Two Bostons

My husband and I recently had a terrible experience at this location. We are very educated pet owners and make our small dog’s food. When I told the girl who offered to help us that I make my dog’s food and was looking for something quick and easy for the days that I don’t have time to do so, instead of pointing me in the direction of what I was looking for, she started lecturing me on how I could be using my dog and talking down to me like I was an uneducated animal abuser. After I told her that I already do everything she was suggesting she said, «Well that’s okay then.» She then quickly spouted off a food for me to try and walked away from me. I have enjoyed my visits there in the past, but the girls who work there now seem to be pretentious and disrespectful.

I love two bostons!!! The people there are so helpful and they go the extra mile. Rebecca helped me when I was looking for natural stuff to feed my chihuahua. All of the stuff they carry is made and manufactured in the USA and the staff is beyond friendly! 5 stars always!

I have gone into this shop a total of about five times. I go in to just look around and every time I always make a purchase, after all, that’s why I go in!
Obviously the products sold here are well researched and are all solid and healthy choices for your pets. However, I have noticed that no matter which two boston’s I visit, all of the employees are downright rude. If I’m going to spend $ 200 or $ 20 I expect to be treated with respect because after all, I’m going in there to spend my money, so why not treat me like a valued customer? If each dollar that I spend is considered one vote, two bostons just lost a high valued prime candidate. I’m not giving this company another chance for my business, five tries is too many as it is. My advice to health conscious pet product consumers is: do your research, find the best products for your pets and take your business elsewhere.

Two Bostons had a «sale» today that I found in the paper — I sent my daughter there since she just bought a new puppy — her experience was terrible — the gals working there were very rude and not helpful. They have a promotion that if you join the VIP text club you get a complimentary gift — she asked twice about the gift and the gal at the register said «its right there» and pointed to the counter — the counter was full of items and she was not sure what she was referring to. Bad experience and a shame as she will not go back. I see the other great reviews, maybe the owners need to train their employees to be more attentive and not so rude.

Fun little shop! My Boston, Rosie, loves the treats I bring her home from here. She can’t get enough.
The service is top notch and friendly. I really can’t say enough about this great place.

Love this place! Yes, their collars, leashes and some other things are way more expensive than other places, but the food and most treats are priced well. I just purchase the other items elsewhere. I like knowing that any food or treat I pick out there is safe and healthy for my dog. They don’t carry crap food or treats, and they pay attention to any recalls. Their bakery treats are too cute.
I’ve had a couple less than friendly employees, but the majority are great. The good employees remember you and your pet’s name and are very helpful. You can tell they have a passion for animals and what’s best for them. The employees are very knowledgeable. If they don’t have something in stock, they are more than willing to order it for you. They run great promotions for customers like jingle bucks and earned dollar rewards. My dog is picky about other dogs, so we haven’t done the group walks yet, but I love that they organize those.

I adore Two Bostons! The owners are so nice and have an absolute love for dogs. I’m one of those dog owners who literally treats my pup like she’s my human child, so I love spoiling her at Two Bostons.
Yes, the prices are a bit higher, but that’s why it’s a boutique! Here you’ll not only get great items for your dog, but you also get a unique and enjoyable experience you won’t find at the local Petco.
I typically stop by here for special occasions (ie: my dog’s birthday, holidays, etc. — I told you my Stella is my puppy child, so she needs gifts too!). They have adorable themed treats! I’ve gotten my Stella a Chicago Cubs treat, birthday cake, cute decorated cookie bites — you name it. Their selection of dog toys is also fantastic — only the best.
It’s not a huge shop, but it’s very cozy and welcoming. It’s conveniently located downtown Naperville, so it’s perfect for walking your dog around after stopping by. In regards to the lack of parking, I mean, that’s typical for DT Nape. Totally expected.
If you’ve never been I highly suggest stopping by this gourmet bakery & pet boutique!
P. S. They also occasionally have fun events like group dog walks :)

We love taking our chocolate lab to downtown Naperville and we always make sure to stop by Two Bostons. The staff is very friendly and they are very knowledgeable about all of their products. They even give dogs free treats when you first enter the store.
The only downside is that some of their products are a little pricey. However, they do some pretty neat things for the dogs including free photos with the easter bunny and free birthday treats for your dog. Overall they are a great place to shop!

As a consumer, I love that I can take my business to a family run store with a great range of product. All the sales people are friendly and welcoming, and have GREAT advice.

I love this store and so do my dogs! The staff are always so friendly and helpful. They always give my dogs treats when we come to shop. The store has everything I need and more for my pet from toys to leashes to an entire bakery of doggy treats. I love that they are always hosting events for families and dogs. I also love that they are always making donations to animal shelters and having fundraisers for homeless pets. Excellent store and I will continue to return and recommend to friends!

So disappointed. Bought a jive toy that was supposed to be guaranteed and indestructible. Neither was correct. I was told today that jives weren’t covered I would have to go to the company to get a refund or a an exchange. Please train your staff better… I was told as long as I had the receipt I would be given one exchange. Unfortunately I found out that it was the more expensive you which I would have bought had I known. I was told these are stronger then Kong toys… That is a huge negative. It seems like this store doesn’t like pit bulls. They have no toys for them nor clothing. Where pet smart does. Even Petco remembers my pets name and is kind and attentive to our needs. My diff loves the baked goods but his stomach doesn’t beware…

Bling! That’s what you can find here… lots of cute things to jazz up your furry friend. Their selection of designer collars is fabulous. They are able to special order or bring in merchandise from their other stores in case they don’t have the size you need. I have a less that social rescue dog, which usually prevents me from bringing him into pet stores. They have a little room upstairs you can take your dog to try things on. It’s so nice to be able to pick out a few things then grab the pooch to try things on without dealing with the stress of lots of people and other dogs or buying the wrong sizes and making extra trips. The staff is super friendly and clearly loves dogs. My only complaint is that I wish they carried cat collars as well, only because I know they would be ridiculously cute. Maybe they can expand to Two Persians. Hint hint.

