Coach

Beautiful store but every time I go in I’m followed by sales associates asking questions. I don’t know why they can’t just let me browse after I’ve told them that’s all I’m there to do. I don’t want to be asked a million questions, I just want to see the bags in person. I avoid going unless I really need to see something, it’s off putting.

I’ve been to this location twice already and they have great customer service. The associates are always there to help and answer questions. Everyone is friendly and informative. I left the store happy.

I came to this Collection retail store simply for sizing purposes; however, the sales personnel (Chiharu) was still accommodating. Coach’s customer service mantra has to be «every customer encounter, is a potential sale». Though I did not buy, my sales person was attentive and offered multiple times to have the item ship directly to their store or my home. A+ for customer service.

Even in NYC I knew I would eventually find a Coach store and beg the BF to stop so I could browse the beautiful bags. Alas, it happened and the BF happily obliged my need for a detour from finding a place for dinner for some light shopping.
This is a two story Coach store and carries more of the collection than most other Coach stores I’ve frequented. Not just bags, they also carry apparel, accessories, shoes, and even some of the men’s collection downstairs. I found a couple bags I really loved and enjoyed looking over. I didn’t buy anything today as is the case most of the time with me in a Coach store, I tend to take my time and come back at a later date to purchase.
The sales associate helping us was friendly and very helpful. I enjoyed speaking with her, although usually I’m not a fan of being followed around the store, so I can see this becoming an annoyance for other customers.
I enjoy the Coach brand and enjoy each and every bag for different reasons. I plan on having a Coach bag in every color and pattern one day — mark my words.

I moved out of state and still do my shopping from this store — here’s why:
This store is the best… I don’t order online, I order from one of their sales associates. The selection is fantastic in-​store, but I like to wait for sales and spend a lot of time browsing online. I probably shop here 2 – 3 times per year just for shoes and purses.
The best thing is how expedient service is, as they are never understaffed.
If you go, ask for Jenelle, she is really helpful and follows up when there are sales so that you can save some money as you splurge :)

I’ve shopped at several different Coaches around NYC. This store has a pretty decent selection (harder to find bags, outerwear, good shoe selection). However, what absolutely drives me crazy is the «friendliness» of the sales associates. I am the type of person who likes to have someone there to answer questions if I have them, but to otherwise leave me alone.
Today, when I visited the sales associate kept on pushing for personal details (what was in my shopping bag from another store, where did I work, what was I doing over the weekend, and not taking the hint from my short answers. I didn’t really feel comfortable sharing all of that information with her, or having any type of conversation and felt like I had to make an effort to be polite. If Coach is trying to position itself as a luxury store then it should hire more clued in sales associates.

Great service! Didn’t have what I want but they ordered for me and had it shipped to the store in case I didn’t like it in person and wanted to return immediately.

I don’t enjoy shopping. But I decided to buy the Wife a nice bag and a pair of shoes to match… The store staff were super nice and NOT pushy.

This is a rather small store, small selection, not much going on, the employees are friendly which I really appreciate. I dress like a bum, seriously I’ve been asked to leave hi-​end stores, I’ve been ignored, looked upon disdainfully, even when I’m obviously shopping for something, I mean seriously who the hell is a salesperson to judge, you sell the stuff not own it… except for maybe the comp gifts they give at xmas… i make way more money than you do… but i digress.
One employee, Raymond, absolutely made me have to review this store. He was a dear, friendly, helpful, made good suggestions, knew the brand really well. Knew which bag would fit what style. Told me where to find backpacks, which I didn’t know they made. Absolutely awesome and super helpful.

I received a gift card recently for $ 100, so decided to pop into this store today.
The sales people seemed friendly enough, and pointed me towards appropriately priced merchandise.
There seems to be a fairly limited selection in this ground level and basement store.
When I settled on a scarf, they didn’t have any more in stock, and I didn’t want to take the one that was pawed by all the other consumers.
The clerk seemed slightly annoyed, with my direct comment that I didn’t really want it, if they didn’t have more «in the back».
I oddly felt like Larry David as I left the store without a purchase.
Small wallets, earings, and scarves are the main items in the «under $ 100» category. I think I’ll dump the gift card on ebay to recoup 80% in cash.