSIONAL, CONDESCENDING, and ARROGANT.
Since then, I have switched offices for obvious reasons. My new dentist/​orthodontist later explained to me that Dr. Petrol should have caught my issues early on with my x-​rays. She should have had my wisdom teeth pulled before any treatment was given to me regarding the Invisalign. Then, she should have retaken the molds and impressions for a fresh set of trays.
SHOULDA, WOULDA, COULDA. Over $ 8,000 was spent and my teeth are no straighter than the moment I stepped foot in that CRAP HOLE.
Dr. Petrol, allow me to make one thing clear to you – you should be ashamed of yourself. You are a bully, a crook, and an overall terrible person. You should really reevaluate your character and find a different profession where you don’t cheat people out of their money and treat them like lower class citizens.

My daughter started with Dr. Petrol because she had a closed overbite. 5 years later off come the braces. Three months later, the overbite was as bad as it was when we first entered her practice. About this same time I changed dentists. He took one look at my daughters mouth and in horror suggested I see another orthodontist. I did.
The new orthodontist again was horrified. My daughter now had an OPEN overbite. «She couldn’t keep spinach in her mouth to save her life» I was told. Dr. Petrole had my daughter in the wrong head gear for FIVE years. Plus the first thing the new orthodontist did was widen her palate. (Orthodontics 101) I am told, so that the palate can accommodate the tongue. This was never done or suggested by Petrol. Because of this major blunder on Petroles part my daughter ended up in another 2 years of braces and upper and lower jaw surgery, which would not have been necessary had she had the proper treatment 7 years earlier. We wasted sooo much money. and time and my daughter suffered a great deal. Find a good orthodontist. and don’t waste your money.

This office makes you feel like cattle being shuffled in and out of the door. The office is one giant room with a series of orthodontic chairs in a semi-​circle. The assistants do most of the work while Dr. Petrol shuffles between each patient, spending about 3 minutes on each of them. If you have a question, forget about it. You will get a short answer while she is removing her gloves getting ready to spend the next 3 minutes on the person 2 chairs down. If you want personalized care, where the doctor will actually spend some time with you and treat you like a person and not just a $number$, then go somewhere else.
Like the other reviewers here, the 2 stars is because the staff is great, and the office is nicely done with a video game area to keep the kids occupied while you wait for the 8 other people who have an appointment the same time as you to get their 3 minutes of care.

Unlike the other reviewers, my experience has been terrific. I went through orthodontic treatment at her office in 2006 – 2008 as an adult who had never had braces as a child. Throughout the process Dr. Petrol, her staff and front office went out of their way to answer my questions and help me with the discomfort I was having. And now my 12 year old daughter is being treated with Invisalign (after having previously been treated with expanders from 7 to 9 years old). Again, our experience has been very good. Based on our 7+ years of experience with Dr. Petrol, we have referred her to a number of friends, and they also seem very happy with their children’s treatment plans as well as the customer service of the staff.

My experience was absolutely horrible; just as everyone has said previously… It starts out great like «unicorns and rainbows» as one reviewer said and then the horns come out… I got my braces in June 2011. Paid everything I owed and 2 years later June 2013 I am getting calls and threatening emails that I still owe them $ 300!!! What’s worse, they tell me that they are going to ruin my credit because the balance is past due (I had already paid them in full!!! In Jan 2013) I couldn’t believe it! Just read all of the other reviews. I’ve heard almost everyone say how they paid in full and were having to pay more. This company has lost my business forever. So unfortunate.

Dr Petrol and Staff are very professional and thorough exams are completed each time my daughter is seen. They do not keep you waiting! My 14 year old now how beautiful straight teeth and my 11 year old is currently wearing braces under the care of Dr. Petrol. Our dentist recommended a different orthodontist but after shopping around I felt and my daughters felt the most comfortable with Dr. Petrol and staff.

If you’re okay with being treated like business once the show is over after your first appointment, then go for it. Apathetic is a good word to describe it overall. The assistants are very kind though, especially Melanie & the front desk receptionists. That’s why I gave it 3 stars. Their check-​in system is nice though.

We used Dr. Petrol for our orthodontia care. The teeth were straight but we were not satisfied with the retainer method; it was not working for my daughter. We told Dr. Petrol, but she blamed my daughter for not wearing the device. She made a false accusation towards her. She took/​takes very good care of her teeth. My daughter had sores in her mouth and the retainer did not lock in. Her teeth are now crooked, she was willing to fix the problem for more money, I had paid with dual insurance as well as $ 1000 cash, very expensive, and she wanted more.
I put braces on my daughter again, and have to pay another $ 1100 out-​of-​pocket to do corrective action for her to have the straight teeth we expect.
The staff is nice, but the show seems fake, the clapping is corny when someone removes their braces; its the cattle call office scenario.

2 Stars because the staff is very nice. Completely sell you at the beginning everything is rainbows and unicorns then eventually the Dr doesnt give you the time of day. I had multiple children getting braces and insurance plus paying monthly adds up to WAY more than it should. Nasty nasty letters when pymnt isnt recvd (even though its auto debit and it was an over sight on their part– still would never want to recv the venomous letters had it been a rough month etc. This is a business first and patient second establishment. Beverly Hills in a Boone’s Farm town.

I am a new patient of Dr. Petrol and I couldn’t be happier. They made me feel very comfortable and the staff was really kind and considerate. I was nervous comming in for the first time but by the end they made me feel really confident. My mom was really satisfied also she had a lot of question about the treatment and braces and they made my mom and I really happy and informed.

We researched many orthodontists before deciding to go with Dr. Petrol for our sons treatment. My son really like the staff at their office. He just had his braces put on a few weeks ago, he was pretty nervous at first but when he was done he was proud to have them on. We are looking forward to seeing the results of his treatment when he is all done. Thank you Dr. Petrol and Nancy!