MAC Cosmetics

Update:
Different experience than last time. The girls were very sweet and helpful. I guess it depends who is there working to tell what experience you will get. Today was great.
Very busy. You really need to try and flag a girl without being rude because she is busy. MAC girls see you waiting, or you stand in front of them and they pretend they don’t see you when they are talking to another customer. A «I’ll be with you shortly» would be nice. I mean we’re all human.

I’m seriously in love with my make up i went in earlier today and had an appointment the girls were super nice ! Marla was the one to do my make up and she’s awesome & super friendly I will come back to her !

You have to try this MAC store. Charmaine is the best artist and nicest person I have met at a counter store. Walked out a happy customer

Christian from MAC at Plaza Bonita is the most wonderful person I have ever met. Although the store was packed Christian executed excellent customer service with each and every person there and not only met everyone’s needs but exceeded expectations. He made my usually reserved and shy mother feel beautiful, delighted and excited about getting dolled up. He genuinely loves what he does and his talent is undeniable. Christian gave me so many valuable tips and after a long day at work, I left the MAC store feeling fresh, happy and charmed by this incredibly gifted young guru.

The staff is very friendly and knowledgeable. The location is far for me, but the drive is worth it.

I have to be honest with this review. I used to really feel uncomfortable walking into this MAC store because the customer service was horrible. I used to walk in and not ever get helped. I would ask for someone to help me apply a certain product and they would just roll their eyes or go talk to each other behind the counter. I decided to give this place another shot and come in for eye lashes. I had a girl named KAMIE help me out and let me tell you. She was the sweetest /​most helpful make up artist I’ve ever had! She took her time with me and even helped me step by step on how to do things and helped me find the perfect products. She was very professional and nice the entire time. Its employees like her that make your store successful. Thank you Kamie for found above and beyond. Now that’s customer service!

Super nice girls, but OMG it took them FOREVER to print my receipt and I had to wait. They never compensated my time waiting with at least a free lipstick or eyeshadow. Not purchasing from this MAC location ever again. Sorry.

It pains me to write this review as first I’m not one to write bad reviews and second sometimes things just happen in the retail world that might have caused you to have a less than stellar shopping experience that is out of the employee’s control. I know this as someone who worked retail for years and who is now an esthetician herself so I get it completely. That being said however my last visit this particular MAC location on 10÷28÷15 started off just fine I knew what I wanted and gave the artist a list of things. It was brought over rung up and I gave the artist my pro card she told me the card is expired (which is true, but the pro membership is not) I had called MAC pro when I renewed the membership about the expired card and they said just keep the old one for when they run it through it shows up in the computer. The store employees have told me this as well and it has never been an issue. I didn’t even have a problem with the fact that she brought it up as its her job and I understand that. I have a problem with the WAY and manner in which is brought up. What started out as a pleasant encounter turned in my opinion very hostile quickly. It was as if she couldn’t believe that I was a professional or that I was somehow trying to get over on the discount program that I paid for and have proof and identification for. I felt embarrassed even though I did nothing wrong and sadly I felt profiled it was a terrible feeling. I wish I had gotten her name she is a pretty heavier set Caucasian women with blond hair. I love what the company stands for and its motto I just hope that store reminds it’s employees of it as well.

This place was a 5 at one time, not anymore! You have unprofessional girls not ladies working there, They are rude!!! I stood around for 10 mins waiting for two employees to quit talking about non work related things, they looked at me as if I was bothering them! I will never go in there again, they are lucky I needed what I bought, if not, I would have gone someplace else! I hate bad customer service, it can and will ruin, a good business!!!

Walked out with nothing this evening. Two ladies working the store this evening, I was in the store for about 10 minutes and didn’t get acknowledged by either. Both were tending to customers, however I’m not the only person that was just ignored. Would have stayed if the girls would have greeted me or said they would be with me soon. Instead they just ignore you until it’s your turn. Rather spend my money at a different location where customer service is important.

They are unbelievable rude at this store. Rude enough that if I didn’t love Mac I would NEVER go into another store. I’m not sure what has happened to the management at this store but everyone should be fired and a new team should be brought in. The lady said I couldn’t use my credit card because my signature didn’t match my driver license signature. I’m not sure what happened to this store but it’s a disgrace!!!

First and foremost, this location is BUSY! If you’re inpatient or flat out a princess and you feel like the staff should wait on you hand and foot, get over yourself. I’ve had my makeup done several times by Lynn and she’s very attentive knows what I like sometimes more than I do and is honest with me when I’m asking for off the wall looks. I would definitely come in (be patient if it’s busy) and talk to Lynn.

These girls aren’t even pretty and they’re so stuck up and rude! Their makeup isn’t even on fleek and their work ethics suck. This isn’t the first time I’ve received horrible costumer service from this location. I constantly have to cop an attitude in order to get helped & it’s ridiculous. The «manager» told me they didn’t carry and she never heard of a certain lipstick I wanted. she also told me a satin lipstick was matte. It was the worse experience ever. I would rate –5 stars if I could.

I would like to give them a 0 but I have to choose 1 star. Every time I come to this location the service SUCKS! The girls are stuck up and do not bother to help you unless u a covered in make up like they are. I go here hoping it will change because I live in Bonita but it stays the same. This is why I will continue to go to Fashion Valley!

MAC at Plaza Bonita has never been one of my favorite locations. The girls are usually so rude and have stuck up attitudes. I also feel that the make up artists aren’t as talented as other locations BUT after my last experience I have hopes for this location. Lynn provided a great experience and actually took the time to help pick out the products that were best and explained them and what made what different. She took pride in her job and showed that she actually knew what she was talking about and not just BSing you and trying to sell you anything instead of what would work best for you. If there were more ladies like Lynn in the store it would be so much more pleasurable to go to this location which is very close and convenient for me.

Ive never received this bad of a service at MAC. I asked for a specific product and they sold me something else in crappy broken packaging. The girls there are horrible at customer service. Never ever going in there again

I had the worst experience ever!!! I walked in and already knew what I wanted. I wait and wait and no one acknowledged me. Then, I saw four girls behind the cashier booth and they were just chatting it up. I asked them if they could help me and that I already knew what I want, she said yes then while she was ringing me out I told her that they should put more girls on the floor and there was alot of people
that need assistance and she said well we need four cashier. I told her I understand but there is No one making line to pay you could spend that time helping other people. She said that’s how they do things there. Well obviously, that why they have bad reviews.
WORST COSTUMER SERVICE EVER!!!

Awesome experience. Lynn provided excellent customer experience at the Mac Store.
She took the time to explain products and how to tips.
I have always been disappointed with Mac services at M.V. to the point where I stopped using Mac.
Thank you again.

Worst costumer service ever! Ladies there are absolutely RUDE! I was being helped out by the pregnant lady and told her what I was looking for and she handed me the lipstick and walked away. She continued to help the other people out and didn’t make eye contact with me whatsoever.
Wish these ladies weren’t so full of themselves. Be Humble!

I’m young so the workers just stare at me and make me feel very awkward and uncomfortable.
Walked in a circle around everything in the store for about 5 minutes until someone finally helped me.
She seemed nice and knowledgable but I think she just wanted me to buy something and be in an out.
I used the products with her and they were okay but I felt rushed so bought 3 items total of $ 58. Now I’m using it and I really don’t like it. Next time I will be going to Sephora at fashion where they’ll help me more.