Aaron’s Refrigeration/Sub-Zero Specialists

AARON’S came to the rescue! Before calling Aaron’s, I was frustrated that The Appliance Doctor estimated $ 750.00 in parts and labor for my freezer’s ice maker arm to be replaced. [Appliance Doctor said that when the plastic arm breaks, it usually wrecks the motor too… and that I should therefore get the entire ice maker replaced.] This is nonsense! It sounded fishy, so I decided to call Aaron’s (a friend recommended them).
Aaron’s arrived on time, with the right part, replaced it and was done in 20 minutes. The technician was friendly and knowledgeable. The cost: $ 249. That’s right, Aaron’s charged me only ¹⁄₃ of what Appliance Doctor tried to get me to pay. I STRONGLY RECOMMEND AARON’S!

I have a Subzero built-​in refrigerator that is 19 years old. The freezer stopped working. I called L&J Appliance Who is a recommended Subzero technician. The technician came look at the freezer told me absolutely everything needed to be replaced and it was going to cost $ 2000.
I thought this sounded fishy so I contacted someone else for a second opinion. I called Aarons on Saturday morning and they came Monday morning they repaired the freezer for $ 500 right there. The problem was not what the previous technician had told me. It’s so refreshing to have someone honest with integrity come into your home. I highly recommend Aarons for your refrigeration needs

Mike was great, very professional. Highly recommend!

They were fantastic! Called Friday afternoon and they arrived at 9:30am as promised. The repair guy was super professional, friendly and knew what he was doing. The ice maker in our Sub Zero was fixed in 15 minutes. Would definitely recommend these guys. Easy and effective!

I was able to schedule an appointment for a Sub Zero repair the following day. The repair person was extremely polite and professional. While it’s never inexpensive paying for Sub Zero repairs, the the excellent service by Aarons made the experience worth it. Much better than a past experience I had with L&J.

I called Aaron’s today (Saturday) at about 12:30 pm regarding a problem with my sub zero (fridge too warm). The phone was answered immediately, and the person started to look for an available repair person. Ernesto was at my apartment by 2:30 pm. He was very professional and explained very clearly what needed to be done. He fixed the problem quickly and efficiently. I will definitely use Aaron’s service again!

I really hate leaving bad reviews for businesses that do not have many reviews, but I think that this information should be shared. The first time Aaron’s was called was a year or two ago, it seemed Aaron had fixed the sub-​zero fridge the first day and a half after he came. However, ice began building up on the second day, and he needed to come back. He said that the freon was low and refilled it. Then, something else went wrong and Marcus had to come back the third time. Now, Aaron and Marcus were very friendly and as everyone else has said, they arrived in a timely manner.
However, my real qualm with this business is what happened a few weeks ago. Another sub-​zero fridge needed to be repaired in a different apartment. Marcus came this time, and he was, again, very nice. Everything seemed fine until two days later when the temperature kept dropping. When Marcus returned, he said that the freon was running low and that we would be charged. I think that it’s pretty sketchy that both times after Marcus or Aaron came, a different problem that had never occurred before would arise and their answer was freon. We pay for that btw. Furthermore, if this is such a common issue, why aren’t the freon levels checked in the first place? When I called about five other sub-​zero fridge repair services my suspicions became even stronger. Take my experience for what you will, as I have no proof that the fridges were tampered with. However, I’ve worked with many different people as I help manage several different properties, especially in New York, and my gut is normally right. I just think that people should be aware of my experience (and hopefully I’m wrong).

I called Aaron’s for a service call on my sub-​zero refrigerator. Aaron was prompt, professional and responsive. I would call him again.

Joe from Aaron’s Refrigeration fixed the freezer part of our sub-​zero fridge-​freezer. Have to say this was the best sub-​zero (ha!) experience that we’ve had. He also checked the fridge and ice-​maker. Timely, courteous, efficient, reasonably priced and a nice guy. Soooo far ahead of any other service we’ve had in this space. Highly recommended.

Excellent service on Sub Zeros. Have used Aaron for ten years and always find him reliable and fair. My apartment came with a 1985 unit that Aaron has saved a few times. Highly recommend!

I sent an email on a Sunday re my broken freezer. I had a reply within an hour and the repairman Marcus was here at 9:30 sharp on Monday morning. He fixed my freezer in about an hour for a reasonable price. Great service! Highly recommend.

My 30 YO SubZero was failing. Aaron’s son came by, proposed three possible solutions, recommended the least expensive one, which we agreed to. Problem was remedied, and although it may not be a permanent fix, I admired the approach and the attractive price.

Aaron’s operation is professional, timely, and accurate. He even went out of his way to deliver a part from an older style refrigerator — a very generous gesture, I thought! Call Aaron; he’s superb!

Had a problem with my sub zero 611 ice maker. Called them described my problem and they told me over the phone how to fix it. Very helpful and I did not need a service call.

Love the service; they are professional; even call when he’s running late. Love them! Will definitely use the service again

Came up to the Upper West Side and looked at the Sub-​Zero fridge. Fixed it quick. Priced right. I am very happy with them and I would recommend them to anyone.

Excellent operation. They are prompt, reasonably priced and know exactly what they are doing. The other good reviews are right on target. We have a 30 year old unit in our NYC home and they got it back in good shape quickly with parts they had right with them.

Aaron’s is excellent. They understood the problem with my under-​counter Subzero refrigerator/​freezer with automatic icemaker in less than 30 seconds over the phone. Next business day, the technician arrived, was courteous and right on time. He diagnosed and repaired the problem and checked out things that I was not complaining about, lubricated the compressor motor, etc., at no extra charge). Problem solved, I paid $ 125 plus tax for the service call. I recommend Aaron’s highly and will use them again if necessary.

On time for the appointment, the service rep immediately found the problem, resolved it, and in a gesture most businesses would avoid, showed me how to maintain the Sub-​Zero by myself for this particular problem. That alone speaks to the integrity of this firm and their team. Highly recommended to help keep your 30-​year investment working as well as the day you bought it.

I have a 20 year old Subzero which had a broken ice maker. Other companies wouldn’t give me any information about how to solve the problem — only told me the cost of the visit.
Aaron himself answered the phone, when I described the problem he told me how I could fix it myself. Decided not to be my own repair person. He came within a few hours and fixed the problem for the price of the service call.
No parts to purchase.