Canal Street Optical

i went to the place last month, when I came into the store salesperson recommend some frame for me and finally I got a nice pair of glasses. The doctor is very patient to check my eye.

i went to this optical store for 3 years. They have a lot of frames at reasonable price. i went back to get a pair of new glasses yesterday, Dr. Mui was very patient and check my eyes carefully. The salesman offered me whole set of eyeglasses 20% off (That was sweet deal). The guy was being so helpful to choose frames for me, because i usually need to get a frame with the nose pads. After almost like 30 mins, he got me a very nice Prada frame. i was happy, i will recommend my friends and families to here. It just a great place. i will come back next year.

WELL WELL, so that’s what happened to me. I went to this place to get contact lenses and the salesperson didn’t even mention there was an examination fee. When i tried to get more detail information and pricing on the contacts, the lady was inpatient. NO HELP NO SERVICE AT ALL.
After i finished the examination, I paid one year supply of contact lenses which was almost like twice priced compare to other places. And I waited more than 3 WEEKS to get the lenses!!! TH ATS 3 WEEKS!!, when i tried to call the store, the only thing they told me was that the shipment was delayed. HOW IS THAT POSSIBLE TO WAIT 3 WEEKS to get lenses. THATS INSANE!!!
DO NT GO TO THIS PLACE FOR CONTACTS, they always make you wait so long to get the lenses.

My mom purchased a very expensive pair of Versace glasses here only 6 months ago when a rhinestone popped out. We returned to see if any of the staff could, or knew whom to contact, to replace the fallen gem.
We received practically NO help at all. The first guy roughly examined the glasses, told us he would need to consult his colleague, and returned to say, quite indifferently, that nothing could be done. Really? Do you mean to tell me that there is zero warranty on this pair of designer glasses? What a load of crock.
He said that nothing about the frame itself is damaged so they can’t send it in for repair or a replacement. At this point, my mom was seriously considering breaking her glasses in half but another guy came along and told us he’ll see what he can do. No guarantees. They’ll let us know in 2 weeks…
Word to the wise: go somewhere else that will actually provide you SERVICE, not this place that is clearly only interested in making sales (aka taking your money)

For those who do not have any insurance, Canal Street Optical is a fair place to do business with as they are fair about selling you glasses as they can give you a discount on frames. Lenses and contacts might be another matter.
However, if you DO have insurance, Always ALWAYS check your medical AND vision plan. I have Aetna as my medical coverage and they provide Vision Discounts. Lo and behold, Canal Street Optical is a participating location so yay. I also have VSP for my vision coverage.
When I arrived, I showed them both my Aetna and VSP information (just a print out from their website as you don’t necessarily have to carry a membership card for services: they look things up via your Social Security number). Anyhow to be honest I wasn’t sure how I should proceed in trying a good deal as when dealing with a lot of Asian businesses, they would generally try to not have you pay a co-​pay and instead stick it the most to the insurance. Therefore I proceeded with the transaction without the Aetna Vision Discount.
Without going into the numbers in detail, the amount it’d cost me for my glasses would have been $ 418. With VSP and some bargaining, $ 340 with an estimated $ 150-​$ 180 back from VSP. With Aetna Vision Discounts, VSP, and no bargaining $ 327.80 with an estimated $ 157.60 back from VSP.
Did I get cheated? No, not really — particularly with the quality of service I recieve from Tony. When the door in the back is closed, you’ll always get a professional recommendation on what type of eyewear and/​or corrective vision you require.