Shu Ping Rong, DDS, PC

Dr. Rong introduced me with invisalign braces for my crooked teeth, because my malocclusion always causing food stuck at some of the teeth. I can’t wait to get my free whitening after my treatment from the office! I would highly recommend my friends and family to come for dental implants and other kind of dental treatments. Also, the office has the latest technology, modern, clean, and Dr. Rong and her staffs are very professional and friendly!

Dishonest, tried to charge my insurance company double the price. (I had to pay cash & then make the claim on my own for half the price), she tried to scam my insurance company!
Held my X-​rays for 2 months. I checked with my insurance company to see why my appointment was delayed for 2 months because I was getting letters of missing X-​rays. I had to call this dentist numerous times to submit the X-​Rays.
Meanwhile, this dentist offered me services which were questionable. Beware of the up-​selling. I basically had «gum surgery» but that only consisted of a deep cleaning & «stitches» after the deep cleaning. I would know if my gums were cut, but they were not.
Customer service is really defensive, evasive, and outright rude as their intent is to rip your insurance company off.
Never tell them you have insurance first, ask for the price in cash to find out the real pricing first. Always make the insurance claim yourself, as they will overcharge you beyond what the insurance company’s listed schedule is. Always have receipts from the dentist for the actual work performed and the price paid.
Notice that they do not accept checks or credit cards because they want to avoid any records of transactions, they told me they only accept cash up front…
Just be careful of this person.

Dr. Rong has been my dentist for years. I’ve had extractions, implants, bridges, and cleaning done. She is so thorough in explaining each procedure and her staff is great also!

Dr. Rong’s is a very high class dental office, the office is clean, all the staff are friendly very professional.

Dr. Shu Ping Rong is an excellent, professional, helpful, and friendly dentist. She is extremely helpful should you have any questions about your teeth and explains it thoroughly. Good bedside manners and modern office. Highly recommend her and would come back!

I’ve been coming here to get Invisalign braces, the process has been great and my teeth are looking better than ever. Going to the dentist is usually an uncomfortable ordeal, but not so much here. The staff and Dr. Rong are great, they do everything they can to make the process as easy and comfortable as possible. Also being a modern office they don’t have that old school dental office smell-​thank goodness!

A friend referred me to his ‘gentle dentist’ who was able to accommodate me for an unscheduled emergency visit. The staff was friendly and the doctor was one of the calmest I’ve ever met (NYC isn’t known for calm!). I was in and out with 45 minutes. Dental visits are something I’d typically like to forget, but this was a great experience. I will start seeing Dr. Rong for annual check-​ups, etc.

Had a wonderful visit here. Had my teeth straightened. Staff is excellent, very nice. Not much wait time. Heads up, free whitening each year for life if have invisilign done. No dental office odor like others. Excellent dentist. Highly recommend.

Dr Rong very good! Very happy with Invisalign braces treatment. Very straight. Got free whitening too. My whole family goes to dr Rong. Refer all friends and family, because dr Rong takes time to explain everything! Very clean office. Very friendly. No high pressure sales tactics. And no dental smells like many other offices. Recommend highly. A++++

Great Team– Great Dentist. I highly recommend Dr. Shu Ping Rong for those that are looking for a good dentist that cares for her patients.

My wife have been Dr. Rong’s patient a little over a year, and now I am hers too. Recently went in for teeth cleaning and cavity filling. Dr. Rong’s team is very professional and we highly recommend her.

Dr rong took time and explained all dental treatment. Very happy with Invisalign braces treatment. Now whole family also go to her because she is competent and excellent dental skills. Clean and modern office. Staff know what they doing too !

I normally hate going to the dentist but Dr. Rong makes it a pleasant experience. She is very nice and thorough. Her staff is also wonderful. They take the time to answer all my questions. I do not have dental insurance so they take the time to explain my options to me. Does not feel like they are trying to sell me anything. Just simply telling me my best options for my wallet. The office is generally very clean and equipment look new and advanced.

Dr Rong is excellent. Very friendly and extremely competent. Very happy with invisalign brace treatment. Recommended all my friends and family. Easy get to subway. Also office very modern and clean. First class! Great dentist and great office! !

I am so happy that my friend referred me to Dr. shu ping rong. I have never had a dentist who was as thorough and caring as Dr. Rong is. she takes the time to answer all my questions and explains things so well, not only with words, but with models and actual close up pictures of my teeth. My children love her too. she makes them feel safe and takes great care of their teeth. Now they love going to the dentist. I would confidently send my friends and family to her.

Dr. Rong and her staff have gone above and beyond for every one of my visits. I’ve been there on three separate occasions and had such a great experience. She’s a adult dentist but her bedside manner and staff inspired me to take my kids. My children have dental insurance (which she doesn’t take their plan) but we happily paid out of pocket to go there. I look forward to having her as my kids orthodontist when it’s time. Yup. I’m lucky, they will both need braces. At least I have Dr. Rong on the job.

The front desk receptionist speaks fluent English, Mandarin, and Cantonese. I use Cigna insurance to cover my dental service. They check due diligently on my service eligibility and explain clearly to me on insurance coverage. The staffs are friendly and passionate. They make the appointment process and paperwork seamless.
Dr. Rong is an extremely caring and professional practitioner. Dr. Rong holds herself up to the highest standard and ethic in practice from most practitioners I’ve seen in the past. Dr. Rong is patience and very knowable when comes to explain my X-​rays. For example, she took time and explained in great details on area of gravity and the steps/​procedures she would work on the teeth.
The office is clean and the tools are new. I highly recommend visiting Dr. Rong for all your dental needs.

