AT&T

Is there such a thing as Cell Phone Change remorse? I was in the grip of a growing insecurity that I had traded in a perfectly good habit of using an iphone for a new, ill-​fitting habit of using an Android.
It was already two weeks after my Android Escape Clause expired. But I came to AT&T anyway, and held out my sparkly new phone in the palm of my sweaty hand. «I think I made a mistake!» Whining’s not necessarily the best way to start a conversation. But staffer Luis was undaunted. Probably used to tech-​averse customers with the same bad attitude, he showed me a few new new phone functions, was exquisitely calm, while at the same time ignored the obvious: The problem was the phone user, not the phone.
«You’ll get used to it. Give it time,» he advised with a smile. So I didn’t divorce my phone. Luis showed the skill of a practiced counselor, as well as an expertise with AT&T products. It helped me adjust even better when I saw that he personally carried the same phone that was freaking me out. Thanks, AT&T. Better, thanks for being so good in your position, Luis!

The staff at this location is very knowledgeable and I walk out of there pleased all the time. I can highly recommend Franklin or David if you find yourself frustrated by at&t.
I only give 4 stars because although the service has been great, the waiting times can be absurd. Most of the time you will wait 30 minutes or more to see someone. Make an appointment before you go and bring your patience.