The Container Store

Great place for organizing. I found the staff to be very friendly and helpful. I’m normally not a fan of «big box» style retailers but for home products all in one place, this spot is aces.

In the 3 times I have visited here to buy parts for the Elfa system that came with my house, I have had to try extremely hard to even get any help. Employees are just downright rude, and will completely ignore those looking for help. A perfect example was our last time, today, when an older gentleman was asked if he needed help and despite me saying «excuse me» to try to get help, I was ignored, probably since I’m a younger-​looking person they think I may not be able to purchase anything.
I asked to speak with the manager, who dismissed completely how I was treated. She refused to take any responsibility in any way for the multiple times I have been treated like garbage by the employees, and would not even offer help. Her excuse was that employees are all «extremely busy» and that is why no one helped. She couldn’t explain at all why, if employees are so busy, they can ask one older man if they need help but completely ignored me.
Congrats, Container Store, as the combination of your abysmal customer service along with your overly rude management you just lost a sizable sale of additional equipment for our home, and any future sales you may have had. I’ll just buy what I need elsewhere.

What is not to love about a place that organizes your life in every way imaginable. Like a stationary store, I lose myself here. I become so distracted by the shiny toys here that I honestly do not know who I am half the time I come here. If you can imagine the storage thingy you need, they will have it here. I could live in this store and die a happy woman … sadly, they keep kicking me out a closing time.
My husband recently «let» me back to this store because my daughter needed a desk in her room. I am glad to say that I found the perfect desk and it was on sale and did not break the bank. They also had someone take the heavy item to the car and get it in the trunk perfectly. I did also manage to be out of this store in an hour.
This place also has the awesome ELFA products and they will have a yearly sale so keep an eye out for that it is so worth it. 25 years later and I still have my original ELFAs and they are in great shape.

So disappointing… GREAT service… until you have to exchange or return :-(.
I recently took advantage of the Elfa sale, VERY excited about getting some organizing done for the closets in my house.
I started with a smaller closet. The people in the Elfa section could NOT have been more helpful when I was designing and purchasing the various elements of my closet system. All good. I asked, and they assured me, multiple times that it was NO problem to take it home, try it, if any pieces don’t fit or aren’t what I needed, no problem to bring them back, just have to be undamaged and brought back within the next 4 months. So far, so good.
It took us a couple of weeks to get our closet together, and we realized that some of it was just wrong or needed to be changed — some issues were the fault of the designer at the store and some were because we changed our minds. I talked to the people in the Elfa section, still no problem, helped me figure out what we needed and what we didn’t — all good.
I brought back the pieces I did not need/​want, we had not cut them/​scratched them/​damaged them in any way. I also brought back the itemized receipt from my first purchase, to help figure out what the trade-​ins would be. All good, I was feeling really excited about it and so glad that I had finally pulled the trigger on the closet re-​org.
UNTIL I got to the cashier at the front to check out. I dealt with 2 people at check out because 1 guy just walked away. Second person, I was hoping would be cheerier, but not a chance. They were sullen, rude, ignored my questions, made no eye contact… needless to say it was shocking to experience this at the Container Store, icon of smart customer service.
I wonder if maybe they have a policy like some old-​school retailers that if you take a return, it goes against your sales for that day? Would be surprising that Container Store would do something like that, but the treatment I got was consistent with such a policy.
I have 3 larger closets to organize and I can ASSURE the CS that I will be doing it elsewhere.
Too bad…

Horrible Staff. I would not give them business again just as a matter of principle. I paid for an item in advance. It arrived 7 weeks later than they estimated. In both of my unfortunate dealings with the associates there, I was tempted to tell them to go to hell. Both had a seriously nasty tone, which in the normal retail world would have had them out on their lazy insolent a*ses in a heartbeat. No wonder the store was nearly empty on both occasions. The positive reviews on this website are mostly suspect to me.

Petty, cheap, and rude define the attitude of at least one member of the personnel at this store. What’s more, most of the merchandise is pretty blah. If you want to see what’s wrong with retail sales in America go to The Container Store. Bad service and mediocre goods.

I LOVE The Container Store.
(so why did I give them ONLY 3 stars?)
Well, I NEVER get the satisfaction from this Container Store like the Chestnut Hill one. The Chestnut Hill one is Just better, more modern, and much more «contained», to this OPEN store.
I’ll stick with Chestnut Hill for my liking, but otherwise this place isn’t that bad. Mostly everything is organized and put together. Some of the staff ARE rude, like when I was in line to get a pick up order. The employee is talking with others, see’s me and does nothing, RUDE and something that DOESN’T happen in Chestnut Hill.

Same as everyone else: friendly, helpful service, giant corporate entity box store, more containers than you can shake a stick at, unjustifiably high prices.
Thankfully, there’s a Ben and Jerry’s next door.

I love this store and everything they offer but hardly buy anything due to the extremely high prices. For the quality of the items the price does not match. The whole house would be bought here if their prices were lower.