The team at Dr. Rong’s office is great! They were very organized and respectful to me.
I would recommend Dr. Rong to my friends and family!
— 5 Stars!

Great office, it is very well-​kept and modern. Dr. Rong is very informative and a friendly dentist. My teeth felt great after the cleaning. Would recommend to all my friends.

Dr. Rong’s dental office is an amazing place. The office is pristine, and it is run by staff that shows a sense of pride and professionalism. Five stars!
Hung

This review is based purely on the staff not Dr. Rong. Unfortunately I never saw Dr. Rong because when I spoke to the receptionist about my appt. that day she told me that my insurance would not cover the exam.
I questioned how she came up with that info. and she insisted that my policy stated I am only allowed 1 exam every 6 months and that I already was billed. for an exam last month.
I told her that was eligible for another exam and the previous exam was an emergency but she refused to accept that and said I would have to pay out of pocket.
Needless to say my appt. was cancelled.
I called my insurance who confirmed that I was eligible for another exam because the previous exam was due to an emergency visit. I am allowed more than 1 exam for every 6 months depending on the diagnosis or reason for visit.
The receptionist spoke broken English and did not have the knowledge or experience to advise me the way she did. It’s not only unprofessional but also off putting to patients seeking a Dentist.
Sadly it has hindered Dr. Rong’s practice in obtaining this patient and I am sure many others.

Dr Rong is truly one of a kind! Aside from having a steady hand, she truly cares for her patients and her standard of care is second to none. With all new technology and being digital in the practice, she truly is one of the best in her class!
I would recommend her and her staff to any of my friends and family :)
–Alan

Dr Rong is amazing!
my first experience started after a dentist up in union square completely messed up the diagnosis and treatment for what ultimately ended up requiring a root canal (he insisted on filling in a huge lesion instead of immediately referring me to get a root canal). short story, I ended up in tears and came
to Dr. Rong after seeing her advertisements on television and couldn’t be happier with the service.
she has completely revamped my teeth– excellent bedside manner from both Dr. Rong and her assistants, and her receptionists have been nothing short of friendly and helpful. the office is clean and the tools are new.
I’ve been coming here for about two years and have referred my friends and my family members here. and I’ve been cavity free ever since!

Highly informed office, everyone knows what they are doing.
Dr Rong has amazing hand skills. Procedure was painless.

I wanted to give Dr. Rong another chance and have her correct the work she did. And also, to see if I was wrong about her lack of friendliness. I figured it may have been cultural differences and Asians from Asia were different. But this time, it’s her staff and I didn’t get beyond the phone calls from scheduling and being rescheduled.
Her receptionist, some older Chinese woman is very non-​understanding. She claimed Dr. Rong did nothing wrong and that I would have to pay out of pocket in order to have Dr. Rong fix a tooth she had worked on where the filling cracked in less than 2 months and fell out in 4 months being that insurance won’t cover the same tooth twice in one year.
Because Dr. Rong’s office would not take responsibility, I went somewhere else and paid out of pocket to have the tooth fixed. There was no way I was going to pay out of pocket when they took my insurance the first time around and couldn’t get the job done. Their ethics and business practices are lacking. Most dentists do not charge for work on the same tooth if it fell out or cracked in less than 0 to 6 months. It has been only 4.25 months but became over 4.50 months because THEY insisted on rescheduling me due to Dr. Rong having an emergency. Oh, and the same receptionist dared to say it’s been too long when I asked why it would not be free of charge.
True, I didn’t return when it first cracked due to complications with my job, but I had told Dr. Rong during my first visit that I had a difficult job, can’t get time off and that is why I needed her to work on the right tooth-​see my first review. I also didn’t know what was going on at first and experienced a popping sound. Then weeks later, I experienced another pop. After that I knew it was cracked. Still, I tried to return within 4 months.
Overall, they seem quick, callous, and their appointments overlaps. Dr. Rong had went to work on someone else and addressed staff while she was working on me, which didn’t make me feel confident that she was focused with my cleaning and (1) 2 surface filing when she returned to me. The girl who took my X-​rays was nice though.

I usually dread going to the dentist but I can definitely say that since seeing Dr. Rong I dread it a lot less!
I went for a cleaning last week and then for a follow up appointment for cavities. Her front staff was very nice and polite and helped me with some questions I had on my forms. I was seen on my appointment time and did not have to wait.
For my cleaning, the hygienist was very thorough and explained to me what she was doing as she was doing it. Then, Dr. Rong came in and introduced herself to me and was very professional. She looked over my x-​rays and found that I had a couple of cavities that needed to be fixed.
I made an appointment for the following week and had the same experience with the front staff and not having to wait the second time. During the filling, Dr. Rong made me feel comfortable and told me to raise my hand at any time if I felt discomfort. She took the time to make sure the fillings felt ok before finishing. I would definitely recommend Dr. Rong to be your dentist!

While I admit taking my sweet time to finally see the dentist, I am glad that I went to see Dr Rong. Her office staff is courteous and pleasant and the office itself is new and has the latest equipment. An added bonus is getting your teeth cleaned in the room with the view.
Before we started, Dr Rong filled me in on everything we would be doing. As she started to clean, she even said that I may feel a little uncomfortable at certain parts but to raise my hand if I experienced too much pain. I thought that was pretty cool as usually I just have to make obsene grunting noises to let the doctor know they are going to deep! Dr Rong is very knowledable and kept me informed on everything that she was doing and saw while working on my teeth.
Can you see the sparkle in my smile? You can thank Dr Rong for that.