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I have mixed feelings about this place. It’s the only hardware place in New Hope, so I find myself here whenever I need something small and don’t want to haul myself over to Lowes or Home Depot. Whatever you buy here is always between 10 – 20 percent more than you would somewhere else, but it’s a nice place to have around. There is a small handful of friendly faces at the register… everyone else… don’t expect a smile from. I used to get offended at the rudeness, but now I chalk it up to these people must just be miserable and that’s ok as long as they point me in the aisle I need to be.
Rhonda W.
Place rating: 1 New Hope, PA
A very rude older woman with gray hair working at the check out. Just awful not friendly never a smile or make eye contact. I will drive to Princeton before going there again.
Diana D.
Place rating: 1 New Hope, PA
Almost without exception every time I go there I have been treated rudely. The staff especially at the counter are sour-faced, unsmiling and not welcoming to customers. I always feel as though I’ve just bothered them no matter how simple the transaction. Who thinks that is a good way to run a business? I will now take my business elsewhere even though this location was convenient. It was overpriced too. Frankly I’d give this a negative star if there was such a rating.
Josh S.
Place rating: 5 New Hope, PA
Good hardware store with a great selection. Common sense would tell you a small hardware store who buys smaller volumes then the big box stores would be a little bit more expensive. The staff has always been nothing but helpful and knows where everything in the store is. Yesterday I stopped to buy 2 bags of rock salt and the cashier walked out after checking me out and carried the bags to my car. I purchased nothing else other than 2 bags of salt and am more then capable to carry the salt to my own vehicle, but this is an example of the customer service difference with a small hardware store vs the large guys. Keep up the good work guys.
Lisa P.
Place rating: 1 Mattapoisett, MA
Uninformed and rude staff. Particularly a young wise guy that seems to believe he is the smartest person in the room. Very sarcastic and zero customer service skills. These people do not seem to enjoy what they do. Fine if you are in a jam and need something but avoid this place and save money and aggravation.
Jeannette P.
Place rating: 5 Princeton, NJ
I disagree with Ed. I enjoy shopping at Delray Plus True Value Hardware. They are always more than willing to help me with anything I need or want. I primarily shop there for pet supplies. Marie and all the staff are more than willling to help me while I am there. A couple of years back I showed up a half hour before they opened. I had the wrong time. Mickey let me in, took my special paint order, filled it and I was out of there in less than a half hour. Maybe Ed went in with an attitude of his own.
Ed K.
Place rating: 1 New Hope, PA
Most times I shop here, when you encounter the people at check out, they seem to be so strained in order to help you or ring you out. Much attitude that is not something you wish to be part of. Yesterday, I went in to take a pool water sample to have tested. I was told no one was there for that and to come back tomorrow. What part of the day, I questioned! Any time, was the reply. So, at 12:30 today, I came back with the water sample. Again, no one is here, their reply. I told her that I was told to come back. Well, he was here in the morning. No apology. Just a kind of matter of fact, that’s how it is. I have always prided myself by shopping and supporting New Hope, since I live here. I will definately have to think twice about shopping in your store again. Guess I will have to support Finkles in Lambertville and suggest others do