I’m torn between 3 or 4 stars. I’ll say 3.4 and round it to 3 stars. I just can’t see giving it 4 stars based on the expensive prices they charge. Some hard to find items are worth the price, but a lot of the basics are not. A shoe box for 1 pair of shoes, $ 9.99, not in my lifetime.
Some of the sale items are worth buying. I do like looking to get ideas (who am I kidding) or dreaming that one day I’ll be able to utilize and afford their organizational products and have things neat and organized. Right now I’ll live with my happy mess knowing that I’ll eventually find things lost in the mess.

This place makes me drool. I love everything in it. Yes, most of it is ridiculously overpriced, but I have such wonderful fantasies of finally being organized and The Container Store helping me in that quest.
Elfa line is awesome and the 30% sale in the beginning of every year enabled us to invest in office shelves in our old place (which we sadly no longer own).
The Container Store sells stuff that no one else sells. So even if it’s a lot of $, if you’ve been looking everywhere for a particular thing (a shelf with certain dimensions, etc.) come here.

«Everything has its place» — — - I’m a big fan. The CS certainly helps with this concept. There is a container, hook, or shelf for anything you might need to store (…for a price, of course).
*air-​tight cereal bins
*office sorting trays
*closet organizers
*kitchen sorting utensils
*…Elfa closet systems (VERY expensive — putting together a 28″ wide closet system will run you about 400 $…then you have to worry about installation costs)
Once you purchase a few rice bins, wine racks, trivets, hampers, shelves, and baskets, you’re in it to win it. Sure, CS might leave your wallet flapping in the wind… but your place is gonna look GOOD.

The ultimate store for the OCD! I guarantee you will find things to make your house, shed or office much more organized here. They also have the best food containers that you can buy.

Great place, especially if you are looking for things to start up an apartment at a very affordable price! Friendly and very helpful staff make going here enjoyable.

This store has an amazing variety of products. If you need organizational products in plastic, material, wood, metal and more, the Container Store has it all. I’m sure that other locations in the area would have more competitive prices, but if you are looking for a one stop shop with a number of products in the same style, this is your store.
I visited this location yesterday to get an idea of how I would like to organize my makeup drawer and I found it to be insightful.

I could wander around this store for hours. I love everything! Stuff you need, stuff you never knew you needed… its all there!
They have the best Christmas wrapping paper and the long clear containers are good for holding wrapping paper too!
My only gripe is that its expensive

Its quite hard to walk out of this store without deviating more than slightly from my original list. Not only is the selection of products widely varied and of great quality.
The girls at the register are always so happy and helpful, this is one of my favorite stores when decorating, organizing or picking up necessities before traveling or buying office supplies.

In answering the survey questions about this place, I come across this one:
Do they accept credit cards?
Yes, they do. They have to, because there’s no way there’s enough money in your checking account to cover what you want from The Container Store.
When you’re buying a $ 300 trash can, you know there’s a problem with the world. But what TCS does is they make things that are just the right size, the right configuration, the right height, to fit that strange corner in your house, and then they make you pay a huge premium for that extra bit of ingenuity.
If a store is going to charge me $ 7 for a tiny box, I wish they’d make it a little bit nicer than the cheap plastic they use. A little tumble in my purse and most of their containers would shatter or crack.
Their pantry solutions could certainly be priced more reasonably, as they are basically the same things you find at Walmart, just with more variety of sizes. The quality is the same.
I find myself wandering The Container Store to get ideas for storage, then taking items I find at Target, IKEA, etc to make my own storage solutions.

Sadly, The Container Store falls a star this week because of one of the first flaws I’ve experienced twice at the Natick location. Yesterday after work I wanted to pick up a few items from the store but thought it would be faster to order online and set a pick-​up time on my way to the Mass Pike. My order was not complex: a shadow box and a small box of picture hooks. I place the order at 3:00 PM and set a pick-​up time at 5:45 PM. After I left work I arrived at the store a few minutes before 6:00 PM walking into the store with my order confirmation ready to go. I found the designated pick-​up counter was greeted but ended up waiting almost 10 minutes before someone came with my order bagged up. This was the second time I had to wait for an order placed hours before.
Now here is what I don’t understand. Why do they have you place and order, expecting it to be all ready to go when you arrive ON TIME and you still have to wait at least 5 minutes before you’re handed your order? I know the layout of the Natick location so well it would have been faster for me to get the items myself and checkout. Word of advice do it yourself next time. I guarantee it will be faster.

This is the best place for organized freaks, like me… when I’m not lazy. They sell everything that is classified to keep you organized, ranging from shoe boxes to closets.
Items are on the pricey end which probably explains why I’m broke! There are good deals when they have sales as long as you’re not too picky.
The last time I was in here, I bought some wall mount shelves during their shelving sale. The quality and design is a notch higher than the ones you can get at Home Depot.