New York Replacement Parts

I was having difficulty finding a left hand tank handle for our Eljer toilet. I first found it on Ebay for $ 53 and the only other place that I could locate this part was selling it for $ 16, but said it was no longer available and I could not, therefore, add it to my cart. When I was about to give up, I found it listed on New York Replacement Parts website. They were selling it for $ 4.59. This seemed too good to be true, so I called to verify that the handle also had the attached metal part and clip, which it did. The gentleman who helped me was very friendly and reassuring that it was the part we needed. It arrived quickly and my husband was able to fix the toilet for $ 4.59, plus shipping. Thank you to New York Replacement Parts.

Seriously amazing customer service. Roxanne, who helped me, was so knowledgeable and patient. I had no idea what I needed to buy and she talked me through the entire process till we identified the Duravit part I needed – not an easy feat.

Be careful because their «policy» is no refund or credit on items after 5 days.
That’s one lousy policy. Hope they enjoy my $ 70 wasted on a part that was not needed.

If you have high end bathroom/​kitchen fixture and have to replace parts, then this is the place. After going to several hardware stores in the city and speaking with people in these stores, they all referred me to New York Replacement Parts; they are on 96 Street & Lexington Ave.
I came here to get 2 Kohler sink face stoppers and something to replace a shower part, they had want I needed and the service was great. The hours for this place are great. Just be there before noon on a Saturday. If not, you will very disappoint.
I need another part so I will be back.

These guys still suck. Worst place to do business in New York. They are thieves. Lots of unhappy customers.

Gracious Home now charges 30% restocking «on all plumbing, decorative hardware and lighting fixture returns». Visit Home Depot instead?

I needed an index button for an old faucet — basically a round plastic cover no larger than a half-​dollar coin. The part costs $ 4.00 but the shipping costs $ 12.00 and when I called customer service I was told that the only way to get around that was to go to NYC and pick it up at the store. A few days prior to calling them I had emailed the sales department a photo of the faucet and a question about the part. My email was never answered.

The guys here were helpful and quick. They understand this stuff better than anyone. The comments others have made about rudeness, lack of attention etc could not have been less true. And while I was there they were helping half a dozen others identify shower systems, find obscure parts and so on. Good shop that really knows plumbing. Bring the part you need help with, or a description or picture. Helps.

Personally, I can’t complain about these guys. They carry stuff that nobody else in New York City has, including really old stuff, like the identical fixtures for my old bathroom which dates from 1941. Seriously. And if they don’t have it in stock they know who to order it from. The point is, I needed that fixture, they located it for me, and the price was $ 25. It wasn’t overnight, and I had to call several times. But the people on the phone and in the store were helpful and courteous enough, considering how busy they are. I got what I needed, and it didn’t break the bank.

I placed an order for a replacement faucet head for my sink about 7 months ago.
Never got the part and never heard from them again, yet my card was charged for the part and expedited shipping.
I followed up with them after a month, being informed that the part was back ordered and that it would be another month at least… I waited a few more months, nothing.
They’re now having to mail me a check for the refund as the order is so old their computer systems can’t even post it to my card anymore. Ridiculous for a company in the modern era to completely lose track of someones order, yet charge them for it.
Definitely won’t do business with them again.

These guys are great. Very very helpful. I should have called them first for the correct part instead of going to the manufacturer’s (Kohler’s) website to get the part number.
I ordered the flush assembly for a toilet based on what Kohler said was the proper one, then it didn’t fit. Just for the sake of making a long story short, when Kohler was unable to help me, these guys ran around with a tape measure and measured flush assemblies for me. They offered to take the incorrect part back even though it wasn’t their error but I opted to keep it for parts.
I am in Illinois and the parts all got to me with in 1 day. Absolutely great company and service. The guys were funny and easy to deal with too. They are New Yorkers after all so I’m sure if I was rude to them I would have gotten in back in spades. I wasn’t and they were awesome.

My son broke the sprayer head on our kitchen faucet. Went to the local hardware and big box home improvement store and no luck. Found the exact replacement part at NY RP, ordered the part on a Tuesday night and it was on my doorstep on Friday.
A perfect fit and a perfect price! Will definitely be back.
JN Livonia, MI

Imagine the worst experience you’ve ever had with a retail store… and then think of what could make that experience even worse… and that’s what it’s like to be a customer at NY Replacement Parts.
My experience was a four month fiasco. Do yourself a favor and go anywhere esle but here. They make a living the way a lot of terrible stores in the city do… they exist as parasites who prey on consumers who won’t leave Manhattan.
Well, rent a car… take a bus… shop online… do whatever you have to do to avoid this store. They will tell you your products will arrive in two weeks but 6 – 8 weeks is far more realistic. Some products will never arrive.
Then there’s the customer service… it’s somewhere between rude and nonexistent. They are the kings (or queens) or «I’m gonna call you right back» but you never get an update.
Again, save your selft the trouble. Do whatever you have to do to AVOID SHOPPING AT NEW YORK REPLACEMENT PARTS.

Terrible customer service. First of all, they’re only open 9 – 5 on weekdays, so if you are like most people and have an actual job of your own, its extremely difficult to shop here. It would be much better if they had at least one evening or weekend hours. Anyway, when I finally did take a few hours off of work, I raced up here. The young woman at the counter had an attitude and got into an argument with my contractor over the phone over the size of the hardware for my shower handles. She then proceeded to sell me the wrong size. On the same visit, she also overcharged me $ 30 for a showerhead! They charged a 25% restocking fee on the return of these items. I am not a happy customer. New York replacement parts should be replaced. AVOID.

As being a plumber in NYC this place is one of the best. The parts selection, tools, and various other items needed to successfully repair sinks, faucets, dishwashers, water heaters, water closets, bidets, shower bodies etccccc. Can be found here and only here. From Kholer, American Standard and numerous other makes, you better know what you are talking about when you come here. The counter guys are not mind readers, so you better bring the broken part. Or at least the make and model number of what you are trying to repair. Because you are just wasting your time and the counter guys time if you have no clue. And don’t forget to find a legal parking spot because you will get a ticket. And when you enter be sure to grab a number because this place gets very busy. Especially if you don’t have an account. Forget about Home Depot, this store beats them by a mile. One of the #1 plumbing supplies in all of NYC. :)

This is really 5 stars for inventory, one for service.
These guys seem to have a very large inventory, bigger than anyplace I know of around here. But I’ve been waited on by at least 4 different people and they are all really obnoxious. You can walk up to the counter and stand there right in front of the sales person and he won’t acknowledge your presence until he’s done, not a look, not a hello, I’ll be right with you, nothing! However, if you need a manufacturer-​specific part, they will most likely have it.

new york replacement parts corp at 1464 Lex is not an honorable business. They do not follow through as they promise and offer terrible customer swrvice. I strongly discourage anyone from using them. Worst purchase decision of my life – they stink, to put it simply.