So helpful, at both locations! Always friendly, great selection of treats, bakery items, and goods. All breeds welcome!

We had an appointment in Naperville for some wedding crap and had time to kill, so we walked around town looking at the stores and stumbled upon Two Bostons. Being obsessed with my dogs, I’m always looking to get them something new.
The store is small but cute, and has a lot of stuff from toys to beds to treats and high end food. We decided that what our one dog really needed was a good, durable toy. He don’t have much luck since she’s a chewer and destroys pretty much everything. One of the employees saw us looking at toys and came over to help us. We explained our dog to her and she found us a really great toy. It was a big cloth ring that had like 7 layers of stitching, making it harder for a dog to tear through. Seemed like a good option, as it would be soft on her teeth and also since she loves cloth considering I’ve lost many pairs of socks to her mouth.
We also got her a rubber donut toy. Apparently, if your dog destroys it, you can send it in to the manufacturer, and they will send you a new one at no cost. Sweet! I also got some chews for my smaller dog and a DNA looking thing to put the chews in, since somehow that’s supposed to stop my dog from inhaling the chew at the fast rate he consumes food. The stuff was a little pricey, but I guess you have to pay for good quality.
Our bigger dog loved her cloth ring. It lasted about a week, which is actually longer than any other toy she’s had sooo, win? She doesn’t seem to be that interested in the rubber toy so that is having a longer shelf life. As for our smaller dog, he figured out the DNA ring pretty quickly and got the treat out of their in no time. Oh well. I don’t think I’ll be going to Two Bostons any time soon, simply because it’s far away, but if I’m in the area, I’d drop by again. Everyone was really nice and helpful and they seem to really care about your dogs.

Good place to explore and friendless staff
A bit pricey but if ya love your dogs it’s worth it

Love, love, love Two Boston’s!!!
Always great customer service, and friendly staff. They know everything about the foods/​products they sell!

What a neat store!
I am not a big fan of trying to park in downtown Naperville, but we went on a Sunday morning, right when Two Bostons opened, 11 am and found ample parking.
I stopped in because I was looking for booties for my Dobe. In his old age, he is having traction problems on our wood floor. I wanted to actually touch the boots to make sure they were «grippies» and not slick. The employees were more than fine with me opening up the packaging to touch the boots and sure enough, the ones I would have ordered on line were wrong, no grip/​slick. They saved me not only a purchase, return and the time wasted.
While in the store, I found lots of other specialty items and a very helpful staff. I will return to Two Bostons if I ever need boutique items (at good price points) in the future.
By the way, the boots I did purchase work GREAT! I THANK YOU! And Roc, my Dobe THANKS YOU!

I cannot get enough of Two Bostons (both locations). Tell them about your concerns and your pet’s needs, and they will do what they can to educate you and find the right products. I picked up a few things for my kitty today and I am just so impressed with everything. I discovered many new products, including catnip toys by Yeowww! which are made in the USA, I got a small one filled with organic catnip for $ 3.99 which I think is an outstanding value. (Shhh…don’t tell my kitty about it since I am trying to hide it until Christmas).
And if you are into Lampe Berger (a type of catalytic fragrance-​diffusing lamp from France that cleans the air), this is one of the few places in the area that sells it.

How can you not love this place?! It’s perfect.
I don’t really understand the complaints about parking — its difficult to park anywhere in downtown Naperville and is totally outside of the store’s control. And truly, I’ve rarely had to go around the block more than once.
The store is tiny, yes, but not prohibitively so. Think cozy.
The prices are high, yes, but I think the quality dictates the price. You’re not going to find generic kibble or bad-​for-​your-​dog artificial crap here.
The staff is always bubbly and attentive (every so often a little TOO much so, but I guess better than ignoring me?) and have helped us navigate many purchases for our spoiled little beast. They’re also completely understanding when it comes to returns (ahem… Thundershirt, I’m looking at you).
We’re obsessed with their bully sticks, the charki-o’s, all of their collars, the baked treats, and this delightful pumpkin/​cinnamon spread we use to fill his Kong. If you’re not sure what you want, ask — the staff is never short on suggestions or help!
It’s clean and bright and inviting, with a huge selection of high quality dog goods. We live in Chicago and we still come out here to shop — that good.

Charlie the Wonder Dog is definitely a new fan. I had barely put my shopping bag down and she was already poking her head inside. The chewy braid I gave her kept her busy for a short time and before I knew it, she was sitting at attention waiting for a next treat. Oh girl, you do like the expensive stuff.
This is definitely boutique shopping for your 4-​legged friends. The wall of dog collars and leashes was a little overwhelming – so many different and cute patterns to choose from. Price ranges from $ 10-​$ 32, but all of them were very sturdy and well-​made. The corner of doggie treats boasts a lot of natural and healthy snacks. Nice selection of toys as well. I looked at the bakery case and there were a lot of cute, fresh-​baked treats for your pup. I glanced at it just briefly, because if anything, between the new collar, the chew braid and a package of sweet potato chips, I had already spent more than I planned.
Very friendly staff. They asked everyone that came in about their dog. Big points for the cute human-​wear for pet lovers (I want to go back and get a sweatshirt). You can also register your pet for the birthday club – they get some free treats during their birth month. You also start accruing free dollars if you spend more than $ 25 at each purchase. Check out the second floor for dog beds, more doggie-​wear and items for the felines. I am definitely a fan, but because of the prices, this is definitely just a special treat/​gift stop, but for sure finds a nice niche in downtown Naperville.