Prager Moving & Storage Co.

Fast, prompt and on time! That should say it all but let me elaborate further. Steve worked with us through the whole process. Quoted us a cost and stayed within budget. His crew was professional and courteous and very careful with our belongings. As far as referring them to my family or friends as this would be the best way to understand how much I love these movers, well I would and did. Don’t look any further for movers, these are the guys you want!

We used Prager for a local move and they were fantastic! The crew was very professional and courteous. We moved into a brand new home and they really took the time to cover the floors, etc. No damage to our home or any of our belongings. I would highly recommend Prager!

I received 4 estimates and prager was the only one to come in person and was the best one. They arrived on time and quickly got to work. I can’t say enough how pleased I was with everything they did. Aaron and his crew were polite, fast, thorough, careful and thoughtful. They took time to ask questions and make suggestions. I had a two stop move and the 2^nd was in pouring rain. They had a great attitude about it and packed my storage unit by making sure that nothing that could potentially be damaged by water was on the ground. I will be moving again in the next 12 months or less and will absolutely be using them again. And they came in under the estimate! I’ve heard nightmare stories where people get a bill that’s so much more than than the estimate. This team was efficient!

Do not look any further… you’ll be wasting your time. Prager moving company is far above their competition, and I am a good judge of it having moved with other companies 7 times in the last 18 years. They are professional, and efficient. All possessions were intact and without damage. Steve (owner) has been doing this for many years and has perfected his game! A++

We scheduled an in-​town move between two homes in Naperville. We actually changed our closing dates (both buy and sell) to accommodate the dates Steve had available. We secured move dates with Steve via email on a Friday — «I have you on the books. I’ll call you Monday but you have a spot for sure» — and the following Wednesday Steve informs me the dates are unavailable.
I can’t speak to the other reviews on quality of delivery because we never made it that far. Now I’m scrambling to find another mover who can deliver with less than 3 weeks’ notice.
Maybe they’re great, maybe they’re terrible, but I will not call them again.

This was a wonderful experience from the very first phone call. Dawn was our first line coordinator, and provided superb customer service all the way through. Rick came out to our house, and was very personable and professional. He did a walk through and gave us an estimate that was almost spot on. We were moving from a house with horrible, spirally type stairs in Chicago to our new house in Chicago around 15 minutes northwest. We had Prager pack us up, and move us two days later. If you have the time, I recommend having that one day «sandwich» time to think out where you want everything moved. Adam was the foreman of the packers and the moving team, and man, did they take great care of us! We had two beautiful, but HUGE chests on our second floor. I did not think they would be able to move them. But yes, they did, to my great surprise and delight. We had nothing missing, nothing damaged and they moved everything per our direction. They worked so hard, and everything was timely, professional, and great. We are very happy customers, and can very much recommend them to all. Job so very well done, thanks so very much!

First time ever using a moving company and were we impressed! They were wonderful to work with, very professional and not one bit of damage what so ever. After living in our home for over 18 years we were nervous but they were efficient, prompt, careful and even accomodated our change of closing date. I would highly recommend, thanks for the service Prager

This company has UNBELIEVABLE customer service! The staff went above and beyond to help my daughter unbury her Homecoming dress that she inadvertently left in her closet and was placed on the moving truck Friday while she was at school. In a complete panic I called Steve (sales) Friday night and he managed to rally the troops to come in on a Saturday morning to unload the truck to find the dress! Truly saved the day! The crew was just amazing and so professional! I highly recommend this moving company to anyone looking for exceptional service at a reasonable price!

I don’t know why people had such awful experiences on Prager. Everyone I worked with (2 moves – one across states, one local) from Sales (Steve) to Move Coordinator (Brenda) to Movers (Luke was team leader) were all highly professional, efficient, prompt in reply, careful, and responsible. Our Condo Association tried to blame a damage in the elevator on them, and I knew it wasn’t their fault (because my brother noticed the damage was existent before the move!). However, Luke was willing to go the extra mile & help us in whatever way they can. I’d recommend them over & over to anyone.

Prager/​Atlas will not honor damage claim. Prager damaged a marble table top during my move from Illinois to Wisconsin. They recommended a company to crate the marble piece before it was moved. The piece was crated in Prager’s presence, they loaded it on the truck, they drove it to my new home, they unloaded it and when it was uncrated it was cracked in half. They denied my damage claim, trying to blame the crating company they recommended and oversaw the crating process. The job foreman said the damaged was caused by the crate being laid flat when it was unloaded. Do not believe that they will honor the «Full Value Replacement» they so strongly promote during the sales process. Buyer Beware!

I was very pleased with the service I received for my cross-​country move. The estimate was extremely accurate, and all of the personnel I dealt with were courteous and professional. The truck arrived exactly when the driver had told me it would, and the loading and unloading process was fast and efficient. I’d use them again.

DO NOT USE PRAGER MOVING AND STORAGE, TAKE IT FROM ME! We used Prager for the 3^rd time in 6 years. Previous two moves went smoothly. This time, completely different. (Delays, damages and lost items).3^rd time is a «charm» I guess. BEWARE! No focus on respect, owner won’t return your phone call to discuss issues, and they will damage your goods with or without extra insurance. They will pack your belongings differently than discussed, and have no regard for damaged or lost items. Look elsewhere because this company has no regard for customer satisfaction or simple respect. Those that do speak with you are disrespectful and will tell you something that is nothing close to the truth. They simply want your money. Look elsewhere for a mover, you can certainly find better!

Do not use Prager Moving and Storage. We used them for a move a couple of years ago, and they were great. So, we used them again for a recent move. A $ 600 item went missing in the recent move.
Our story is similar to the other reviewer’s — Prager claimed that we misplaced the item — would not accept responsibility for the loss, and indicated that they have no policy for an item going missing during a move. They suggested we file a police report. And, they did not do anything to make it right — we even said we’d accept a few hundred dollars toward replacement of the item — and they wouldn’t budge.
During the ordeal, the customer service was slow, and I had to repeatedly call them with several days going by without hearing from them when they’d said they’d get back to me.

I recently used Prager for my family’s move from Aurora to Lockport. Unfortunately, 2 pieces of my 4 month old daughter’s jewelry were stolen during this move. When I contacted Prager, the claims consultant basically called me a liar and said that people misplace stuff all the time during moves and they intended to do nothing. First of all, I’m extremely organized and rarely lose anything, second, these pieces of jewelry had to fall out of two boxes each because the thief was dumb enough to put the boxes back and third, if i was going to lie about stolen jewelry, it wouldn’t be pieces that were valued at so little! Our move cost over $ 3,300 and the cost of the missing jewelry was $ 120! I find it appalling that Prager didn’t find it necessary to make this right! Of course, I will be replacing these items for my daughter but it sickens me that this happened during our move and we feel so violated! Word of mouth is a powerful tool and I plan to share my story with anyone that will listen to ensure that no one else experiences this! Lastly, I filed a police report (per Prager’s claims consultant’s recommendation) and of course, was told that it’s likely nothing will happen! Although, I’m sure he knew that when he told me to file it! I’ve moved a lot and have used many moving companies with varied results but I’ve never been so unhappy with a moving company!