Michael Kors

I am not a fan of Michael Kors, only because it seems like 99% of girls got it on their shoulders. But he does make pretty bags and I need a cross body bag. And I am not paying $ 2000 for Louis Vuitton
These days I am all about where are the bags made, two girls here told me Michael Kors are made in Italy (yet it does not say it in the bag) Internet tells me these bags are made in China. Do you know? Yes you!
A girl came up asked me if I was looking for anything in particular, I said a cross body bag, then she just walked away.
A second girl came up and asked me if I was looking for anything in particular, I said a cross body bag, then she just walked away. Uh she did say these bags are made in Italy and Louis Vuitton bags are made in China… :-/​
A third, he was a boy, asked me the same question, by this time I found one I kinda like it ok. I did ask him the color choice…
I don’t know why first two girls came by, then just walked away after I said what I was looking for…
STRANGE
Now we know why they don’t have a good rating!
BTW on one of the reviews, says the bag color changed only a month of purchasing it, Made in China??? Could this be the reason???
I actually don’t care if Michael Kors are made in China but if so I shouldn’t be told it’s made in Italy!!!

Amazing customer service. My mom purchased a bag on final sale. About a month later the material altered and changed color. Normally final sale items cannot be returned or exchanged. The manager provided us with credit for a later purchase. We are very satisfied customers. We will be back soon!

The worse shopping experience in my whole 30 year of life. Do Not Shop Here!!! The only girl who was helpful was the Asian looking girl. I’m sorry I don’t know their names… The Indian looking girl behind the register was rude and was too busy looking in the mirror. The security guard was staring my husband down. I will never come back here again.

I am a HUGE Michael Kors fans. I just think his style and the products he makes are very chic and great to wear. I have been to many of his stores and the only reason I am giving this store 2 stars is because I like the products. All the posts below me are correct, there is a guard at the door which makes it very uncomfortable to shop. The guy makes it seem like you are automatically guilty for stealing something. The sales girls are always chatting with each other and they only run up to you and pretend to be nice when they see you want to purchase something. If you can, go to the Manhattan store. There is a better selection and the sales girls in the other stores are more knowledgeable.

Today I went to the store to get some rain-​boots and besides that I wasn’t treat the proper way cause the sales person leave me unattended I over heard the security guard talking bad about a few girls saying how he knew they were up to something meaning stilling then he try to play the same card on me I was there with shopping bags didn’t find my product and on my way out I look at something the security just try to come to the table «pretending to fix something» but was to make sure I didn’t take anything. If they want to make money they have to stop stereotyping people and train they’re staff not to be so unprofessional making feel people uncomfortable

I’m sorry but I have to agree as well I walked into this store and I felt like between the security guard staring me down and the underaged looking sales reps with the b***** attitudes it was just ridiculous no I rather go to Macy’s in Manhattan or go to the Michael Kors store in Hell’s Kitchen way better service!

BY FAR THE WORST MICHAEL KORS I HAVE EVER STEPPED FOOT INTO (and that’s been a lot! :P)
I came in yesterday afternoon because I finally had the chance to. I purchased a Michael Kors Jet Set Travel Tote a little under a year ago at this store. I have had it replaced many times at this Queens Center location as well. The first generation of this bag (the one without the zip pocket in the middle) is made of terrible quality. Fraying edges, ripping leather and many many more faults. Months ago whenever I would have problems, I would come right in and they exchanged it for me no problem. No questions asked. I called up Michael Kors corporate before I came in because I was worried since they don’t make the exact bag that I have anymore. They said that I could pay the price difference for a similar bag since my bag is still under warranty or I could have it shipped in to be repaired. Okay either way for a nearly $ 300 dollar bag it’s kind of annoying but I opted to pay the price difference. When I got to Queens Center, I was greeted by a sweet young man who told me to explain the issue to his manager. The manager yesterday was so beyond rude to me. She looked me and my friend up and down as if she was so much better than us. Excuse me that I didn’t look my best but there was a terrible snowstorm outside –_​_​_​– and either way, you greet me with respect. I tried explaining to her what I needed help with and she cut me off a billion times. She said that they don’t exchange bags that are more than a year old. Thanks for ASSUMING, when i have my proof that this bag was purchased less than a year ago :) ALSO, she had the nerve to say that the damage to my bag is not covered by the repair services… She kept talking down to me as if I had no money or any business being there. SORRY SWEETIE. As much as I may fancy Michael Kors… I’ve received such better respect at places like Louis Vuitton, Chanel, and Gucci when I had no business being there and was just browsing. So no need to ever be rude when you aren’t even as high end as you pretend to be. Completely putting you on blast Fatima… Or Fahima, something like that. But I hope you one day learn to treat customers better. I don’t care if you didn’t wanna help me and wanted to make commission off someone else not trying to do an exchange but you definitely don’t belong in the hospitality industry. It proceeded to get worse when she then had the nerve to tell me that they don’t do exchanges after 30 days. And that I must be lying to say that I’ve come to this location and gotten a new bag after that amount of time. When I have had it replaced multiple times no issue. She kept going on and on about some BS policy when listed right here on the Michael Kors website is their policy on returning handbags:
«Handbags are protected from the original date of purchase by a one-​year limited warranty (proof of purchase required). If the handbag or small leather good proves to be defective in material or workmanship under normal use anytime within the first year, we will repair or replace the item free of charge with same or comparable product»
So thanks a lot for your snooty attitude, acting like you’re so much better than my friend and I who were actually going to consider later making a purchase, thanks for wasting my time most of all. Oh and for making me look like an asshole in front of customers when I wasn’t even at fault here. I wish I said all that I wanted to say to you, but I hope maybe someday you will read this. Or better yet someone at corporate level.
Never again will I ever give this Michael Kors location any business just because of terrible terrible people like her. Sad to say that even employees at the Macy’s a few stores down were more compassionate and caring then her. Deuces evil lady.
P. S.: If you ever buy anything MK from Macy’s you can exchange there with them directly or at MK also. Lesson learned.